I noticed one of my wheel weights seemed loose.

So I called my dealer to see if they could re-affix (and double check the balance because I'm not sure if one hasnt already fallen off).

"Sure thing, it will be a half hour labor".

Uh... it should be warranty, its a 2013.

"Well, did you get stuck in the rain?"

Uh... I think they're supposed to stay on in the rain.

"Right, I just don't know if wheel weights are covered under warranty"

Really? (to say nothing of the fact that I've bought 4 bikes in 5 years from them, plus a ton of parts and labor, you'd think they could just take care of it).

"I'll talk to the service manager, I'm not the expert on whats covered".

<sigh>

 

Let me guess. Biker Bob's?

 

Unbelievable! I'd tell then to fix it under warranty or I would not be walking into their door again!

 

No, ABC.

 

I would guess Wolverine. I recall when I needed new tires last summer they quoted me 780.00 plus tax to r/r plus they told me they needed up to 30 days because they were busy. My response (click).

 

I would've guessed they would have fixed it whether it was considered a warranty claim or not. I don't understand how some dealers are even still in business. Especially, the thousands of dollars we spend there.

 

My dealer Vehicle city harley would not cover them under warranty for balancing. I told them I think 2 fell off so they stuck 2 new ones on free.

 

Ummm, It is because we spend thousands of $$ there is why they are still in business.
If we stopped spending money there they wouldnt last to long...now would they?
Rob

 

At least the man knows his limitations.

 

Well, if they dont treat their repeat customers right, I could stop spending money there, then, they wouldnt last too long now would they.

Its about customer service.