HELP! On road, new system problems

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Jul 2, 2014 | 09:48 PM

#11

09B29

Road Captain

Joined: Apr 2009

Posts: 584

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Quote:

Originally Posted by chunngle

Now that is customer service at its finest.What other vendor out there, regardless of the products they sell, would have a replacement part sent priority to you, let alone to your next scheduled stop while on a trip?? Top notch!!

Thats exactly why I ordered My retro radio kit from them and my BT 2180 amp which should be here tomorrow

great folks at Biketronics

Thats what counts
Thank You

Thanks to all Military Past and Present for Your Service
Happy 4th of July

Last edited by 09B29; Jul 2, 2014 at 09:59 PM.

Jul 3, 2014 | 10:28 AM

#12

1HD2NV

Thread Starter

Road Captain

Joined: Oct 2008

Posts: 531

Likes: 0

From: Des Moines, Ia

Quote:

Originally Posted by Gannicus

Totally sucks! Correct me if I'm wrong but I think you were the first guy on the forum to buy the proline series? I'm curious to know how your situation turns out. Those are awesome speakers very well made and I'm having a hard time believing it's the speaker. Keep us posted please! Thanks!

I agree, didnt want to believe it either but just swapped & back to rock'n!

Sending bad one back for inspection & will probably call in a week or 2 out of curiousity....

Jul 3, 2014 | 11:55 AM

#13

Gannicus

Ultimate HDF Member

Joined: Oct 2012

Posts: 6,621

Likes: 412

From: Indianapolis IN.

Quote:

Originally Posted by 1HD2NV

I agree, didnt want to believe it either but just swapped & back to rock'n!

Sending bad one back for inspection & will probably call in a week or 2 out of curiousity....

Thanks for the feedback brother! Maybe Hat needs to tighten up on the quality control piece. . .

Jul 3, 2014 | 12:15 PM

#14

chunngle

Cruiser

Joined: Dec 2006

Posts: 186

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From: Mesa, AZ

Quote:

Originally Posted by Gannicus

Thanks for the feedback brother! Maybe Hat needs to tighten up on the quality control piece. . .

Every manufacturer has product that fails. It worked when it was tested and when it was installed. The difference is a vendor that will stand 100% behind the product they sell. Unlike many other vendors and manufacturers.

Jul 3, 2014 | 12:19 PM

#15

Gannicus

Ultimate HDF Member

Joined: Oct 2012

Posts: 6,621

Likes: 412

From: Indianapolis IN.

Quote:

Originally Posted by chunngle

Very True!! and Biketronics is one of the best I know!!

Jul 3, 2014 | 12:31 PM

#16

chunngle

Cruiser

Joined: Dec 2006

Posts: 186

Likes: 0

From: Mesa, AZ

Quote:

Originally Posted by Gannicus

Very True!! and Biketronics is one of the best I know!!

I have been a longstanding Biketronics customer since about 2006. I have had items that have failed but everyone one of them was replaced at no cost to me in a timely manner. Typically diagnosed with a phone call and shipped out prior to me shipping the failed items to minimize my down time. I wish that were the case with my motor.

Jul 3, 2014 | 08:29 PM

#17

1HD2NV

Thread Starter

Road Captain

Joined: Oct 2008

Posts: 531

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From: Des Moines, Ia

Just to be clear I am ok with having the issue, everything fails once in awhile, & reiterate my extreme happiness with how it was resolved. I can't say enough about BT & wouldn't change a thing. Had a nice ride today (Tunnel of Tree's, among other roads) with both speakers, the 1st since leaving last Saturdy, & am VERY happy with my choice! For a 2 speaker system this thing rocks!!