I am on my 3rd V&H Pro Pipe on 3 different bikes. I currently have a 14 Street Bob with a black Pro-Pipe. Apparently the screws loosened up on the end cap and the baffle and end cap blew out on the freeway. I went back to look for it, but couldn't find it.


I call V&H customer service to get the part number because ALL of the end caps for sale anywhere on the internet are the older style and are not compatible. The guy in customer service tells me they don't carry it and will have to be special made and shipped from Indiana. I placed the order and patiently wait 2 weeks...the period he said it would take. I call back to follow up and the guy looks my order up and said I had the completely wrong one on order...it was the stainless hi output, not black. So I canceled the order and thought I'd try to find it elsewhere.


I go to an authorized V&H dealer, Josh's Boars Nest in Oceanside, CA and figure they would have better luck. They had the baffle in stock, but not the end cap. So I place the order with them. Two more weeks later, still no end cap. They call to follow up and have trouble with being considered a dealer. So they square away the paperwork and place my order (again).


Two more weeks later (now 6 weeks), they follow up and my order still isn't shipped. They now say this is a special order end cap and needs to be made and will take...guess how long...2 MORE WEEKS! ARGGHHH!!!


So I am running around with basically open exhaust and hoping I don't get a ticket. My neighbors and brothers I ride with all hate me. No one believes I even ordered it at this point. I have to ride with ear plugs. It is stupid.


So lesson learned...NEVER buy V&H again. After spending thousands of dollars on their products, I am done. I am not one to complain and post something online like this, but this is terrible customer service. I'm highly considering dumping this pipe all together and going with a different brand. These should have been designed not to lose the end cap anyway. I hear this is a common problem and it is like $225 for replacements if you can ever get them. I'm not sure why V&H couldn't just pull this off a system that was already made and take care of their customers. I hope they read this.

 

You are just one of many my friend. Unfortunately this has become typical of V&H as of late. I am a dealer with them and will tell you I have never been quoted 2 weeks for them to make and ship me replacement parts; the standard I get is 6-8 weeks. I am currently still waiting on a baffle I ordered from them on 05/19/16. I would never put anything V&H on my bike and do not recommend them to my customers for these exact reasons. I am sorry you are going through this though. I can guarantee you will be happy by changing your pipe to a black Fat Cat from D&D!

 

Thanks for the words. Do you know if the D&D will clear Leather Pro T-Sport bags? Am also considering the TBR stainless/carbon fiber 2-1.