then post in the correct spot

 

Cape Fear HD in Fayetteville, NC:
Their Sales and Parts departments: Good. They do what they're supposed to. They over priced, but that's cool, it makes me feel better when I go elsewhere and get a better deal.

Their Service department...STAY AWAY. They have teenagers working back there. No kidding...
Everytime I've taken my bike there it comes home with a new scratch. The latest experience was one to write home about. After parts fell off my bike upon getting it home and I cordially mentioned the next day to the manager what happened prefacing my statement with, "I'm not out to get anyone, everyone here is trying to make a living" his response was, "well, like any service department things like this happen and you just have to let us know, we'll fix it when you bring it back in...etc etc etc".
@ $65/hr and usually having to take a day off work to make it in during their hours I would hope that I get to get it done right the FIRST time.
Sometimes people forget you're PAYING for a service, but in a military town soldiers would burn $20's to stay warm in the winter if they weren't told otherwise.

 

Moved to GOOD -- Thanks Mike

 

nice to hear, but this needs to be in a different post. the one that says good on it would be a nice start.

 

moved it this morning -- thanks Mike -

 

We appreciate your frustration.The system you returned to us was tested completely and we were not able to find any of the failures you stated were happening. The only issue found was that one of the speaker wires was not plugged into the connector properly. We tested the speakers. They functioned properly.We tested the amplifier.It functioned properly.We cannot replace something that does not fail to perform. We made several attempts to work with you on this item. Hopefully you can appreciate how hard it is to diagnose symptoms over the phone. We still found no functional defects after you returned the entire system for diagnosis. Our warranty covers repair or replacement at our discretion. If the product does not fail, we cannot replace it simply because a customer asks us to do so. All of our conversations and correspondence have been that we would replace any parts that were defective. We cannot scrap an entire system if nothing is found to be defective with the unit. The only issues discovered with the system were cosmetic issues that you mentioned. That is exactly how the unit was received by us. We have photos of the product as received. The packing showed no damage and the chrome parts were not packaged to protect them from damage in shipping. We would not discard an entire sound system due to failure of one part in the system. It may have been your desire to have the entire system replaced and understandably so after your frustrating experience. We would gladly replace any part that we were able to find defective. We were working with you to rectify an problems 18 months after your purchase. That was a full 6 months beyond the one year warranty. Your frustration showed when you called our office and were very short and rude to the staff. But saying you were lied to (when you were not), does not make it easy to assist you when you were being helped months beyond your warranty. We tested all or part of your system on three different occasions, and every time the components tested as functioning properly. The shipping of parts being returned to the manufacturer is standard to be covered by the purchaser where return shipping to the customer is paid by the manufacturer. Look at most of your manufacturer warranties and you will find this to be true. We are willing to assist you in this matter even being so far out of warranty, but cannot justify replacement of parts with no found manufacturing defects.

 

So my experience with this local shop:
Chopper Zoo of Fort Lauderdale

Where do we start.....
Had work performed costing over $7000.00
Results:
Bike catching on fire, fuses popping, oil lights on, no neutral in new tranny, faulty and dangerous wiring, false documentation stating 107 ci when really it is a 98ci, improper installations and so on....

these guys are just crooks, my documents and receipts prove it!

My receipts clearly state the work that was done, come to find out from the manufacturer (Revolution) that the kit they said they installed does not fit on my bike. 88ci to a 107ci bolt on

and they are affiliated with OCC, wow.....

Everything stated here has been photo documented and many eye witnesses to all that has happened.

this is an example of the work they perform:
Lowering kit install from Chopper Zoo:
Attachment 219626

 

Holy CRAP! Ummm...lawyer?!?!?! Bike catching on fire?!?! I'd own that place. Holy cow that's the craziest. And to think I was upset everytime my dealer installed parts and in the process always scratched them up. Whew...

 

You said it!!! Lawyer for sure , today!!

 

mmmmm