Bad business
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Road Warrior
Joined: Dec 2009
Posts: 1,312
Likes: 28
From: Allyn, WA
Bad business
Never do business with this company http://decalsite.com/shop/index.php?main_page=login.
I placed an order with them on Friday. I checked my order status on Tues. and it said "pending" so I emailed them to find out why, and what was going on. By Wed morning I still hadn't heard from them so I called the contact number. The gal I talked to couldn't tell me what was going on, and that the order should have shipped that morning. She told me the man I needed to talk to was at lunch, took my name and number and told me he'd call within the hour. Never did. Last night at 10pm I emailed them again saying that this was the third time I had try to contact them with no response. Well, this morning I get an email saying that my order was canceled.
So I called them again and was told that my order was canceled because I questioned them too many times. I asked if there was a manager I could talk to, and he said "Not right now." When I asked them if they had enough business that they can turn people away, he told me "We have lots of other websites, and lots of back-orders."
I had ordered a Chrome outline Harley Davidson tank decal that was going to go on my bike. Unfortunately they were the only ones I found that make it.
So, for all my Harley friends, avoid this company and let's show them what happens when business forget customer service.
I placed an order with them on Friday. I checked my order status on Tues. and it said "pending" so I emailed them to find out why, and what was going on. By Wed morning I still hadn't heard from them so I called the contact number. The gal I talked to couldn't tell me what was going on, and that the order should have shipped that morning. She told me the man I needed to talk to was at lunch, took my name and number and told me he'd call within the hour. Never did. Last night at 10pm I emailed them again saying that this was the third time I had try to contact them with no response. Well, this morning I get an email saying that my order was canceled.
So I called them again and was told that my order was canceled because I questioned them too many times. I asked if there was a manager I could talk to, and he said "Not right now." When I asked them if they had enough business that they can turn people away, he told me "We have lots of other websites, and lots of back-orders."
I had ordered a Chrome outline Harley Davidson tank decal that was going to go on my bike. Unfortunately they were the only ones I found that make it.
So, for all my Harley friends, avoid this company and let's show them what happens when business forget customer service.
Seasoned HDF Member
Joined: Jul 2008
Posts: 9,281
Likes: 1,139
From: southeast PA
Just maybe if they had answered your first inquiry you wouldn't have had to ask so many questions. The height of really bad customer service is when they blame you for trying to do business. Unbelievable.
Intermediate
Joined: Mar 2010
Posts: 39
Likes: 0
From: NW Ohio
Its tough running a business......but that is no way to treat customers!!! I have had experiences like that that made me wonder how some idiots can make it in the business world!! Good Luck finding an alternative and thanks for warning us about them!
Tourer
Joined: May 2010
Posts: 428
Likes: 4
From: Santa Ynez, Ca
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Intermediate
Joined: Aug 2008
Posts: 42
Likes: 0
From: central texas
Wow, that's interesting. It's a different approach to customer service. Their business must be doing good if they don't need you that bad...
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Thread Starter
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Road Warrior
Joined: Dec 2009
Posts: 1,312
Likes: 28
From: Allyn, WA
Funny thing is that someone joined HDForums and posted my personal information from the second email I sent them including my email address, IP address, server address and full name. It was their first and only post and once I reported it, it was removed.
Banned
Joined: Mar 2009
Posts: 2,717
Likes: 1
From: Connecticut / Amsterdam
I have to ask what does ( OP ) mean ?