Crying a River
#11
01-14-2019, 02:44 PM
Club Member
I bought my new 2018 FLFBS from Lone Wolf out of Spokane Wa. on Dec 1st 2018. They were FANTASTIC to buy from!!!!! On Dec. 17th I noticed a gas leak dripping between the back tire and the belt guard while it idled. I called the dealership that I bought my 2018 FLFBS from to figure out what to do. They told me the new FB has had some fuel pump regulator valve issues. They then told me they have experience with this issue and to have my local dealership call them to consult. My local dealership picked-up the FB on Dec 18th to fix my issue. When I spoke to the service manager of my local HD I made it very clear that Lone Wolf would very much like to be a part of this problem. The service manager of my local HD took down all the info and she said they would take care of this problem. The tech cleaned out the overflow valve and called it good. I got the bike back on Dec 27th, and then had to have them pick the bike up again on Dec 28th because it still leaked. Between the holidays and mother HD returning my local tech's request for guidance I now have to wait 2 more weeks for a fuel pump to be ordered, received, and installed. Oh yeah, and my purchase HD dealership has never been called to be consulted. I haven't even made my first monthly payment and HD has had the bike twice as many days as I have.
FRUSTRATED AS HELL!!!!!
FRUSTRATED AS HELL!!!!!
#12
01-14-2019, 03:34 PM
#13
01-15-2019, 08:00 AM
Seasoned HDF Member
Join Date: Oct 2013
Location: On the Big Blue marble
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#14
01-16-2019, 05:03 AM
Road Master
#18
01-28-2019, 06:51 PM
Cruiser
Had to ASK for them to refund my money for the stuff.Dealerships, despite the franchise-looking appearance, are independent businesses. Some are really good. Some, not so much.
#19
01-29-2019, 05:57 AM
Road Master
There is no way I would have left my new bike in the shop that long waiting for add on parts. I would have taken it, and had them call me when the parts came in. You can't blame that on the bike or the dealership, you could have picked it up whenever you wanted (unless I am missing something).
#20
01-29-2019, 09:38 AM
Cruiser
There is no way I would have left my new bike in the shop that long waiting for add on parts. I would have taken it, and had them call me when the parts came in. You can't blame that on the bike or the dealership, you could have picked it up whenever you wanted (unless I am missing something).
No. It definitely was on them! I'm not angry with them. I simply wont go back, except possibly for FREE warranty service!
There is another MUCH FRIENDLIER and customer oriented dealership a little farther away. I'll go there for parts and work I can't handle myself. I already have.