Dealer Loyalty
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Grand HDF Member
Joined: May 2006
Posts: 4,366
Likes: 3,663
From: SE NC
Dealer Loyalty
How many folks feel loyalty to their local dealer?? I feel I am somewhat loyal, just because I get pretty good service, got a retty good deal on my bike, the salesman still remembers my name when I come in to look around and all that good stuff. But...check these prices out from Zanotti's I am going to mini-apes on my SG and thanks to Carltex and others for tips and the part numbers I decided to go for it, but, back to the prices
Clutch cable from dealer 35.45, Zanotti's 25.31. Brake line form dealer 76.00, Zanotti's 49.52. Handlebars from dealer 57.00, Zanotti's 41.76. Idle and throttle cables from dealer 22.00, Zanotti's 14.12. Thats 212.45 from the dealer and 144.83 from Zanotti's. Now I'm not trying to sell Zanotti's, but I am wondering why the local wouldn't even try to meet their prices??
Thats a very big savings, now I am wondering when the dealer gets their nose out of joint when you go in and show them the difference, why can't they do the same?? Now I am doubting dealer loyalty.
Any of ya'll feel the same, or is a dealer, "just a dealer"??
Clutch cable from dealer 35.45, Zanotti's 25.31. Brake line form dealer 76.00, Zanotti's 49.52. Handlebars from dealer 57.00, Zanotti's 41.76. Idle and throttle cables from dealer 22.00, Zanotti's 14.12. Thats 212.45 from the dealer and 144.83 from Zanotti's. Now I'm not trying to sell Zanotti's, but I am wondering why the local wouldn't even try to meet their prices??
Thats a very big savings, now I am wondering when the dealer gets their nose out of joint when you go in and show them the difference, why can't they do the same?? Now I am doubting dealer loyalty.
Any of ya'll feel the same, or is a dealer, "just a dealer"??
Club Member
Joined: Feb 2007
Posts: 5,335
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From: Tidewater
RE: Dealer Loyalty
I like my dealer. I have a good relationship with the service manager, sales manager and the owner. I can ask for a discount without showing them anything and have got it so far.
Hampton Roads HD in Yorktown Va. Also have a decent service department!
Hampton Roads HD in Yorktown Va. Also have a decent service department!
Tourer
Joined: Jan 2007
Posts: 274
Likes: 0
From:
RE: Dealer Loyalty
I have no dealer loyalty unless I'm treated right. If the prices are fair, even a little higher, and I'm getting good service I'll go to the dealer. If they treat me like a number and I get lousy service I walk. I don't mind paying a little extra to get great service and not hassle with a return if needed when buying over the netbut I won't be treated like dog **** at the dealer when I'm spending my hard earned money. Some dealers get it and some don't. Most of the dealers around here have 20% off sales sometime during the year so the discount isn't the most important. I go back to my dealer and all but once they've given me a discount without a hassle. They know that next month someone else will have a sale and they may lose a customer not only for that one purchase but for the future as well. Competition is a good thing.
Road Master
Joined: Mar 2007
Posts: 1,003
Likes: 0
From: Ada, Michigan
RE: Dealer Loyalty
I like my dealer. they treat me fairly, and as a result have purchased 3 harley's over the past couple years. It's a 140 mile round trip, and two other dealers are closer. Fair treatment and customer service. what else could you ask for?
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
RE: Dealer Loyalty
I wouldn't call it loyalty, but I like to support local businesses when it makes sense. This is kind of like the earlier thread on discounts. For things over $100, if I can't get the discount at the dealer, I get it off the web. Maybe some day we'll be ordering the bike off the web for 20% less. 
Thread Starter
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Grand HDF Member
Joined: May 2006
Posts: 4,366
Likes: 3,663
From: SE NC
RE: Dealer Loyalty
sounds about right, I'll still do business with my dealer, but wont hesitate to go elswhere for a better deal. We all gotta watch our pockets, lord knows everyone is reaching into them!
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Extreme HDF Member
Joined: Jun 2006
Posts: 17,682
Likes: 3
From: Dallas, TX
RE: Dealer Loyalty
HD of N.TX does good service, and their prices are not that bad (tho they will put all kinds of parts on a new bike to get their profits up if you just buy off the floor.).
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Extreme HDF Member
Joined: Apr 2006
Posts: 11,317
Likes: 11
From: Tucson, Az
RE: Dealer Loyalty
If I owned a dealership I wouldn't give you a penny's discount. I would be certain though that the quality of servicethe employees in mydealershipgave you was better than goodenough to keep you coming back as a loyal customer.
Ultimate HDF Member
Joined: Apr 2006
Posts: 7,498
Likes: 19
From: East Alton, IL
RE: Dealer Loyalty
So far I'm loyal to my dealer. I get great service, MSRP plus some perks on bikes and a good discount on parts and merchandise. I have no complaints at all. Plus, they have free popcorn and coffee, and many free food and entertainment events throughout the year.
Everyone knows my name and treats me with respect. I couldn't ask for more.
BTW, it's Ted's HD in Alton, IL.
Jim
Everyone knows my name and treats me with respect. I couldn't ask for more.
BTW, it's Ted's HD in Alton, IL.
Jim