Stupid newbie question..
Elite HDF Member
Joined: Apr 2006
Posts: 3,823
Likes: 2
From: THE MARITIMES Canada
RE: Stupid newbie question..
The dealership has to fill out a report stating that the bike was serviced, that it was checked for defects, that they did a predelivery walk around with you (told you about the bike). This report is to be signed by you and then the dealership sends it to Harley Davidson. Again, this is something they have to do with every bike. Your dealer (like a lot of other dealers) is filling it out themselves and sending it in, without giving you any of the customer service that they are obligated to do.
Road Master
Joined: Feb 2007
Posts: 1,102
Likes: 1
From: Pittsburgh, PA
RE: Stupid newbie question..
Welcome. Like everyone said call 'em back and get your owners manual, what kinda dealership does that? Anyway good advice on break in. I opted to go to full syn oil at my 1,000 mile maintanance for better protection and longer intervals between oil changes.
Congrats on the new ride!
Congrats on the new ride!
Road Master
Joined: Jan 2007
Posts: 1,226
Likes: 0
RE: Stupid newbie question..
ORIGINAL: Sam
The dealership has to fill out a report stating that the bike was serviced, that it was checked for defects, that they did a predelivery walk around with you (told you about the bike). This report is to be signed by you and then the dealership sends it to Harley Davidson. Again, this is something they have to do with every bike. Your dealer (like a lot of other dealers) is filling it out themselves and sending it in, without giving you any of the customer service that they are obligated to do.
The dealership has to fill out a report stating that the bike was serviced, that it was checked for defects, that they did a predelivery walk around with you (told you about the bike). This report is to be signed by you and then the dealership sends it to Harley Davidson. Again, this is something they have to do with every bike. Your dealer (like a lot of other dealers) is filling it out themselves and sending it in, without giving you any of the customer service that they are obligated to do.
There's also a possibility that your salesperson might have been hired recently and didn't follow all protocal when delivering your bike. However, I find that unusual as all the department heads glad handed me when my bike was delivered. My salesman was a trainee and the GM was overseeing his every move.
Cruiser
Joined: Apr 2006
Posts: 142
Likes: 0
From:
RE: Stupid newbie question..
In addition to all stated above, Harley will ask you to fill out a survey describing your delivery experience. I recommend you answer the questions honestly. Then I will asure you it will not happen again......CJ
Do what veryone here said. Then be sure to grade them accordingly on the survey! CONGRATS on the new bike! 
Cruiser
Joined: Apr 2007
Posts: 231
Likes: 1
From:
RE: Stupid newbie question..
Mopar - I hate to say this but it sure sounds like you bought your Bike from the same place I bought mine. If that Dealer is far from where you live, make them do the work and for your inconvenience, insist they compensate you for the insult.
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