Recall Frustration
Road Captain
Joined: Nov 2006
Posts: 734
Likes: 29
From: Arkansas Ozarks
I gotta brag on Toad Suck Harley Davidson in Conway, Arkansas. I got the clutch recall letter in the mail, and decided to ride down to the dealer Saturday morning and stop by the service department and set up an appointment then slip in and check out the on-sale clothing rack.
When I got there the service cooridnator told me they'd spent the week doing the recall work on all the bikes on the showroom. When I asked about when they could work mine in the schedule he said, "how about right now?" Forty-five minutes later I rode off with the recall finished and a 25% off T-shirt.
When I got there the service cooridnator told me they'd spent the week doing the recall work on all the bikes on the showroom. When I asked about when they could work mine in the schedule he said, "how about right now?" Forty-five minutes later I rode off with the recall finished and a 25% off T-shirt.
Outstanding HDF Member
Joined: Aug 2013
Posts: 3,414
Likes: 374
From: Southern NY, known as Florida
I am frustrated with the recall. I got my recall letter Friday afternoon. Problem was I got it after I pulled into my driveway on the way home from the dealer doing the recall
But seriously, it took over 4 weeks to send out recall letters....................there I feel better, I whined twice
But seriously, it took over 4 weeks to send out recall letters....................there I feel better, I whined twice
Elite HDF Member
Joined: Mar 2014
Posts: 4,214
Likes: 661
From: Prior Lake, MN
I am frustrated with the recall. I got my recall letter Friday afternoon. Problem was I got it after I pulled into my driveway on the way home from the dealer doing the recall
But seriously, it took over 4 weeks to send out recall letters....................there I feel better, I whined twice
But seriously, it took over 4 weeks to send out recall letters....................there I feel better, I whined twice
That's the result of living in the "instant news" world.
Back in the stone age B.C (Before Computers- consumer ones, anyway), we found out about recalls by getting that notice- no way to really know how long it took to generate and mail, but that's how we usually found out. Unless you happened to catch it announced on the 6:00 news or in some newspaper blurb.
Now we find out about things waaaayyyyy faster.
So which is better? Knowing quickly and having to wait for the parts to be delivered, etc..... OR finding out by the mailed notice, and in most cases by then the dealers are ready to take on the recall work?
I got the two recalls applicable to my bike completed prior to receiving the mailed notice. I like finding this stuff out sooner than later, and I don't get too upset waiting for the dealers to get their parts.
My Ford Ranger PU had a recall on the cruise control. Step 1 of the recall was to go in and have the dealer pull the plug on the thing so you couldn't use it. Step 2 was waiting 3 months for the parts. Part 3 was installing the parts.
Outstanding HDF Member
Joined: Aug 2013
Posts: 3,414
Likes: 374
From: Southern NY, known as Florida
Not sure why the time drag in mailing out the notices, but.....
That's the result of living in the "instant news" world.
Back in the stone age B.C (Before Computers- consumer ones, anyway), we found out about recalls by getting that notice- no way to really know how long it took to generate and mail, but that's how we usually found out. Unless you happened to catch it announced on the 6:00 news or in some newspaper blurb.
Now we find out about things waaaayyyyy faster.
So which is better? Knowing quickly and having to wait for the parts to be delivered, etc..... OR finding out by the mailed notice, and in most cases by then the dealers are ready to take on the recall work?
I got the two recalls applicable to my bike completed prior to receiving the mailed notice. I like finding this stuff out sooner than later, and I don't get too upset waiting for the dealers to get their parts.
My Ford Ranger PU had a recall on the cruise control. Step 1 of the recall was to go in and have the dealer pull the plug on the thing so you couldn't use it. Step 2 was waiting 3 months for the parts. Part 3 was installing the parts.
That's the result of living in the "instant news" world.
Back in the stone age B.C (Before Computers- consumer ones, anyway), we found out about recalls by getting that notice- no way to really know how long it took to generate and mail, but that's how we usually found out. Unless you happened to catch it announced on the 6:00 news or in some newspaper blurb.
Now we find out about things waaaayyyyy faster.
So which is better? Knowing quickly and having to wait for the parts to be delivered, etc..... OR finding out by the mailed notice, and in most cases by then the dealers are ready to take on the recall work?
I got the two recalls applicable to my bike completed prior to receiving the mailed notice. I like finding this stuff out sooner than later, and I don't get too upset waiting for the dealers to get their parts.
My Ford Ranger PU had a recall on the cruise control. Step 1 of the recall was to go in and have the dealer pull the plug on the thing so you couldn't use it. Step 2 was waiting 3 months for the parts. Part 3 was installing the parts.
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