If this doesn't make you angry.......
Thread Starter
|
Road Captain
Joined: Nov 2007
Posts: 654
Likes: 11
If this doesn't make you angry.......
Mornin' guys.
Went on a trip to Mount St Helen's this past week-end. Didn't get very far when the bike started to make some serious noises when being started. Went to Northwest HD, at Lacy - Washington, to have the bike looked at. Was told by the South Side HOG members that the shoppricingwas reasonable and did fairly good work.
The bike required a new starter, starter clutch and pinion gear.
Gaskets were replaced.
My part price from Zanotti's would have total $559.12[/b].
The price I was charged by Northwest HD was $747.44 excluding taxes[/b].
Difference $188.32[/b], AND[/b] THAT'S ON THE PRICE I WOULD HAVE PAID[/b].
Is there any wonder why these dealerships are referred to as Stealerships[/b] in this forum?
Being on the road and broken down shouldn't mean that you should beexposed to this type of treatment.
Not only that but there are 3 new scratches on my rear hardpack[/b].
Don't you just love these guys?
Thought you best be informed.
Have a GREAT Day.
Went on a trip to Mount St Helen's this past week-end. Didn't get very far when the bike started to make some serious noises when being started. Went to Northwest HD, at Lacy - Washington, to have the bike looked at. Was told by the South Side HOG members that the shoppricingwas reasonable and did fairly good work.
The bike required a new starter, starter clutch and pinion gear.
Gaskets were replaced.
My part price from Zanotti's would have total $559.12[/b].
The price I was charged by Northwest HD was $747.44 excluding taxes[/b].
Difference $188.32[/b], AND[/b] THAT'S ON THE PRICE I WOULD HAVE PAID[/b].
Is there any wonder why these dealerships are referred to as Stealerships[/b] in this forum?
Being on the road and broken down shouldn't mean that you should beexposed to this type of treatment.
Not only that but there are 3 new scratches on my rear hardpack[/b].
Don't you just love these guys?
Thought you best be informed.
Have a GREAT Day.
Elite HDF Member
Joined: Oct 2006
Posts: 3,945
Likes: 1
From:
RE: If this doesn't make you angry.......
Excuse me? Why does that even phase you? Did they have the parts ON THE SHELF?!? Did they get onto your bike in a timely manner? Does Zanotti offer on-site service? What would air freight have cost you to have the parts overnighted to you? The claim of damage to your bag - did you bring it to their attention?
Dude, I don't know about you, but when I have a brick-and-mortar store, I have employees and property taxes to pay - I can't try to offset them with volume sales, and then have some guy come in off the street and want immediate parts availability AND installation.
Sorry - no sympathy here......
Dude, I don't know about you, but when I have a brick-and-mortar store, I have employees and property taxes to pay - I can't try to offset them with volume sales, and then have some guy come in off the street and want immediate parts availability AND installation.
Sorry - no sympathy here......
Road Warrior
Joined: Oct 2007
Posts: 1,763
Likes: 0
From: AZ
RE: If this doesn't make you angry.......
Redneck, makes a good point and I also Iâm receptive to your concerns, seems like a costly repair but if they got you back out on the road, maybe the added cost is acceptable.
Elite HDF Member
Joined: Oct 2006
Posts: 4,128
Likes: 27
From: florida swamp
RE: If this doesn't make you angry.......
ORIGINAL: TexasRedneck
Excuse me? Why does that even phase you? Did they have the parts ON THE SHELF?!? Did they get onto your bike in a timely manner? Does Zanotti offer on-site service? What would air freight have cost you to have the parts overnighted to you? The claim of damage to your bag - did you bring it to their attention?
Dude, I don't know about you, but when I have a brick-and-mortar store, I have employees and property taxes to pay - I can't try to offset them with volume sales, and then have some guy come in off the street and want immediate parts availability AND installation.
Sorry - no sympathy here......
Excuse me? Why does that even phase you? Did they have the parts ON THE SHELF?!? Did they get onto your bike in a timely manner? Does Zanotti offer on-site service? What would air freight have cost you to have the parts overnighted to you? The claim of damage to your bag - did you bring it to their attention?
Dude, I don't know about you, but when I have a brick-and-mortar store, I have employees and property taxes to pay - I can't try to offset them with volume sales, and then have some guy come in off the street and want immediate parts availability AND installation.
Sorry - no sympathy here......
I guess maybe you should search the net for the lowest parts prices and then carry them all around with ya. You'll need to buy a very big trunk.
Road Captain
Joined: Oct 2006
Posts: 660
Likes: 4
From: Ft. Smith Arkansas
RE: If this doesn't make you angry.......
