Sad but true...2014 FLHXS in the shop.
Thread Starter
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Road Captain
Joined: Feb 2008
Posts: 525
Likes: 15
From:
New bikes sometimes break.
That is why they have a factory warranty.
This happens every year to a few of them, will ALL manufacturers.
Nothing unique to Harley either.
I would be upset too, but sometimes stuff happens.
This could have just as easily happened to any year bike you buy.
Lets not rush judgement just because it is a '14
Now we'll see how this particular dealer takes care of their customer.
A loner bike is not out of the question, but taking a part off of a new bike on the floor is pushing it a little.
That is why they have a factory warranty.
This happens every year to a few of them, will ALL manufacturers.
Nothing unique to Harley either.
I would be upset too, but sometimes stuff happens.
This could have just as easily happened to any year bike you buy.
Lets not rush judgement just because it is a '14
Now we'll see how this particular dealer takes care of their customer.
A loner bike is not out of the question, but taking a part off of a new bike on the floor is pushing it a little.
Stellar HDF Member
Joined: Jun 2010
Posts: 2,863
Likes: 172
From: Clarksville, TN
This one is all on the dealer in my eyes.
Road Master
Joined: Jul 2012
Posts: 1,069
Likes: 0
From: Nashville Tennessee
3 weeks before getting the part during prime riding season?? Maybe it's not pushing it too much.....
Road Captain
Joined: Jul 2012
Posts: 687
Likes: 1
From: Texas
I disagree and see nothing wrong with taking a part off a new bike if there is a 3 week wait on the part. I think it is good customer service and If I was the decision maker at the dealership, I would delay the sale of a bike to get my current customer back on his horse. No brainer and good strategic, long term thinking.
Road Captain
Joined: Dec 2009
Posts: 570
Likes: 4
From: New Mexico
I pulled many parts off of new machines when I had my Polaris dealership. Whats it take to get that injector off, 10 minutes? Spend 25K on a bike don't sound outa line to me to pull a part off.
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Seasoned HDF Member
Joined: Jan 2011
Posts: 28,842
Likes: 16,580
From: Wisconsin, USA
I have purchased many vehicles. Never had one disabled at 70 miles. I would not be patient. I would at least want a loaner until new bike was fixed. I would be polite at first, but if dealer takes care of ******** first, I can assume that role quickly.
Good luck, OP. Let us know what happens.
Good luck, OP. Let us know what happens.
Outstanding HDF Member
Joined: Mar 2009
Posts: 2,216
Likes: 102
From: Central Illinois
Aren't these bikes mainly "recreational" for most of us? Yeah, they are outrageously expensive, but that's what you chose to spend. Expecting a ton of free stuff, bike payments, loaner bike or disabling another bike that is a hot item right now probably is not going to happen for a part that is back-ordered a few weeks. Some of you have expectations of grandeur.