Will have bike back tomorrow.
Another ESP warranty thread
Former Sponsor
Joined: Dec 2017
Posts: 77
Likes: 15
From: Wisconsin
Tire & Wheel Claim
I believe their ESP is entirely underwritten by a third party, after your factory expires, it becomes a threesome my friends.
Boardtrackers ESP also a third party insurer is looking better everyday, so many policies sold at half the price of HD and not one negative review on here all have been positive.
Boardtrackers ESP also a third party insurer is looking better everyday, so many policies sold at half the price of HD and not one negative review on here all have been positive.
Last edited by Discount ESP; Mar 13, 2018 at 09:29 PM.
Outstanding HDF Member
Joined: Sep 2007
Posts: 3,074
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From:
Yeah, I can see that. The front was flat. Based on tread of both the front and rear prior to this incident, I would have ridden many more miles before replacing them. I just happened to notice the nail in the rear while waiting on my buddy to get his trailer. Dealer says inspector will remove the nail to determine if the tire will leak and how far it penetrated.
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Road Warrior
Joined: Oct 2010
Posts: 1,862
Likes: 127
From: Republic of Texas
Having said all that, I don't totally understand how the ESP underwriting works with HD and CNA. Is the inspection a CNA thing or an HD thing? Or is HD completely out of it once it is turned over to CNA? I'm not sure. Maybe it's a CNA cost-reducing measure.
What I do know, both of my tires were covered. To me, that was the right and correct thing to happen, since I was not trying to scam or get something for nothing.
Stellar HDF Member
Joined: Dec 2013
Posts: 2,198
Likes: 282
From: Long Island NY
Not sure what normal protocol is for these things, as I have only made one previous claim under the ESP. I do recall that dealer, a different one than this, calling HD for approval. This dealer didn't request an inspector, HD said they were sending one. If they deny the claim, I will pick up the bike and take it to my indy mechanic who is half the price as HD.
Seasoned HDF Member
Joined: Oct 2007
Posts: 56,052
Likes: 88,833
From: Western South Dakota
Who has had the "pleasure" of HD sending an inspector to the dealer for warranty work approval?
My background: 2014 Limited with 32k. Have an HD ESP w/TWW that expires 9/2020. Had a front flat this past weekend. Against my normal habit, I towed it to a local dealer because my indy was out of town. Stopped by dealer this morning to follow-up on work, give other instructions and check to see if tire would be covered under TWW. I will also add that I noticed a nail in the rear. So, I wanted to find out if both would be covered under TWW. Service advisor checks tread depth and both are within range (3/32") per the ESP guidelines. I am also running OEM HD Dunlops on front and rear.
Service advisor calls HD with info and to get approval. They are sending an inspector tomorrow to look at my bike and either approve or deny the claim. Service advisor said he has heard stories from other dealers where inspectors, upon looking at other bikes, have found some to be "modified" in such a way that HD not only didn't approve the warranty work but also voided their remaining ESP coverage. Granted, my bike is not visibly "modified" other than a different header and Rinehart slip ons. Only engine mod is tune and cams. However, that should have no impact on tires and wheels. Now, to what extent HD noticed other bikes being modified in such a way that HD would void their warranty, I don't know. But I will be one upset HD owner if I experience the same. Other than the recalls, I have only submitted one warranty claim, which was for the original rear tire with a nail in the sidewall.
My background: 2014 Limited with 32k. Have an HD ESP w/TWW that expires 9/2020. Had a front flat this past weekend. Against my normal habit, I towed it to a local dealer because my indy was out of town. Stopped by dealer this morning to follow-up on work, give other instructions and check to see if tire would be covered under TWW. I will also add that I noticed a nail in the rear. So, I wanted to find out if both would be covered under TWW. Service advisor checks tread depth and both are within range (3/32") per the ESP guidelines. I am also running OEM HD Dunlops on front and rear.
Service advisor calls HD with info and to get approval. They are sending an inspector tomorrow to look at my bike and either approve or deny the claim. Service advisor said he has heard stories from other dealers where inspectors, upon looking at other bikes, have found some to be "modified" in such a way that HD not only didn't approve the warranty work but also voided their remaining ESP coverage. Granted, my bike is not visibly "modified" other than a different header and Rinehart slip ons. Only engine mod is tune and cams. However, that should have no impact on tires and wheels. Now, to what extent HD noticed other bikes being modified in such a way that HD would void their warranty, I don't know. But I will be one upset HD owner if I experience the same. Other than the recalls, I have only submitted one warranty claim, which was for the original rear tire with a nail in the sidewall.
Edit; So you got new tires. That's a good thing.
Last edited by lionsm13; Mar 14, 2018 at 12:35 PM. Reason: Edited to add.
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Road Warrior
Joined: Oct 2010
Posts: 1,862
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From: Republic of Texas
Cruiser
Joined: Mar 2014
Posts: 110
Likes: 28
From: South Carolina
Does anyone have a link to what is actually covered under the HD Extended Service Plan? All my info says is look at the contract which I don't think has every part listed??
So he dealer has to call...blah blah. What I am looking at is lower cylinder seals weeping. Is there a list or just what ever the warranty guys feel like approving?
So he dealer has to call...blah blah. What I am looking at is lower cylinder seals weeping. Is there a list or just what ever the warranty guys feel like approving?
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Road Warrior
Joined: Oct 2010
Posts: 1,862
Likes: 127
From: Republic of Texas
This is the only link that I found....
https://www.harley-davidson.com/us/e...d-service.html
The back of my ESP contract is chock full of fine print and details. I have not found that kind of info online anywhere.
https://www.harley-davidson.com/us/e...d-service.html
The back of my ESP contract is chock full of fine print and details. I have not found that kind of info online anywhere.
Tourer
Joined: Oct 2017
Posts: 273
Likes: 50
From: Stow, Ohio
Does anyone have a link to what is actually covered under the HD Extended Service Plan? All my info says is look at the contract which I don't think has every part listed??
So he dealer has to call...blah blah. What I am looking at is lower cylinder seals weeping. Is there a list or just what ever the warranty guys feel like approving?
So he dealer has to call...blah blah. What I am looking at is lower cylinder seals weeping. Is there a list or just what ever the warranty guys feel like approving?