I want to adjust my shocks (stock) but....
Outstanding HDF Member
Joined: Mar 2007
Posts: 2,167
Likes: 0
RE: I want to adjust my shocks (stock) but....
For all you guys spouting off about finding a new stealer because they would "lend" him a tool he could buy, you all need to get a grip.
The damn spanner wrench costs 10 bucks. To put things in perspective, if you went to the dealer you bought your truck from and asked them to "borrow" a tool to adjust something on your brand new truck and they told you that you had to buy one, would you pitch as much of a fit?
It amazes me the amount of entitlement some people feel because they plunk down 10 to 25k on a bike. It was your choice, your not "owed" anything for giving the Moco your business.
The damn spanner wrench costs 10 bucks. To put things in perspective, if you went to the dealer you bought your truck from and asked them to "borrow" a tool to adjust something on your brand new truck and they told you that you had to buy one, would you pitch as much of a fit?
It amazes me the amount of entitlement some people feel because they plunk down 10 to 25k on a bike. It was your choice, your not "owed" anything for giving the Moco your business.
Outstanding HDF Member
Joined: Jun 2007
Posts: 2,687
Likes: 6
From: Kalaui Kona HI
RE: I want to adjust my shocks (stock) but....
Its not we are owed anything. He asked for a simple item to adjust his shocks. He didn't want to borrow the Dyno. Its just bad business and will just bring ill will by word of mouth from this customer.
The way any company treats their customers is very important in these tough times.A small request is not the end of the world and if it was policy not to lend items for customer use then they should have done it for the customer and coached him or her on the importance of adjusting the shock to load.
The way any company treats their customers is very important in these tough times.A small request is not the end of the world and if it was policy not to lend items for customer use then they should have done it for the customer and coached him or her on the importance of adjusting the shock to load.
Intermediate
Joined: Mar 2008
Posts: 26
Likes: 0
From:
RE: I want to adjust my shocks (stock) but....
Just use a rachet strap between your wheel and rear fender, and tighten the back end. Then use your man grip on the adjuster part of the shock and turn it clockwise to increase the shock preload. Make sure both shocks are on the same adjustment. Or just buy the tool, lol.
Road Warrior
Joined: May 2007
Posts: 1,586
Likes: 1
From: Clinton, Ohio
RE: I want to adjust my shocks (stock) but....
Easy now guys. I think the question to ask is, was 2007FXDB at the dealership with the bike, or did he ask to borrow it and take it home? If he was at the dealer with his bike, the service guys would probably have come out and done it for him. If he was asking to take it home, then I would tend to agree with them. 100's of customers go through the dealer every day/week, so they can't be lending out tools.
Outstanding HDF Member
Joined: Jun 2005
Posts: 3,238
Likes: 0
From: Desmoines, Iowa
RE: I want to adjust my shocks (stock) but....
they are good to have around. if you do two up rideing or load it up for a trip.
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Advanced
Joined: Nov 2007
Posts: 95
Likes: 0
From: Pensacola, FL
RE: I want to adjust my shocks (stock) but....
I don't know how it is at that shop, but my brother, and several of my friends are automotive techs.
As far as the using "the shop's tool", it's probably non-existant... the shop probably doesn't own one, except for the ones that are still in the packages to be sold.
Most mechanics have to buy All their own tools with their own money, with the shop only providing large ticket items like lifts, lathes, etc.
Furthermore, if a tool is lost or stolen, the shop is not responsible... the mechanic is s.o.l.
So, for the service desk guy to say, "sure, let me get one for ya." then to walk in the back and tell one of the techs "hey, i'm loaning one of your tools to a customer." would make him a real ***.
I would never go to the shop that I use and ask to use one of their tools, but I do sometimes stop in and ask if they can spare a few minutes to do something on the bike.
Not trying to offend anyone, just trying to share another perspective of the situation.
As far as the using "the shop's tool", it's probably non-existant... the shop probably doesn't own one, except for the ones that are still in the packages to be sold.
Most mechanics have to buy All their own tools with their own money, with the shop only providing large ticket items like lifts, lathes, etc.
Furthermore, if a tool is lost or stolen, the shop is not responsible... the mechanic is s.o.l.
So, for the service desk guy to say, "sure, let me get one for ya." then to walk in the back and tell one of the techs "hey, i'm loaning one of your tools to a customer." would make him a real ***.
I would never go to the shop that I use and ask to use one of their tools, but I do sometimes stop in and ask if they can spare a few minutes to do something on the bike.
Not trying to offend anyone, just trying to share another perspective of the situation.
Advanced
Joined: Mar 2008
Posts: 56
Likes: 0
From: Eastern Iowa
RE: I want to adjust my shocks (stock) but....
At the shop where I go, I asked a tech in the service area to adjust my shocks and he did. Then he gave me a tool. He says they always get new toolswith new sets of shocks.
You need to find a new dealer.
You need to find a new dealer.