Don't Buy From Phatperformanceparts.com
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Joined: Jul 2012
Posts: 61
Likes: 0
From: In a house
Don't Buy From Phatperformanceparts.com
Plain and simple, ordered a lepara seat from them it took 3 weeks to arrive put it on and it fits poorly the upper foam pushes into your upper tailbone and the vinyl is a inch above the padding in the middle of the seat.
Dealt with Anthony in emails and man what a smug, down talking to little **** he is. They wont take the seat back and the only option's is to send it to Lepara for a replacement which I don't want to do because I bought another one and had it overnighted because of a trip I was taking and they took 3 weeks to deliver, or to loose a 15% restocking fee $15 fee for original shipping and the cost of return shipping which is $25 all that equals a 34% loss because they don't stand behind the products they sell and their website lists nothing of all these fees or policy's that he made up.
The kid even went so far as to say that if a item takes 2-3 weeks to deliver than it is a "custom order" and they wont talk to me about anything and I have to deal with the manufacturer, even though it lists nothing of this on their site.
Just a ton of emails that I will be happy to list showing what kind of service and attitude this company has after they have your money.
Here is a snipit from a email Anthony sent me,
"
Clearly something that takes 2-3 weeks is not something that is regularly stocked.
Thank You,
Phat Performance Parts
"
Dealt with Anthony in emails and man what a smug, down talking to little **** he is. They wont take the seat back and the only option's is to send it to Lepara for a replacement which I don't want to do because I bought another one and had it overnighted because of a trip I was taking and they took 3 weeks to deliver, or to loose a 15% restocking fee $15 fee for original shipping and the cost of return shipping which is $25 all that equals a 34% loss because they don't stand behind the products they sell and their website lists nothing of all these fees or policy's that he made up.
The kid even went so far as to say that if a item takes 2-3 weeks to deliver than it is a "custom order" and they wont talk to me about anything and I have to deal with the manufacturer, even though it lists nothing of this on their site.
Just a ton of emails that I will be happy to list showing what kind of service and attitude this company has after they have your money.
Here is a snipit from a email Anthony sent me,
"
Clearly something that takes 2-3 weeks is not something that is regularly stocked.
Thank You,
Phat Performance Parts
"
Last edited by UltraNutZ; Sep 6, 2013 at 06:32 PM.
Road Captain
Joined: Mar 2009
Posts: 689
Likes: 6
From: Glen Rose TX
I couldn't find their "Policy" which they proudly claim on thier ABOUT US page as being easily located
PhatPerformanceParts.com was one of the originators of Free Shipping on orders over $99. We started free shipping all the way back in 2003. We were also one of the first to actually stock popular selling items which speeds up shipping times. Our Policy disclaimer is located clearly on the bottom of our site to help you know what the rules are.
There is a PRIVACY POLICY where they promise whatever but the link the claim above is not there.
PhatPerformanceParts.com was one of the originators of Free Shipping on orders over $99. We started free shipping all the way back in 2003. We were also one of the first to actually stock popular selling items which speeds up shipping times. Our Policy disclaimer is located clearly on the bottom of our site to help you know what the rules are.
There is a PRIVACY POLICY where they promise whatever but the link the claim above is not there.
Hmmm, opposite of the experience I have had with them. Gee, Goes to show the biggest problem in dealing with people is just that people (either side can claim this statement). Now if we can only get our computers to do the ordering of the krap we need in life from a vendor's computer we would eliminate all the problems people cause. LOL!
Hopefully my wise **** comments have helped to put a smile on an otherwise unhappy experience.
I hope you can eventually get it resolved to your satisfaction. A smart vendor would simply take the return back ie. Summit Racing.
Bob
Hopefully my wise **** comments have helped to put a smile on an otherwise unhappy experience.
I hope you can eventually get it resolved to your satisfaction. A smart vendor would simply take the return back ie. Summit Racing.
Bob
Road Captain
Joined: Feb 2006
Posts: 604
Likes: 64
From:
OK “Vonivo” you know the routine. Contact your credit card Co. Take pictures of the bad seat and send them along with ALL documents and e-mails from your order to “Lepara”.
Now you know to do your homework when ordering from ANYONE.
Now you know to do your homework when ordering from ANYONE.
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I always order from Dennis Kirk when I can, they are sometimes priced slightly higher (they will do a $1 better price match but it takes a day or two) but their service is the hands down best I have dealt with.
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Stellar HDF Member
Joined: Apr 2010
Posts: 3,430
Likes: 239
From: northeast
opposite my experience with them also, 2 orders in 2 years and both with no issues
ALSO
i found this on the help page
http://www.phatperformanceparts.com/terms.asp
look underretunr policy on parts 6th bullet point down, i believe that covers this issue
ALSO
i found this on the help page
http://www.phatperformanceparts.com/terms.asp
look underretunr policy on parts 6th bullet point down, i believe that covers this issue
Road Warrior
Joined: Oct 2011
Posts: 1,416
Likes: 1
From: North Jersey
Why didn't you order it directly from LePera? They made me a custom seat at a great price.
A lot of mail order companies are loosing their grip with customer service. They put a wise guy in that position and regardless of the company policy you are going to have problems.
A lot of mail order companies are loosing their grip with customer service. They put a wise guy in that position and regardless of the company policy you are going to have problems.