H-D Dealer Service Fail
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Seasoned HDF Member
Joined: Oct 2007
Posts: 10,946
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From: Nevada
H-D Dealer Service Fail
Took my '03 Low Rider to a dealer last Saturday to have a knocking noise checked out. The tech removed the primary cover, made an inspection and concluded the noise was coming from the top end of the motor. The dealer quoted me $1,000 to open up the motor and determine what's wrong. I'm no mechanic, but when I listened to the motor, the knocking was definitely coming from the primary. I told the dealer no thanks and rode home.
Yesterday, I took my bike to an independent shop. Within minutes after removing the primary cover, they discovered the bolt securing the compensator needed to be torqued. A handshake and $45 later, I was on my way.
I thought the HD dealer deserved some feedback on my experience, so I called the service manager. I explained how the tech misdiagnosed my problem and the $1,000 quote. He said he appreciated my call and would talk with the tech.
Yesterday, I took my bike to an independent shop. Within minutes after removing the primary cover, they discovered the bolt securing the compensator needed to be torqued. A handshake and $45 later, I was on my way.
I thought the HD dealer deserved some feedback on my experience, so I called the service manager. I explained how the tech misdiagnosed my problem and the $1,000 quote. He said he appreciated my call and would talk with the tech.
Club Member
Joined: Jan 2005
Posts: 1,633
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From: GA
And give him a pat on the back, heh. He's probably thinking, $1k quote? That's doing your job son. Don't worry about losing that one though, there's plenty of others that will fall for it.
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Seasoned HDF Member
Joined: Oct 2007
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From: Nevada
It does make you wonder.
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Seasoned HDF Member
Joined: Oct 2007
Posts: 10,946
Likes: 822
From: Nevada
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Tourer
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Seasoned HDF Member
Joined: Oct 2007
Posts: 10,946
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From: Nevada
I'd do more work myself if I had time. I travel with work. When I have free time at home, I'd much rather ride than wrench.
Elite HDF Member
Joined: Jul 2007
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From: sand mountain Alabama
I had our flrt serviced, 1,000 mile service. I noticed a knocking when i took off when it had not warmed up completely. Coming from the compensator. Then i heard it in the clutch area. Done some research. Drained the primary, 28 oz drained out. I put in 38 oz as the manual says. Knocking was gone. Completely.
i called and reported it. They said not to over fill it??
so, some of the techs are putting in 32 oz instead of tbe required 38 oz.
if you have the new compensator and occur any knocking at times I suggest checking it.
made a difference for sure
I do almost all my service myself.
i called and reported it. They said not to over fill it??
so, some of the techs are putting in 32 oz instead of tbe required 38 oz.
if you have the new compensator and occur any knocking at times I suggest checking it.
made a difference for sure
I do almost all my service myself.
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