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DNA could get you killed!

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Old Mar 2, 2012 | 08:16 PM
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Default DNA spokes suck!




This is not my first bad experience with DNA I had a horrible time getting my wheels and hub spacer! They have the worst customer service I have ever dealt with too. Just a heads up. They’ll never get another dime from me.
 
Last edited by Abbinc83; Jun 2, 2012 at 10:48 AM.
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Old Mar 3, 2012 | 08:22 PM
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Makes you feel any better, had 2 friends go down because the axle nut on their dna springers fell off.
 
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Old Mar 4, 2012 | 06:23 PM
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I just want people to know their products SUCK and they don’t stand behind them. Also the WORST customer service I have ever dealt with.
 
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Old Mar 6, 2012 | 04:40 PM
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damn....this just reassures my decision to go with ride wright versus DNA
 
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Old Mar 6, 2012 | 04:51 PM
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Default Dna
Ride Wright customer service is not much better after what i went through. if you think because your spending more money your going to get a better product or customer service do a search on the forum on ride wright and see some of the horror stories. if you mad about getting some crap from ride wright dont let them know they will treat you like dirt you may have to plant a big one where the sun dont shine to get any thing done. If i receive crap and want to let other members know whats wrong with that your paying twice as much you should get more for your money right think again wrong. all of these places screw up including ride wright.
 
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Old Mar 6, 2012 | 04:51 PM
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Common knowledge that their customer service is crap, also fairly common on those pulleys too, this debate has been going on for ages, I'm happy with mine, as are lots of others, there are also lots of people unhappy with RW. Happy with mine and happy not too have paid double for the RWs. one of our members here picked a set of RW up while he was on his holidays, brought them back to England, only to find they had give him the wrong ones, then wanted him to wait an eternity to put it right....your choice guys.
 
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Old Mar 6, 2012 | 05:03 PM
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RW customer service might be crap, but do their wheels do what the OP's did?
 
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Old Mar 6, 2012 | 06:53 PM
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Originally Posted by thaghost
RW customer service might be crap, but do their wheels do what the OP's did?
it had nothing to do with the wheels. it was the pulley that failed. with that said DNA shouldn't be releasing a product that would fail like that.
 
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Old Mar 6, 2012 | 06:56 PM
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They want me to send it in for repair I guess that’s better than nothing. It’ll be for sale when I get it back cuz it’ll never go back on my bike.
 
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Old Mar 6, 2012 | 07:58 PM
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Originally Posted by tq745
it had nothing to do with the wheels. it was the pulley that failed. with that said DNA shouldn't be releasing a product that would fail like that.
Ok. does RW parts do that?
 
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