Shout out to High Octane Harley
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Road Warrior
Joined: Mar 2012
Posts: 1,487
Likes: 156
From: boston
Shout out to High Octane Harley
in Billerica Ma. This is where I purchased my 12 SG last year. I got the VIP package which baically pays up front for all the scheduled maintenance for the first 2 years, along with discounts and other things. I had them store it for the winter, one year free of charge for vips. I figured while it was there I would have them install my 12" mini apes. I ordered everything from Harley through them. Install is complete. went down today to pay off teh remainder. the bill cam in higher than the estimate. Turns out they forgot to add one of the abs brake lines when they gave me the cost. I pointed out that this was not what they said it would cost. In the long run they ate the extra money.
I know what you are thinking, this is what should be done, and you are right. I have read many threads on here how other dealers have done people wrong, but these guys did the right thing. I paid exactly what I thought I was gonna pay, and to me that is honest buisness.
Oh, I forgot to mention. Part of the vip package is 2 free deliverys of my bike. Still a bit chilly here for a long ride so they are delivering my baby to me next friday ready to ride with my new bars installed, all the fluiids changed, and the 7500 mile check up done. Great job and thank you High Octane.
I know what you are thinking, this is what should be done, and you are right. I have read many threads on here how other dealers have done people wrong, but these guys did the right thing. I paid exactly what I thought I was gonna pay, and to me that is honest buisness.
Oh, I forgot to mention. Part of the vip package is 2 free deliverys of my bike. Still a bit chilly here for a long ride so they are delivering my baby to me next friday ready to ride with my new bars installed, all the fluiids changed, and the 7500 mile check up done. Great job and thank you High Octane.
Outstanding HDF Member
Joined: Dec 2008
Posts: 2,007
Likes: 353
From: Ohio
Dealer shops are not perfect. They do make mistakes. They forgot to add the brake line cost. I don't think they tried to do anybody wrong did they? What's wrong with paying for what you got? Holding their feet to the fire on a simple error might not have been the best thing. Sometimes tables turn. JMHO
Road Warrior
Joined: Sep 2011
Posts: 1,478
Likes: 64
From: West Liberty, Ohio
Dealer shops are not perfect. They do make mistakes. They forgot to add the brake line cost. I don't think they tried to do anybody wrong did they? What's wrong with paying for what you got? Holding their feet to the fire on a simple error might not have been the best thing. Sometimes tables turn. JMHO
The tables have turned, he's going back to them because they stand behind their word, no bait and switch tactic.
Tourer
Joined: Dec 2010
Posts: 290
Likes: 1
Glad to hear a local dealer to me is making customers happy
Tourer
Joined: Jul 2012
Posts: 416
Likes: 24
From: Dubuque, IA USA
Glad things turned out for you the way they did, but there is a differenece between a quote and an estimate. A dealer who gives an "estimate" and forgot a part should have called you immediately and explained. In my opinion, he would have been within his rights to expect payment for the additional part. That being said, I would have tried to get hime to eat it too.
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Road Captain
Joined: Sep 2008
Posts: 620
Likes: 2
From: Midwest City, OK
You know I would not mind paying the Difference if I was informed about the cost and they didn't just stick in on. You were right not to be happy.
Believe me some one other than the dealership paid for it. The person that sold you the upgrades just got it hit on his check. Sad thing is I bet he gets around 5-10 percent commission on the sale but they hit him for all the cost.
Believe me some one other than the dealership paid for it. The person that sold you the upgrades just got it hit on his check. Sad thing is I bet he gets around 5-10 percent commission on the sale but they hit him for all the cost.
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Road Master
Joined: May 2009
Posts: 923
Likes: 43
From: New Hampshire
High Octane's (including when they were Kelly's House of Harley Davidson) service department has always done right by me, I can't complain, bought my first bike there in 2007.
Seems like much of the staff has stayed on through the transition and the new dealership is far more active that the prior.
That said, not too sure about the sales side yet. No prices on the bikes anymore, don't put prices on the used bikes on the bikes or website, brought a friend there a while ago and wasn't treated particularly well... We'll see what happens when I go to buy another bike. My salesguy still works there, so he'll get first shot.
Seems like much of the staff has stayed on through the transition and the new dealership is far more active that the prior.
That said, not too sure about the sales side yet. No prices on the bikes anymore, don't put prices on the used bikes on the bikes or website, brought a friend there a while ago and wasn't treated particularly well... We'll see what happens when I go to buy another bike. My salesguy still works there, so he'll get first shot.
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Road Warrior
Joined: Mar 2012
Posts: 1,487
Likes: 156
From: boston
The service counter guy told me to contact the service manager on Monday morning. She was not there that day. I live about 45 minutes away and couldn't get back out there till the following weekend to pay off the bill. I figured I was there now, I would pay the bill, call in monday and try to work out a refund with the manager. If I couldn't get a refund, not the end of the world. I would just ask Jen, the manager, to call ahead next time if a situation like this occured in the future. I just want the bike back so I can ride it as soon as the weather cooperates. I told him I wasn't upset at him or any other person, just with the situation. He told me to hold on for one second and went and talked with someone else. When he came back all was settled.
I have a dealer that is probably 15 minutes closer but I really like the people at High Octane. Jen, the service manager is great to deal with and has never ever steered me wrong. They have taken care of me every time I go there. My sales man Eric, and all sales people that I can see there, are very knowledgable about the machines. Very friendly and always having some kind of party or in store poker run going every weekend.
I have a dealer that is probably 15 minutes closer but I really like the people at High Octane. Jen, the service manager is great to deal with and has never ever steered me wrong. They have taken care of me every time I go there. My sales man Eric, and all sales people that I can see there, are very knowledgable about the machines. Very friendly and always having some kind of party or in store poker run going every weekend.