Infotainment Issue
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Joined: Feb 2010
Posts: 79
Likes: 1
From: New Jersey
Infotainment Issue
I have a 2015 Ultra Limited. I have an intermittent issue with the radio/navigation/infotainment system. I has happened twice in the last few weeks.
When I turn the ignition on, before before starting the bike, the radio is playing.
After starting the bike the radio immediately cuts out and the infotainment screen is dark and unresponsive. No radio, no navigation, etc. and I can't get it to work. After I go for my ride, I turn the bike off and when I turn on the ignition the next time, everything is back to normal.
Everything else on the bike seems fine when this happens: gauges, signal lights headlight, engine runs normally, etc., until the next time it happens, which is not all the time.
Any ideas on what this could be and how to address it, or do I wait until and unless it happens all the time and not intermittently?
Do you think think could be a safety issue or could turn into a 'get stranded' issue even though the bike seems to run normally when this occurs?
Thanks in advance.
When I turn the ignition on, before before starting the bike, the radio is playing.
After starting the bike the radio immediately cuts out and the infotainment screen is dark and unresponsive. No radio, no navigation, etc. and I can't get it to work. After I go for my ride, I turn the bike off and when I turn on the ignition the next time, everything is back to normal.
Everything else on the bike seems fine when this happens: gauges, signal lights headlight, engine runs normally, etc., until the next time it happens, which is not all the time.
Any ideas on what this could be and how to address it, or do I wait until and unless it happens all the time and not intermittently?
Do you think think could be a safety issue or could turn into a 'get stranded' issue even though the bike seems to run normally when this occurs?
Thanks in advance.
Seasoned HDF Member
Joined: Jun 2006
Posts: 30,881
Likes: 32,990
From: King George, VA
I was having a similar problem with my 06RG. The radio became intermittent, screen would fade them come back. I pulled it apart and found some bronze type finger springs that had become very light in their contact with the grounding surface of the radio. After I cleaned them up and tightened them down, the radio worked fine from there. Not sure how the new infotainment center is taken outa the shell. Haven't had a need to do that yet, but I would imagine it has a similar contact system.
Grand HDF Member
Joined: Sep 2013
Posts: 3,820
Likes: 588
From: Michigan
I have a 2015 Ultra Limited. I have an intermittent issue with the radio/navigation/infotainment system. I has happened twice in the last few weeks.
When I turn the ignition on, before before starting the bike, the radio is playing.
After starting the bike the radio immediately cuts out and the infotainment screen is dark and unresponsive. No radio, no navigation, etc. and I can't get it to work. After I go for my ride, I turn the bike off and when I turn on the ignition the next time, everything is back to normal.
Everything else on the bike seems fine when this happens: gauges, signal lights headlight, engine runs normally, etc., until the next time it happens, which is not all the time.
Any ideas on what this could be and how to address it, or do I wait until and unless it happens all the time and not intermittently?
Do you think think could be a safety issue or could turn into a 'get stranded' issue even though the bike seems to run normally when this occurs?
Thanks in advance.
When I turn the ignition on, before before starting the bike, the radio is playing.
After starting the bike the radio immediately cuts out and the infotainment screen is dark and unresponsive. No radio, no navigation, etc. and I can't get it to work. After I go for my ride, I turn the bike off and when I turn on the ignition the next time, everything is back to normal.
Everything else on the bike seems fine when this happens: gauges, signal lights headlight, engine runs normally, etc., until the next time it happens, which is not all the time.
Any ideas on what this could be and how to address it, or do I wait until and unless it happens all the time and not intermittently?
Do you think think could be a safety issue or could turn into a 'get stranded' issue even though the bike seems to run normally when this occurs?
Thanks in advance.
Thread Starter
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Advanced
Joined: Feb 2010
Posts: 79
Likes: 1
From: New Jersey
Yes, original battery.
If the voltage is low, why would that cut out the radio after bike has started?
I use a battery tender.
Not sure what the voltage drops to when starting the bike.
Interesting thought though.
At what point is voltage during startup too low?
Thanks.
If the voltage is low, why would that cut out the radio after bike has started?
I use a battery tender.
Not sure what the voltage drops to when starting the bike.
Interesting thought though.
At what point is voltage during startup too low?
Thanks.
Grand HDF Member
Joined: Sep 2013
Posts: 3,820
Likes: 588
From: Michigan
Even with the ACR's, that 10.5:1 CR needs a good battery to turn things over & not drop voltage too low. I replaced my battery because voltage was dropping below 9.4 VDC during starts, even though it "passed" a load test in the spring & never had a starting issue all summer. With the new battery starts seem easier & voltage stays above 11 VDC during starts.
Seasoned HDF Member
Joined: Jan 2005
Posts: 5,859
Likes: 2,507
From: Lake Orion, MI
Dave - I am thinking about a new battery this year too. Mine has been in the bike since Sept 2013. Seems to start just fine and I may have them load test it first - but, somehow I think it is probably about time for a new one.
Did you go with the standard one from the dealership? I think they are about $150 or so.
Did you go with the standard one from the dealership? I think they are about $150 or so.
Last edited by cycle7447; Nov 5, 2017 at 07:42 PM.
Road Warrior
Joined: Feb 2015
Posts: 1,674
Likes: 314
From: Ohio
Have you tried updating the radio to the newest download? I had that happen to me a few times and it was the software i uploaded the newest and never happen again.
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Grand HDF Member
Joined: Sep 2013
Posts: 3,820
Likes: 588
From: Michigan
Dave - I am thinking about a new battery this year too. Mine has been in the bike since Sept 2013. Seems to start just fine and I may have them load test it first - but, somehow I think it is probably about time for a new one.
Did you go with the standard one from the dealership? I think they are about $150 or so.
Did you go with the standard one from the dealership? I think they are about $150 or so.
Considered this: Twin Power 500 CCA but went w/OEM instead.
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Cruiser
Joined: May 2015
Posts: 135
Likes: 28
From: pensacola fl
I went to ride my 2015 ultra limited on Thursday of last week. Mine stays on a tender. Verror upon trying to start it infotainment same thing. 158.00 later and a new agm battery Clementine is alive again.