Will the dealer do software updates

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Mar 21, 2015 | 01:07 PM

jim0249

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Joined: Aug 2014

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From: NJ

Will the dealer do software updates

Will the dealer do software updates to the boom box? I bought my new Street Glide from my dealer last fall. Isn't this something they should do at no cost, seeing as to how I bought the bike from them?

Mar 21, 2015 | 01:25 PM

FinalShot

Road Warrior

Joined: Jul 2013

Posts: 1,624

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From: Fort Worth

I think it's a mixed bag of those that do it for free versus those that charge. I have a buddy that just comes up with an issue for his Boom and the dealer always just loads the latest software under warranty. I think ihis normal complaint is that his AVC doesn't work.

Mar 21, 2015 | 01:27 PM

Dinger

Road Master

Joined: Jan 2007

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Yes, it's done for free. You can ask your salesman when you visit your's or any dealer.

Your updates are to be checked and updated each time you bring your bike in for service.

Mar 21, 2015 | 01:39 PM

blackx-runner

Cruiser

Joined: Sep 2014

Posts: 157

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From: Cedar Rapids, IA

I think it depends on the dealership. A good dealership that cares about after the sale customer satisfaction should certainly do the updates at no charge. Its literally as simple as plugging a USB stick into the bike. If they complain about, or want to charge you for that, then take your bike and money elsewhere.

Mar 21, 2015 | 02:31 PM

jcapps

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Joined: Aug 2013

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From: Southern NY, known as Florida

Not free unless you are having issues.

Very simple to do yourself

Mar 21, 2015 | 02:33 PM

duckbagger

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Joined: Feb 2015

Posts: 597

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From: Southern Oregon

I asked my local dealer when I scheduled my 1000K, and they said they would update it for free. Don't know if this is considered under warranty or not, but either way it should be gratis IMO.