Dealer Loyalty
Road Warrior
Joined: Feb 2007
Posts: 1,427
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From:
RE: Dealer Loyalty
ORIGINAL: NYNickET
.......I am loyal to my family & dear friends and my wallet. If I can keep my wallet a little fuller and still get the parts I need my dealer can screw over the guy that walks in the door after me.
.......I am loyal to my family & dear friends and my wallet. If I can keep my wallet a little fuller and still get the parts I need my dealer can screw over the guy that walks in the door after me.
Extreme HDF Member
Joined: Aug 2006
Posts: 10,869
Likes: 0
From: NOMAD Milton FL Now Originaly From San Rafael CA
RE: Dealer Loyalty
Bought my 06Dyna Wide Glide at Pensacola HD There Was NO Negoation on bike here it is if you want it there was a 10% to HOG members that quit just after $ payed for bike
went in with trany noise 6sp 5 th rattle they can not hear it just drive it its under warranty mis. other things had a rearflat took wheel in $85.00 put it back on rode 25mi from home rear blow out with wife could not get a tow through them from hog left wife with bike hitched a ride got truck & trailer came home
went to harbor freight bought bike tire changer found they pinched the tube took it all in they gave me credit onall but new tube no cach back
Take bike back in 6800mi now the trany noise is louder service writer goes to get service manager and he said from behind the door I DON"T WANT TO TALK TO THAT WHINNEYPAIN IN THE A&& you listen to it After that writer went in and said it is loud
i took bike home cause i could not find a ride come back they found inner primary berring bad
They did handel bar recall they were breaking new bars chrome is not blueish it looks goldish
I only go there when i have to
Whell back in late 60s i worked on dealers spoets car in San Rafael CA when he was stationed at Hamelton Field his daughter lived 2 blocks from me befor i moved here
went in with trany noise 6sp 5 th rattle they can not hear it just drive it its under warranty mis. other things had a rearflat took wheel in $85.00 put it back on rode 25mi from home rear blow out with wife could not get a tow through them from hog left wife with bike hitched a ride got truck & trailer came home
went to harbor freight bought bike tire changer found they pinched the tube took it all in they gave me credit onall but new tube no cach back
Take bike back in 6800mi now the trany noise is louder service writer goes to get service manager and he said from behind the door I DON"T WANT TO TALK TO THAT WHINNEYPAIN IN THE A&& you listen to it After that writer went in and said it is loud
i took bike home cause i could not find a ride come back they found inner primary berring bad
They did handel bar recall they were breaking new bars chrome is not blueish it looks goldish
I only go there when i have to
Whell back in late 60s i worked on dealers spoets car in San Rafael CA when he was stationed at Hamelton Field his daughter lived 2 blocks from me befor i moved here
Cruiser
Joined: Jul 2006
Posts: 129
Likes: 0
From: Central Ohio
RE: Dealer Loyalty
I had been pretty loyal to "America's oldest Harley dealer" until it was sold a few years ago to the current owners, then everything changed. All thepeople who worked there, except for some of the wrenches, were forced out;I mean longtime employees.Then, they had a succession of service managers, including some dude from an auto dealership who knew nothing about bikes. Service prices have steadilyincreased, of course. The sales manager has an attitude. I used to hang around, especially on Saturday mornings before I went riding. I stopped because it stopped being a fun place.
The dealer east of town that they have a relationship with is equally bad. That place offered me $11,500 for my bike intrade, then after I left the salesman called my cell and offered me a whopping $11,650. I went to the dealer northwest of town and got an offer of$12,300, which of course I took.This dealer is not bad, family-owned business, but it must be the only dealer in the country that doesn't give you a free t-shirt when you buy a new bike. Plus, they have no dyno.
The fourth area dealer, another family-owned place,is located southeast of town and is not bad.
For engine/trannyperformance work and dyno tuning using a SERT, I travel 50 minutes west to a fifth dealer, Mid-Ohio HD.
Loyalty? I am not against a business making a fair profit, but first I am loyal to my bank account. I am lucky, though, in that I have reasonable choices. I know some people are stuck with only one dealer, with the next closest being maybe hours away.
