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So today I went down to the big Harley dealer on the island and the one closest to my house to pick up the oil and kit I needed to knock out my 1000 mile service. I have been a generator mechanic for ten years in the Air Force and...
Good on Ya!! It is refreshing to see another soul that isn't afraid of flipping a bird to the MoCo for their bullshit services and prices. The guy is a mechanic. It is an oil change. On a motorcycle. Period. Used the owners manual? Check. Ordered a service manual? Check. Used the MoCo's oil/filter/kit? Check. As long as the OP documents what he did and save the receipts for proof, the MoCo can't deny him anything during the warranty period. I can't believe the f'in backlash. OMG!!! What is the world coming to??? Bunch of sheep that would rather pay through the nose because they're afraid to work on their own bikes? Holy ****!!!
Yes.
Yes.
Yes, according to the manual, you don't need to be sitting on it. Would they sit on it and have someone else check it at the dealership?
No because we don't have fitting for greasing the neck bearing.
Yes.
You mean they didn't ask how much you weighed so they could get the appropriate stand in to sit on your bike?
Originally Posted by gotwages
And I guarantee they know far more than I do, I wasn't saying that. I was saying that they don't care and I just thought they should knowing how important it is to do a good job on a service.
Don't give these guys more credit than they should get. I am sure there are good mechanics there but you could easily get a floor sweep working on your bike. Your not there and it does happen. They eat the returns in those cases.
Originally Posted by Uugly
As a service manager in a truck shop I often let people look at manuals or give advise on how to do a job the correct way. Even though they are not letting us do the service they may bring a repair that they are not comfortable doing themselves at a later date. Just because you are not bringing me your work doesn't mean I have to be a dick to you. JMO
When I was 17 and had an International Scout the service manager at the Truck center would help me do anything I needed. I borrowed tools and pulled ring gears out of front differentials on his lot. Went home and came back when the parts came in and used his tools to put them back in. Those days are gone but I gave this shop every bit of business I ever had or needed and sent countless people in there behind me.
Originally Posted by Red N Gold
But he is still lacking the Digital technician to diagnose the bike and he lacks the Service Bulletins for changes or recalls. There is alot to be said fo rdoing your own work but alot to be said for the dealer doing your work too. I don't have all the tools or that great a place to work on the bike so I take mine in and let the dealer do my service. But that is my choice and others may find it doesn't work for them. I am capable of doing my own services and used to do them on my bike that had over 100k on it. But withall the computer stuff....I want someone that can hook up and analyze stuff then fix it not just swap parts.
A digital technician is only hooked up to your bike when you have an issue. And you will have a code that tells you the same thing the technician tells you. All hard codes will re set after you fix them and a pre determined number of startups. These new electronics are not as complicated as the dealers would like you to think they are and the Feds and GM made them use OBD universal programs. I perfectly understand for any reason you want to have a dealer do your work and good for you. They need the business to stay in business and I need them in business to buy parts and maybe even a new bike from time to time. But I have been in and out of HD service departments for 40 years and seen chit you would cry over if it was done to your bike and no one but me and the mechanic and an occasional service writer ever new about it.
Originally Posted by Machiavelli
I understand your point and would agree with you under most circumstances but I don't think the OP is a bit out of line for this. It would even be different if they had the Service Manuals in stock. It seems he ask to PURCHASE one and they didn't have it, therefore all he did is ask to see the checklist according to that manual. I don't see how that is putting the dealership out one bit.
I would order it from LSHD1. It is cheaper even with shipping if he doesn't meet the free ship minimum and he can't look at it either.
Originally Posted by yzergod
Good on Ya!! It is refreshing to see another soul that isn't afraid of flipping a bird to the MoCo for their bullshit services and prices. The guy is a mechanic. It is an oil change. On a motorcycle. Period. Used the owners manual? Check. Ordered a service manual? Check. Used the MoCo's oil/filter/kit? Check. As long as the OP documents what he did and save the receipts for proof, the MoCo can't deny him anything during the warranty period. I can't believe the f'in backlash. OMG!!! What is the world coming to??? Bunch of sheep that would rather pay through the nose because they're afraid to work on their own bikes? Holy ****!!!
Rocket Science man it's complex. But like I said I won't bang anybody for using a dealer for service. I personally get a lot of satisfaction out of doing my own work and have not spent any where near fixing learning hiccups that I would have spent at the dealer and have a garage full of tools included.
And don't just take my word for it, read a few posts back about the guy who was stationed at Schofield, he knows what I am talking about.
Agreed. It's been a while since I've been on the Island, but yeah. The attitude there sucked. I don't know if it's because they were the only big dealer on the island or what - but this has nothing to do with their experience level. They really do look down their noses.
Now, when stateside, I live in Colorado Springs, and my wife's attitude has changed BECAUSE of an HD shop (Pikes Peak HD). They are super friendly when she comes in, even when she tells them she rides a Honda and she's not buying, only asking questions on my behalf even though I'm not buying from them but having delivered to them.
Yeah, These guys that twist wrenches on Harleys for a living, don't know near as much as you do. Sorry, just had to say it.
Did you check your Fall Away?
How about Belt Tension?
How did you sit on your bike and check correct belt tension?
How about greasing the neck bearing?
Did you do your on Re-Call as well??
Yeah I know my response will get Flack, but geez
good points, but on the 2014s there is no servicing the neck bearings until 25000 miles, at which point, you get to disassemble it.
Good for the OP do it your self. I remember a time not long ago, most people did their own work. Now most people don't know which end of the wrench to hold. Must be global warming or the laziness of the American people. Oh yeah throw money at it, that will make it work.
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