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Apr 20, 2017 | 03:31 PM

#11

Fatboy1389

Road Warrior

Joined: Apr 2012

Posts: 1,484

Likes: 272

From: Canton, GA

never been a problem ..... if the price is right I buy from them

Apr 20, 2017 | 10:00 PM

#12

tvon

Road Captain

Joined: Feb 2015

Posts: 586

Likes: 126

From: Boston

I bought a Magnum clutch cable thru them on Amazon. Took forever to arrive. Part was instantly defective. I contacted Magnum and would not help me as this place is not an authorized dealer. They even told me that its possible I received a chinese-knock off Magnum. Either way, they took my return but had to pay a 50% re-stocking fee. Never again.

Apr 21, 2017 | 10:03 AM

#13

dbc58

Road Captain

Joined: Jun 2011

Posts: 584

Likes: 2

From: La Verne, Ca

If the get it right the first time, great. If they screw up or the part is defective, good luck. Their return policies and customer service are horrible. Held me and my money up for 6 weeks to replace the wrong part they shipped (their fault). They apparently hold no inventory and rely on their vendors to ship to you.

Apr 21, 2017 | 10:37 AM

#14

Mxdad

Outstanding HDF Member

Joined: Jul 2015

Posts: 2,072

Likes: 460

From: Flora, MS

Quote:

Originally Posted by dbc58

If the get it right the first time, great. If they screw up or the part is defective, good luck. Their return policies and customer service are horrible. Held me and my money up for 6 weeks to replace the wrong part they shipped (their fault). They apparently hold no inventory and rely on their vendors to ship to you.

That is a key point in many of these online dealers, many are no more than a few "customer Service reps" in a couple of cubicles. They have no inventory and use Distributors such as Tucker Rocky, WPS etc... to drop ship. As long as the product you want is in stock at the distributor and ships out correctly you are good to go, however if its a wrong item, return etc... then it can be a nightmare. There prices are most often less than a shop because they do not have the overhead and most often the "customer service rep" knows little to nothing about the product other than what they read in the catalog

Apr 21, 2017 | 10:39 AM

#15

nevada72

Seasoned HDF Member

Joined: Apr 2009

Posts: 44,904

Likes: 29,884

From: PNW

Like I say, I've used them before, but usually for smaller items that are hard to screw up. Just got a tinted Shoei shield from them for 10 bucks less than anywhere else. No issues. For bigger items I'll use Dennis Kirk usually. They price match and their customer service is great, so there's some peace of mind there.

Apr 21, 2017 | 10:52 AM

#16

0maha

Seasoned HDF Member

Joined: Nov 2012

Posts: 6,556

Likes: 4,807

From: Omaha

Quote:

Originally Posted by nevada72

I get stuff all the time from them through Amazon. Ships fast. Never an issue. I've never tried to return anything though.

I've bought two (small ish) items from them over the last couple of years. Also through Amazon.

No troubles.

Apr 21, 2017 | 12:42 PM

#17

skratch

Seasoned HDF Member

Joined: Jan 2007

Posts: 20,616

Likes: 4,440

From: anacoco, la

Quote:

Originally Posted by tvon

if you bought it through amazon, then you should have been covered by amazon's a-z guarantee and not lost any $$$.

Apr 21, 2017 | 12:49 PM

#18

nevada72

Seasoned HDF Member

Joined: Apr 2009

Posts: 44,904

Likes: 29,884

From: PNW

^^^Good Point. I never have a problem returning anything to Amazon.

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Apr 21, 2017 | 04:27 PM

#19

mskirwin

Club Member

Joined: Sep 2012

Posts: 4,982

Likes: 1,587

From: Philadelphia, PA

I bought EBC brake pads from the good price, quick delivery and the even followed up to make sure there wasn't any issues. I would use them again. I went through Amazon and if I had a problem returning I would contact Amazon.

Good luck.