LRS Quality Control?
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Road Captain
Joined: Aug 2005
Posts: 518
Likes: 27
From: PA
LRS Quality Control?
I have to say I'm disappointed with LRS. I've purchased 3 shields in the past few years and never had a problem, but my last order (11 in Clear) had 2 nice blems right in the line of sight. They were quick to respond and sent out another one with a return label to ship the first one back. The problem is the replacement one has a nice deep 1/2 inch scratch in it also.
I emailed them with the picture of the scratch twice with no response. The problem is these did not come from shipping. They passed inspection which troubles me with quality control.
I can't say I wouldn't purchase from them again, but they need to inspect upon shipping just in case something happens while it sits on a shelf.
Very Disappointed
Smitty
I emailed them with the picture of the scratch twice with no response. The problem is these did not come from shipping. They passed inspection which troubles me with quality control.
I can't say I wouldn't purchase from them again, but they need to inspect upon shipping just in case something happens while it sits on a shelf.
Very Disappointed
Smitty
Road Warrior
Joined: Feb 2012
Posts: 1,935
Likes: 90
From: Charlotte
That's really odd and I'm sorry to hear that. A couple of weeks ago, I emailed James, of LRS about purchasing one of their blemished Ultra shields. I was expecting a slight scratch or ding on the shield. James sold me the shield for $50 and quickly shipped it to me. Within a hand full of days, I received the shield. I did a full inspection and there was not 1 blemish, scratch or anything wrong with it. I don't know why it was labeled as blemished because I found it to be exceptionally perfect. This is my 2nd shield from LRS and I've always found the customer service to be spot on.
I would contact James directly (he's a sponsor here) and let him know your concerns. I'm positive that he'll make the situation right. LRS is known for quality products and superior customer service.
I'm sure this will work out.
I would contact James directly (he's a sponsor here) and let him know your concerns. I'm positive that he'll make the situation right. LRS is known for quality products and superior customer service.
I'm sure this will work out.
Last edited by kryingame; Jul 17, 2014 at 10:11 AM.
Road Master
Joined: Oct 2013
Posts: 924
Likes: 0
From: Elgin IL
I have bought 4 shields from them and never a problem, and i just received a shield last week that James said was a blem and for the life of my wife I can't find the blem I agree to just call James and he will fix things right for you.
Tourer
Joined: Aug 2006
Posts: 385
Likes: 13
From: longtown
mix up
it sounds like you got smittys and he got yours,lol
Road Master
Joined: May 2009
Posts: 992
Likes: 2
From: TN
I have to say I'm disappointed with LRS. I've purchased 3 shields in the past few years and never had a problem, but my last order (11 in Clear) had 2 nice blems right in the line of sight. They were quick to respond and sent out another one with a return label to ship the first one back. The problem is the replacement one has a nice deep 1/2 inch scratch in it also.
I emailed them with the picture of the scratch twice with no response. The problem is these did not come from shipping. They passed inspection which troubles me with quality control.
I can't say I wouldn't purchase from them again, but they need to inspect upon shipping just in case something happens while it sits on a shelf.
Very Disappointed
Smitty
I emailed them with the picture of the scratch twice with no response. The problem is these did not come from shipping. They passed inspection which troubles me with quality control.
I can't say I wouldn't purchase from them again, but they need to inspect upon shipping just in case something happens while it sits on a shelf.
Very Disappointed
Smitty
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Road Captain
Joined: Aug 2005
Posts: 518
Likes: 27
From: PA
LOL Maybe.
I'm not looking to send it back or get a discount, in fact my email to them says I was keeping it anyway.
I guess my disappointment is more in the non response to my emails. The first rock that hits it would scratch it anyway, it just would have been nice to be acknowledged that the 2nd one had an issue too and they may want to look into their quality control. I can't call until the weekend. so that was the reason for my emails.
Smitty
I'm not looking to send it back or get a discount, in fact my email to them says I was keeping it anyway.
I guess my disappointment is more in the non response to my emails. The first rock that hits it would scratch it anyway, it just would have been nice to be acknowledged that the 2nd one had an issue too and they may want to look into their quality control. I can't call until the weekend. so that was the reason for my emails.
Smitty
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Outstanding HDF Member
Joined: Jun 2008
Posts: 2,132
Likes: 25
From: NorCal
It's not a problem specific to LRS. I recently purchased a Klockwerks screen for my FLTRX, and there was a definite dimple in the shield that was there prior to packing and shipping. Like 1" long by 1/2" deep, definitely easy to spot by a QC person...
