Tips for a Salesman
Thread Starter
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6th Gear
Joined: May 2007
Posts: 10
Likes: 0
RE: Tips for a Salesman
Thanks so far for the input, much appreciated!!
Here is a list of qualities i have taken out of your replies, please feel free to keep adding!!
1. Honesty
2. Friendliness
3.Not be pushy
4.Understanding
5. Remeber names!!!
Awaiting some more feedback from you guys!!
Here is a list of qualities i have taken out of your replies, please feel free to keep adding!!
1. Honesty
2. Friendliness
3.Not be pushy
4.Understanding
5. Remeber names!!!
Awaiting some more feedback from you guys!!
Ultimate HDF Member
Joined: Jul 2006
Posts: 9,335
Likes: 13
From: MA
RE: Tips for a Salesman
Be honest and know and understand the product you're selling. And if you don't know an answer to a question, SAY SO! Nothing pizzes me off more than when someone tries to BS you with an answer and you KNOW he doesn't know what he's talking about. All this does is kill your cedibility from the moment on. Nothing wrong with saying, "Hmmm....I'm not reallysure, but let me find out". This will garner you a lot of respect.
Cruiser
Joined: Nov 2006
Posts: 115
Likes: 0
From:
RE: Tips for a Salesman
Read every road test in all the cycle magazines, all brands. Know and understand the add ons available for each motorcycle. Read all the available brochures about the motorcycles you are selling. In your spare time read the service manuals. I have found only one motorcycle shop where I don't know more about the bikes than the salesmen and that is Eurosports Cycle in Fort Worth. Know the bikes your are selling and know the competition.
Outstanding HDF Member
Joined: May 2006
Posts: 3,273
Likes: 7
From:
RE: Tips for a Salesman
I worked several years in the Auto/Truck Dealer business. I was very successful, I gave no BS, I said "I don't know, but I will find out". treat your customer like you were the one buying. Never get into bashing your competition.
I also left several dealers because of the BS they gave out! My customers followed me.
I also left several dealers because of the BS they gave out! My customers followed me.
Road Master
Joined: Apr 2007
Posts: 981
Likes: 1
From:
RE: Tips for a Salesman
KNOW YOUR PRODUCTS!
All five of the items on your list so far are GREAT, tim.
I would only add that you MUST know your products.
I've spoken to more than one sales person (car and motorcycle) and found that I know more about the vehicle he/she is trying to sell me than they do.
This is annoying.
I don't expect that you should know everything about ALL makes of motorcycle.
nor do I expect that you know everything about older Harley models.
BUT, I DO expect you to knoweverything that I can learn off the H-D website about the CURRENT YEAR'SH-D makes/models AND THEN SOME.
All five of the items on your list so far are GREAT, tim.
I would only add that you MUST know your products.
I've spoken to more than one sales person (car and motorcycle) and found that I know more about the vehicle he/she is trying to sell me than they do.
This is annoying.
I don't expect that you should know everything about ALL makes of motorcycle.
nor do I expect that you know everything about older Harley models.
BUT, I DO expect you to knoweverything that I can learn off the H-D website about the CURRENT YEAR'SH-D makes/models AND THEN SOME.
Thread Starter
|
6th Gear
Joined: May 2007
Posts: 10
Likes: 0
RE: Tips for a Salesman
Thanks so far for the input, much appreciated!!
Here is a list of qualities i have taken out of your replies, please feel free to keep adding!!
1. Honesty
2. Friendliness
3.Not be pushy
4.Understanding
5. Remeber names!!!
Awaiting some more feedback from you guys!!
Ok so i will also add product knowledge to the above list.
My next question:
3 most common questions you will ask a saleman???
Awaiitng yours!!!
Here is a list of qualities i have taken out of your replies, please feel free to keep adding!!
1. Honesty
2. Friendliness
3.Not be pushy
4.Understanding
5. Remeber names!!!
Awaiting some more feedback from you guys!!
Ok so i will also add product knowledge to the above list.
My next question:
3 most common questions you will ask a saleman???
Awaiitng yours!!!
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Tourer
Joined: Sep 2006
Posts: 328
Likes: 0
From: denver
RE: Tips for a Salesman
ORIGINAL: DinoVelvet
HONESTY ! NO BULLSH*T call a spade a spade and when a customer is looking for a certain type of bike with certain specs, try like hell to find that bike.
HONESTY ! NO BULLSH*T call a spade a spade and when a customer is looking for a certain type of bike with certain specs, try like hell to find that bike.
Walked out, drove across town to another dealer and what do you know - we're picking up an '07 black cherry heritage tonight... Dealer swap from 600 miles away. They even through in the alarm and upgraded wheels since it had 'em and she didn't want 'em.
Administrator Emeritus
Joined: Jan 2005
Posts: 5,704
Likes: 252
From: Walker Basin, CA
RE: Tips for a Salesman
Be honest with the customer. Don't just say something to have an answer.
Get to know your parts people. They can help you with a sale because they SHOULD know what accessories will fit and can find how much they cost. (PS a few treats for the parts guys go a long way to getting help for your customers.)
Develope a good working relationship with the shop. They help get the add ons installed. The service managers attitude towards you goes a long way in getting your customers taken care of. Use that relationship after the sale to help your customers. (See the above PS about treats for the parts guys - works in the shop too.
)
Study the accessory catalogues. Know what is available for the bike a customer wants. He lp him find the accessories or have a good parts guy behind you to help.
Look - you are suddenly a part of a team to TAKE CARE OF THE CUSTOMER'S WANTS AND NEEDS
Get to know your parts people. They can help you with a sale because they SHOULD know what accessories will fit and can find how much they cost. (PS a few treats for the parts guys go a long way to getting help for your customers.)
Develope a good working relationship with the shop. They help get the add ons installed. The service managers attitude towards you goes a long way in getting your customers taken care of. Use that relationship after the sale to help your customers. (See the above PS about treats for the parts guys - works in the shop too.
)Study the accessory catalogues. Know what is available for the bike a customer wants. He lp him find the accessories or have a good parts guy behind you to help.
Look - you are suddenly a part of a team to TAKE CARE OF THE CUSTOMER'S WANTS AND NEEDS