Brukus M/C parts
Tourer
Joined: Dec 2012
Posts: 393
Likes: 0
From: Northwest OH
I have never delt with these people before. I have read many posts about them and know they are a sponsoring vendor. I was just wondering if any of you,that have had dealings with them,were satisfied with their customer service? I placed an order on the 26th of March. After a week I sent them an email asking for a delivery ETA. So far I have not gotten a response from them. It has now been 3 weeks. I am about to get PayPal involved. I understand if they are out of stock, but they could at least answer my email or let me know when I placed the order. Is this typical of them, anybody?
Mike
Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
I have never delt with these people before. I have read many posts about them and know they are a sponsoring vendor. I was just wondering if any of you,that have had dealings with them,were satisfied with their customer service? I placed an order on the 26th of March. After a week I sent them an email asking for a delivery ETA. So far I have not gotten a response from them. It has now been 3 weeks. I am about to get PayPal involved. I understand if they are out of stock, but they could at least answer my email or let me know when I placed the order. Is this typical of them, anybody?
Road Captain
Joined: Jul 2010
Posts: 503
Likes: 1
From: Missouri
see I told ya...look up there^
Former Sponsor
Joined: Mar 2010
Posts: 2,095
Likes: 0
From: Mount Pleasant, SC
Just letting you know that we are reading these comments and see room to improve and are working on it. We have always been known for quick shipping and don't want to start losing that reputation. This is due to some family health issues in the last few months and also good sales - but none of this is an excuse for taking care of customers as quickly as possible. So I want you to know that you are being heard.
Outstanding HDF Member
Joined: Dec 2009
Posts: 2,502
Likes: 6
From: Lapeer , Mich
Was just up. Couldn't sleep with this explosion in Texas...
Sorry to hear but it sounds like something has fallen through the cracks or is lost in the mail as we have shipped everything up through Monday of this week. Message me or email me again (as it sounds like you already did) and I apologize for any delay here.
Sorry to hear but it sounds like something has fallen through the cracks or is lost in the mail as we have shipped everything up through Monday of this week. Message me or email me again (as it sounds like you already did) and I apologize for any delay here.
Road Master
Joined: Feb 2010
Posts: 880
Likes: 0
From: Houston, Texas
Mine shipped quickly and got to me before they said it would. Excellent customer service and great products. I definitely recommend them.
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