Not sure who takes care of this issue, I did send one email to the contact us link already, but problem is I subscribed to many topics and I'm not getting the " instant email notification " as my account is setup for. Can someone fix this?

 

Not Resolved.

 

Ok I just got off a chat session with my isp provider and got no where even though I know the problem is on there end and the guy basicly said the guy that handles the out going emails from here has to contact the email admin from there end , is this possible for us to once and for all get this issue resolved properly so we don't have to continue putting bandaids on the issue???

I copied the chat session
GoToAssist:
Your representative has arrived.
Ali #7639 (12:09:41):
Hi. Thank you for choosing Shaw Online Chat Support. You have reached Ali. Can we get your account# or address please?
Lynn (12:11:27):
I don't have acct handy but address is 453 franklin st sault ste marie ont p6c4b1
Ali #7639 (12:11:38):
Thank you. Please wait while we pull up your account.
Ali #7639 (12:12:40):
Do you receive any type of bounceback message?
Ali #7639 (12:13:36):
or do they report any type of bounceback message?
Lynn (12:13:41):
no I get nothing and I created a new hotmail email acct and emailed to it and I get email notifications to it ok
Ali #7639 (12:13:53):
What is the email address they send from?
Lynn (12:14:09):
hdforums.com
Ali #7639 (12:14:27):
Do you know if other users have reported the same issue??
Lynn (12:15:33):
yes and we are finding it is the provider blocking the emails from that site because it has so many coming out of it and the provider thinks its spam
Ali #7639 (12:16:32):
Ok
Lynn (12:17:26):
The emails I get are for topics I'm subscribed to and when someone posts to that topic I 'm suppose to get an email notification
Ali #7639 (12:17:57):
Did you try making another shaw email address?
Ali #7639 (12:18:01):
and seeing if it goes there?
Lynn (12:18:04):
yes
Lynn (12:18:58):
I have 3 and tried changing them on the there site and got no notification that I changed them and to click the link to verify the change .
Lynn (12:19:22):
I tried the same thing with the hotmail acct I created and it worked fine
Lynn (12:21:24):
oct 16 was the last one I got
Ali #7639 (12:21:26):
Ok
Lynn (12:21:41):
Harley Davidson Forums [webmaster@hdforums.com] is at the top of that email
Ali #7639 (12:22:57):
Please bring the issue to the site operator's attention and have their administration team contact us with delivery details / NDR messages.
Ali #7639 (12:23:11):
their mail admin will contact our mail admin and we can work this out
Lynn (12:23:45):
you can't just unblock there emails???
Ali #7639 (12:23:51):
it's not that simple
Ali #7639 (12:23:59):
If there is an issue with how they are sending the emails
Ali #7639 (12:24:08):
it needs to be worked out with the people in charge of the site
Ali #7639 (12:24:13):
not individual users
Lynn (12:24:15):
I dont have time to contact there admin to get them to hold hands with your admin
Ali #7639 (12:24:27):
It's a matter of sending an email
Ali #7639 (12:24:34):
like you are chatting with us here
Ali #7639 (12:24:41):
it would take less time to send an email to them
Lynn (12:25:19):
how bout you escalate this issue to a higher level so you don't loose another customer
Ali #7639 (12:25:22):
We process billions of messages per day. We need details on the environment sending to us to narrow down any investigation, if it is even our issue to investigate. Along with knowledge of the mail environment, we need to know precisely what kind of error message they are encountering (if any) and any additional detail that is pertinent to the issue.
Ali #7639 (12:25:43):
Just a simple it's not working is not sufficient data.
Lynn (12:26:34):
ok I installed windows live mail which allows incoming mail from hotmail account and it works fine
Lynn (12:27:29):
on shaws webmail I don't get any emails from Harley Davidson Forums [webmaster@hdforums.com site so its definately being blocked at the webmail site for shaw
Lynn (12:28:55):
Obviously you can't fix it from your cube so I strongly suggest you escalate this issue
Ali #7639 (12:29:07):
I think we've established that, we need them to contact us to work with them to resolve the issue
Ali #7639 (12:29:16):
There's a process in place that needs to be followed
Lynn (12:30:13):
can you please pass this onto your supervisor and have him contact me and yes I am " requesting a supervisor "
Ali #7639 (12:33:24):
The supervisor won't be able to do anything different to resolve this issue.
Ali #7639 (12:33:41):
We need to follow the proper procedure to resolve the issue with the website.
Lynn (12:34:06):
well get your people to call my people resolves nothing
Ali #7639 (12:34:45):
It does, there are IT people on both sides that need to look in to the issue if there is an issue with the email sending.
Lynn (12:34:50):
have your supervisor call me ,this has to goto a higher teir
Ali #7639 (12:36:13):
Please email webmaster@hdforums.com and ask them to contact us if they are having issues emailing Shaw, we need more information to troubleshoot this issue, Along with knowledge of the mail environment, we need to know precisely what kind of error message they are encountering (if any) and any additional detail that is pertinent to the issue.
Lynn (12:37:29):
they have 1000's of emails going out from there site every day do you actually think there going to take the time to call shaw to get them to let there emails go through
Lynn (12:38:05):
are you refusing to escalate this to your supervisor or to a higher teir???
Lynn (12:38:38):
its shaws server blocking all emails from Harley Davidson Forums [webmaster@hdforums.com]
Ali #7639 (12:38:59):
Because you are not following the proper procedure, that we have in place to deal with this issue. If a website has issues sending emails to us than they need to contact us.
Ali #7639 (12:39:35):
This is not the first time an issue like this has occured, all of them have been resolved by the Mail Admins of the sender contacting our mail admins to resolve the issue.
Ali #7639 (12:41:56):
Basically we need information that you don't have to resolve the issue, only the mail admins of the website will have that. That's why we have mail admins to resolve issues like this, that's their job. If they can't send email they need to contact us and let us know what they are seeing.
Lynn (12:43:32):
ok I will forward this waste of time chat session to them
Ali #7639 (12:43:39):
Please contact us again if we can be of further assistance.
GoToAssist (12:43:50):
Ali #7639 has left the session.
GoToAssist (12:43:51):
Your session has ended. Thank you for contacting us.
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Ridemyevo,
Who's your Email server??
I doubt your problems are with the forum, I get all my notifacations
promptly. If your using a free email like hotmail, they have
restrictions that may be interfering. If all your settings are right, you
should have no trouble.

 

I actually just got off the phone with a shaw tech after a second tech disconnected me from chat. I explained the situation and after putting me on hold 10 minutes he said there is a problem with my ip and they will get it fixed with in 24 hours. So we will see.
Thanks