Traxxion Dynamics Customer Service
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Tourer
Joined: Feb 2014
Posts: 417
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From: San Antonio, Texas
Traxxion Dynamics Customer Service
Random post, but I like to share when a smaller company provides great service.
I ordered some straight rate springs from Traxxion Dynamics on 5/4/15 and hadn't received a tracking number for shipping as of yesterday morning 5/14/15. I gave them a call to see what was up and even though my payment had processed on the 4th, they haven't had any orders to ship out the springs. I was a bit annoyed but **** like this happens so I didn't give him (Dan) much grief...just asked if they can expedite the shipping a bit. He said no problem and apologized for the screw up. Easy as that.
So, that convo took place at 3pm yesterday. As of 8am today I received an email with a tracking #...and they are out for delivery! haha They're located in GA and I'm in TX. He sent them UPS next day air. That is some impressive **** if you ask me.
So again, just wanna spread the word on some badass customer service. Pumped to assemble my front end now!
I ordered some straight rate springs from Traxxion Dynamics on 5/4/15 and hadn't received a tracking number for shipping as of yesterday morning 5/14/15. I gave them a call to see what was up and even though my payment had processed on the 4th, they haven't had any orders to ship out the springs. I was a bit annoyed but **** like this happens so I didn't give him (Dan) much grief...just asked if they can expedite the shipping a bit. He said no problem and apologized for the screw up. Easy as that.
So, that convo took place at 3pm yesterday. As of 8am today I received an email with a tracking #...and they are out for delivery! haha They're located in GA and I'm in TX. He sent them UPS next day air. That is some impressive **** if you ask me.
So again, just wanna spread the word on some badass customer service. Pumped to assemble my front end now!
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