Crying a River
Club Member
Joined: Dec 2014
Posts: 10,734
Likes: 3,755
From: SWFL
I bought my new 2018 FLFBS from Lone Wolf out of Spokane Wa. on Dec 1st 2018. They were FANTASTIC to buy from!!!!! On Dec. 17th I noticed a gas leak dripping between the back tire and the belt guard while it idled. I called the dealership that I bought my 2018 FLFBS from to figure out what to do. They told me the new FB has had some fuel pump regulator valve issues. They then told me they have experience with this issue and to have my local dealership call them to consult. My local dealership picked-up the FB on Dec 18th to fix my issue. When I spoke to the service manager of my local HD I made it very clear that Lone Wolf would very much like to be a part of this problem. The service manager of my local HD took down all the info and she said they would take care of this problem. The tech cleaned out the overflow valve and called it good. I got the bike back on Dec 27th, and then had to have them pick the bike up again on Dec 28th because it still leaked. Between the holidays and mother HD returning my local tech's request for guidance I now have to wait 2 more weeks for a fuel pump to be ordered, received, and installed. Oh yeah, and my purchase HD dealership has never been called to be consulted. I haven't even made my first monthly payment and HD has had the bike twice as many days as I have.
FRUSTRATED AS HELL!!!!!
FRUSTRATED AS HELL!!!!!
Thread Starter
|
6th Gear
Joined: Sep 2018
Posts: 14
Likes: 2
From: Washington
Cruiser
Joined: Jan 2019
Posts: 157
Likes: 57
From: MD. USA
Had to ASK for them to refund my money for the stuff.Dealerships, despite the franchise-looking appearance, are independent businesses. Some are really good. Some, not so much.
HD Forum Stories
The Best of Harley-Davidson for Lifelong Riders
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Verdad Gallardo
8 Best Harley-Davidson Motorcycles Ever
Pouria Savadkouei
10 Worst Harley-Davidson Motorcycles Ever
Pouria Savadkouei
Killer Custom's Jail Break Is The Breakout That Refused to Blend In
Verdad Gallardo
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Verdad Gallardo
Harley-Davidson Reveals Super Cool Cafe Racer Concept
Verdad Gallardo
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Verdad Gallardo
10 Motorcycles You Should Never Buy
Joe Kucinski
10 Things Harley-Davidson Needs to Fix in 2026
Verdad Gallardo
Road Master
Joined: Nov 2011
Posts: 762
Likes: 264
From: Timnath, CO.
There is no way I would have left my new bike in the shop that long waiting for add on parts. I would have taken it, and had them call me when the parts came in. You can't blame that on the bike or the dealership, you could have picked it up whenever you wanted (unless I am missing something).
Cruiser
Joined: Jan 2019
Posts: 157
Likes: 57
From: MD. USA
There is no way I would have left my new bike in the shop that long waiting for add on parts. I would have taken it, and had them call me when the parts came in. You can't blame that on the bike or the dealership, you could have picked it up whenever you wanted (unless I am missing something).
No. It definitely was on them! I'm not angry with them. I simply wont go back, except possibly for FREE warranty service!
There is another MUCH FRIENDLIER and customer oriented dealership a little farther away. I'll go there for parts and work I can't handle myself. I already have.