poor customer service from Surdyke Harley
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Road Captain
Joined: Jan 2010
Posts: 709
Likes: 2
From: SO Cal
poor customer service from Surdyke Harley
I just received this Hammock seat from Surdyke Harley. As you can see it is wrinkled and the foam is not laying flat in the front side..I contacted Surdyke and this was their answer that took two days;
Dear customer,
This is not a warrantable return issue. It does take a while to break in
but I have forwarded this to our returns department regardless.
Thank you for your inquiry.
support@surdyke.com
Surdyke H-D
https://www.hdforums.com/g/picture/1385363
Last edited by iwillfixthem4u; Jun 14, 2014 at 01:05 AM. Reason: Add pics
Road Master
Joined: Sep 2012
Posts: 876
Likes: 4
From: Waskom, TX
Damn....That's not a break in issue. Looks like a really poor stretching job when the cover was installed. Can you tell if the padding is done correctly underneath? I suppose that if Surdyke won't do the right thing that an upholsterer could fix the cover for you.
David
David
Road Master
Joined: May 2009
Posts: 992
Likes: 2
From: TN
I wouldn't worry....bought a Corbin solo seat that had similar issues because the leather shrinks. After I rode several times it cleared and looked normal. The fellow at Corbin told me it would...he was correct.
Seasoned HDF Member
Joined: Jan 2011
Posts: 28,845
Likes: 16,583
From: Wisconsin, USA
What does that reply even mean? Not warrantable, but they will forward to the returns department? Sounds like they think you should return it, but don't have the authority to approve, and returns does.
I would ask for contact info, and if no satisfaction go right to the top. I would give them a chance to do the right thing before posting.
I would ask for contact info, and if no satisfaction go right to the top. I would give them a chance to do the right thing before posting.
Ultimate HDF Member
Joined: Jun 2007
Posts: 9,193
Likes: 494
From: Richmond, VA
A few days in the sunlight and it should look fine. Still, what ever happened to customer service. I would call and ask to speak to the returns department.
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Thread Starter
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Road Captain
Joined: Jan 2010
Posts: 709
Likes: 2
From: SO Cal
I just received this Hammock seat from Surdyke Harley. As you can see it is wrinkled and the foam is not laying flat in the front side..I contacted Surdyke and this was their answer that took two days;
Dear customer,
This is not a warrantable return issue. It does take a while to break in
but I have forwarded this to our returns department regardless.
Thank you for your inquiry.
support@surdyke.com
Surdyke H-D
https://www.hdforums.com/g/picture/1385363
Dear customer,
This is not a warrantable return issue. It does take a while to break in
but I have forwarded this to our returns department regardless.
Thank you for your inquiry.
support@surdyke.com
Surdyke H-D
https://www.hdforums.com/g/picture/1385363
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Thread Starter
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Road Captain
Joined: Jan 2010
Posts: 709
Likes: 2
From: SO Cal
What does that reply even mean? Not warrantable, but they will forward to the returns department? Sounds like they think you should return it, but don't have the authority to approve, and returns does.
I would ask for contact info, and if no satisfaction go right to the top. I would give them a chance to do the right thing before posting.
I would ask for contact info, and if no satisfaction go right to the top. I would give them a chance to do the right thing before posting.