The dealer east of town that they have a relationship with is equally bad. That place offered me $11,500 for my bike intrade, then after I left the salesman called my cell and offered me a whopping $11,650. I went to the dealer northwest of town and got an offer of$12,300, which of course I took.This dealer is not bad, family-owned business, but it must be the only dealer in the country that doesn't give you a free t-shirt when you buy a new bike. Plus, they have no dyno.
The fourth area dealer, another family-owned place,is located southeast of town and is not bad.
For engine/trannyperformance work and dyno tuning using a SERT, I travel 50 minutes west to a fifth dealer, Mid-Ohio HD.
Loyalty? I am not against a business making a fair profit, but first I am loyal to my bank account. I am lucky, though, in that I have reasonable choices. I know some people are stuck with only one dealer, with the next closest being maybe hours away.
Tourer
Joined: Feb 2007
Posts: 307
Likes: 1
From: Right of Center
RE: Dealer Loyalty
I would be loyal to the dealer I bought my bike from if they would lower their ridiculus prices!
My loyalty to my local dealer is to keep as much in my pocket as I can, so when it comes time to replace what I really want at the dealereship (a new bike), I will be able to do so.
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Thread Starter
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Grand HDF Member
Joined: May 2006
Posts: 4,368
Likes: 3,698
From: SE NC
RE: Dealer Loyalty
Well my dealer just earned some kudo's. I went in their because I forgot to get a xmission side cover gasket to change the clutch cable and some trannie oil (I'm puttin' on some mini-apes). I had already paid with my debit and I remembered that I needed some grip glue to put the left grip back on. I didnt want to debit again and all I had was 2.50 in my pocket (yea I'm a PUB!) So he rang it up, and wouldn't ya know, I needed 4.19. Well he says how much do ya have, and I dug in my pocket and showed him, and he magicaly "discounted" it and off I went. it was just a little thing, but sometimes the little thingsmake a big difference.
Oh, and what a PITA those throttle/idle cable ties under the gas tank are to get out of the frame, I broke one, but it doesnt affect anything, so, oh well.
Oh, and what a PITA those throttle/idle cable ties under the gas tank are to get out of the frame, I broke one, but it doesnt affect anything, so, oh well.
Banned
Joined: Sep 2005
Posts: 4,341
Likes: 0
From: Dover, Oh
RE: Dealer Loyalty
I try to be loyal to one dealer. The problem I have is that the dealer does not want to be loyal to me. I have 4 dealerships i can be at in a short time and 3 of them are so big they do not give a crap (LVHD) and the one in Kingman is far enough away that no one will go anywhere else. When I was blowing fuses the first thing out of his mouth was what did YOU do. Well my brother in laws SG which is 100% bone stock blows the same fuse.
When I needed my throttle cables adjusted properly... I told him if he has a tech that has a spare 2 minutes to do it Ill give him some money... (at least 10 bucks) more then generous in my opinion. He said....... My techs are busy..... no time for that.
I have my HD and my Bro in laws HD not to mention a couple dirt bikes and a RHino. I buy stiff allt he time. and NEVER get a good response from them. I really also try to buy locally in my parts department which for every $500 bucks I spend I get a 10% refund. My parts guys know my name, know what bikes I have, know what I do for a living. I could not ask for anything more. It makes you fel welcomed. ALthough they are more expensive then some online stores... I still like the guys and their integrity which his rare these days.
When I needed my throttle cables adjusted properly... I told him if he has a tech that has a spare 2 minutes to do it Ill give him some money... (at least 10 bucks) more then generous in my opinion. He said....... My techs are busy..... no time for that.
I have my HD and my Bro in laws HD not to mention a couple dirt bikes and a RHino. I buy stiff allt he time. and NEVER get a good response from them. I really also try to buy locally in my parts department which for every $500 bucks I spend I get a 10% refund. My parts guys know my name, know what bikes I have, know what I do for a living. I could not ask for anything more. It makes you fel welcomed. ALthough they are more expensive then some online stores... I still like the guys and their integrity which his rare these days.