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Well I cannot offer any help but can confirm I have exactly the same problem. I have tried different adjustment settings with front swivel bracket with no luck.
I'm interested to hear if someone has figured this out also.
I have one for my 03 FLHTI, I have mine set on the second hole closest to the end facing me, I pull mine out with no problem. You have to play with the different settings to see what works best for you.
I am 73 and no Hercules but I have no problem with pulling the Ultra out of them.
The set up is very important. When your bike is in the Condor look at the base the wheel is resting on. It is supposed to be level. If it is dipped down that is hard to pull the bike uphill to get it out.
Move it forward until the platform is level. That is also the way it has the most tension forward to hold into the front. If it is touching the base when the tire is in it then there is no forward leverage to hold the bike up.
If you are having trouble I am sure it is not set in the correct location for the tires diameter.
I have no problem getting my Softail Custom out of it. I am in the second hole from the end facing back of trailer. Takes a good tug and comes right out.
Not sure which hole mine is setup in but I was having trouble at times.
First, make sure you are in neutral. This seems stupid but it makes a huge difference with my bike.
Second, mine was sliding a little everytime I pulled on it. I put a ratchet strap around the stand and fastened it to the wall. Mounting to the floor would be best but I move the bikes around too much.
After doing these little things it was MUCH better. Just a little tug and off to the races.
I had issues till I bolted it to the floor. Now I just grab the bars and compress the front end down giving it a yank back on the rebound .... out she comes
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