Arc PSM help needed

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Mar 11, 2018 | 01:02 PM

BaggerBill103

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Joined: Dec 2011

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From: Alabama

Arc PSM help needed

I have hooked up 2 PSM's and used two different laptops and I cannot get the device software to pull up??

Mar 11, 2018 | 02:09 PM

Dsm Limited

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From: Des moines IA

Are you using the same usb cable? A bad connection there would explain it.

Mar 11, 2018 | 02:27 PM

Tailwind

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Joined: Mar 2015

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From: TEXAS

Quote:

Originally Posted by BaggerBill103

I have hooked up 2 PSM's and used two different laptops and I cannot get the device software to pull up??

I'm assuming these same laptops worked on a PSM at a previous date?

Could be one of two issues.

1). There is a known weakness in the usb cable connection on the PSM itself.

2). There are computer compatibility issues with the ARC software. Needs to be fairly current operating systems.

If u think it's the USB, Call ARC as they have a process in place for u to send it to them for repairs.

T