Ordered $300 worth of LED's for my bike last week. They arrive and one of them the wire falls out of the base. I put an email into their customer service @8:30AM. I receive an email @ 9:00 its being forwarded to warranty department. I get email from warranty department @ 9:05 and a phone call at 9:15 that they are sending a replacement out that day and they are including a return label to ship broken one back. THAT IS CUSTOMER SERVICE, I give them a 10 out of 10 so far! More companies need this type of attitude.

Follow UP: Got my replacement LED today WITH a return pre paid mailer. More American companies need to check out how things should be done! Custom Dynamics got it down!

 

Great to hear! Acompany I will probably be spending money with in the very near future.

 

Edited. I bought from Signal Dynamics, who were good.

 

I have similar experiences with them too. Great service and support.

 

yep. they rock.

 

Custom Dynamics is one of the best companies to deal with. I've ALWAYS been completely satisfied with their service and products.

 

Yup, I love Custom Dynamics!

 

I've ordered from them a few times....they are a top notch company!

 

Most of my lights came from Custom Dynamics...awesome company and great products.

Glad it worked out for you and thanks for giving them props when they did the right thing.

 

I'm neutral w/them...ID'd a flaw in their wiring harness sent for my bike and thought they'd send a replacement b/c I had to mod the failed part...nothing. Glad they worked w/your situation.