Have to agree with TexasRed you really didn't expect a internet discount price on parts? Been to Northwest HD several times always top notch IMO, BTW Hog Members get 10% off and officers usually get 20% off, so join and get discounts at local dealers..
Extreme HDF Member
Joined: Apr 2006
Posts: 10,449
Likes: 46
From: Roswell, GA
RE: If this doesn't make you angry.......
Personally, I don't have a problem being charged list price for HD parts at a dealership--sure, I'd like to be able to buy from Zanotti's, but if you were on the road, they repaired the bike properly, got you in and out rather than making you wait for a day or two--don't know that you should be complaining--I wouldn't.
The scratches should be brought to the attention of the service manager.
Stealerships are places that charge for work not done, charge for parts not used, or substitute inferior parts for what they charged me for, IMO.
The scratches should be brought to the attention of the service manager.
Stealerships are places that charge for work not done, charge for parts not used, or substitute inferior parts for what they charged me for, IMO.
Tourer
Joined: Jan 2008
Posts: 359
Likes: 1
From: Rockwall, TX
RE: If this doesn't make you angry.......
So your saying that you paid a Dealership $188.32 more to replace a starter, starter clutch, pinion gear, and gasket's than it would have cost you just in parts (with the discount from Zanotti's)? And your saying you feel you got ripped off? Sorry buddy, don't think so. They don't supply the labor for free. Looks like they only charged you for 2 hours labor to do it and they got you back on the road. No sympathy here either.
Not trying to be an ***, but in my head, I know that I may be able to do a job for $100 in parts alone, but don't have the time or circumstances say I can't do it (on the road in your case) so I have to pay someone $200 to get it done. I accept that and don't/shouldn't feel I got ripped off.
Case in point.....first trip to ROT in Austin 2 years ago. Headed to the rally to checkin, ran over glass and cut tire and tube. Fellow pulled over with his bike in back of truck. Dropped his bike out, pushed mine into the truck and took us to the rally. Tire guy at rally charged me $210 for a replacement Dunlop tire, tube, mounting and balance. At home, I could have got it all done for around $140. I don't feel I got ripped off under the circumstances.
Not trying to be an ***, but in my head, I know that I may be able to do a job for $100 in parts alone, but don't have the time or circumstances say I can't do it (on the road in your case) so I have to pay someone $200 to get it done. I accept that and don't/shouldn't feel I got ripped off.
Case in point.....first trip to ROT in Austin 2 years ago. Headed to the rally to checkin, ran over glass and cut tire and tube. Fellow pulled over with his bike in back of truck. Dropped his bike out, pushed mine into the truck and took us to the rally. Tire guy at rally charged me $210 for a replacement Dunlop tire, tube, mounting and balance. At home, I could have got it all done for around $140. I don't feel I got ripped off under the circumstances.
Trending Topics
Extreme HDF Member
Joined: Sep 2006
Posts: 10,033
Likes: 29
RE: If this doesn't make you angry.......
The only part that bothers me is 3 new scratches. Other than that, I don't see a problem. It was a simple case of supply and demand. You needed it. They had it.....I'll gladly give you a glass of ice water at my house. I'll bet the same glass will cost you dearly in hell.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Southpaw Super Glide: A Left-Hand-Drive 1979 Harley FXE Built to Fit the Rider
Verdad Gallardo
Cruiser
Joined: Jun 2007
Posts: 200
Likes: 0
From: Atlanta, GA
RE: If this doesn't make you angry.......
So of that $747 how much was labor. If the difference of $188 from on line price would be labor seems fairly reasonable. The fact they had everything to fix your bike and they got you out of there in a good time, I'd gladly pay it and give them a big thanks.
Elite HDF Member
Joined: Oct 2006
Posts: 3,945
Likes: 1
From:
RE: If this doesn't make you angry.......
waitacottonpickin'minutehere.......
Ah took it that the PARTS wuz that much higher alone - PLEASE tell me that wuz what yer gripin' about!
If yer gripin' bout it an' it INCLUDED labor - HIT THE ROAD!
If yer gripin' 'bout it an' it didn't include labor - go open yer own store, sell it for less, keep everything in stock........
an' lemme know how long YOU stay in business.
Ah took it that the PARTS wuz that much higher alone - PLEASE tell me that wuz what yer gripin' about!
If yer gripin' bout it an' it INCLUDED labor - HIT THE ROAD!
If yer gripin' 'bout it an' it didn't include labor - go open yer own store, sell it for less, keep everything in stock........
an' lemme know how long YOU stay in business.