CB Radio // Dealer Problems

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Mar 6, 2024 | 05:37 PM

Gary_M

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Joined: Mar 2019

Posts: 24

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From: Ottawa, Ontario, Canada

CB Radio // Dealer Problems

Hey gang,

I have a 2023 Street Glide. I bought all of the pieces for a CB system, including the 76000188 module (from a parted out 2016 Ultra).

I installed everything and then called my dealer to make an appointment to flash my GTS boom box.

They made the appointment, then the service manager called back about 5 minutes later and said that the module I have won't fit my bike. I explained that it did indeed fit and plugged right in. He said "nope, that radio is for 2013 and older bikes." I said "Nope, it's for 2014 and up and, in fact, this came off a 2016 Ultra." We went back and forth and I read him several articles and posts from various forums (including this one and roadglide.org) and tech pages and he still wouldn't have it. Then he said "That's a $6000 radio and you'll void your warranty: we won't flash it."

I cancelled the appointment and said I'd get back to him with something solid.

Reading through this forum (and roadglide) I see that it's not uncommon for dealers to be way misinformed about this module and refuse to flash.

For anybody that was successful in the face of a dealer who was balking, how did you get around it?

And for anybody who knows more about this stuff than me (er, that'd be ALL of you), any idea where I could find proof (e.g. a Harley document) that this is the right module and is safe to flash a Boom! GTS radio?

Thanks for any help you can throw my way.

Cheers!

Gary

Last edited by Gary_M; Mar 6, 2024 at 05:39 PM.

Mar 6, 2024 | 06:19 PM

H20loo

Tourer

Joined: May 2017

Posts: 390

Likes: 266

From: Waterloo Ontario

I pm’d you.

Mar 6, 2024 | 06:36 PM

cobra23

Road Master

Joined: Jun 2013

Posts: 1,058

Likes: 953

From: Sarasota Florida

That's another scumbag dealer who puts customer service last

Mar 6, 2024 | 07:39 PM

Gary_M

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Joined: Mar 2019

Posts: 24

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From: Ottawa, Ontario, Canada

Edit: Entered in error

Last edited by Gary_M; Mar 6, 2024 at 07:40 PM. Reason: Entered in error

Mar 6, 2024 | 07:41 PM

Gary_M

Thread Starter

Novice

Joined: Mar 2019

Posts: 24

Likes: 4

From: Ottawa, Ontario, Canada

Quote:

Originally Posted by H20loo

I pm’d you.

Thanks! Will have a look. Cheers!

Mar 18, 2024 | 09:52 AM

blindhog72

Stage II

Joined: Mar 2024

Posts: 2

Likes: 1

From: Moultrie, GA

I'm glad I'm not the only person having issues with the 76000188 module. I've purchased 2 of them for my 2022 RGU Ltd and my system will not recognize either of them. I've had the radio flashed at my HD dealer and no luck. Called HD direct and they said it should work. What a mess!