Khrome Werks Customer Service
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Grand HDF Member
Joined: Apr 2014
Posts: 3,790
Likes: 3,768
From: Monticello, Florida
Khrome Werks Customer Service
With all the bitching about customer service, thought I would share a "Good" experience.
Yesterday I got a Khrome Werks hitch for my softail from a friend. No installation instructions and a bag full of various nuts and bolts.
Searched online and found the instructions. After reviewing the instructions and parts list, there were a couple of things that I could not source locally.
Sent Khrome Werks an email last night about 9:00pm asking about a source for the needed parts.
I got a phone call this morning about 9:00am from Khrome Werks. Can't remember the gentleman's name but, he was very helpful and offered to send me that parts. Cost, $11.00 plus $5.00 shipping.
I was very surprised to get a response so quick. Will have the needed parts by middle of next week.
THAT is the way customer service is supposed to work.
I will definitely use Khrome Werks again.
Yesterday I got a Khrome Werks hitch for my softail from a friend. No installation instructions and a bag full of various nuts and bolts.
Searched online and found the instructions. After reviewing the instructions and parts list, there were a couple of things that I could not source locally.
Sent Khrome Werks an email last night about 9:00pm asking about a source for the needed parts.
I got a phone call this morning about 9:00am from Khrome Werks. Can't remember the gentleman's name but, he was very helpful and offered to send me that parts. Cost, $11.00 plus $5.00 shipping.
I was very surprised to get a response so quick. Will have the needed parts by middle of next week.
THAT is the way customer service is supposed to work.
I will definitely use Khrome Werks again.
Thread Starter
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Grand HDF Member
Joined: Apr 2014
Posts: 3,790
Likes: 3,768
From: Monticello, Florida
NO, guess I wasn't exactly clear. I got the hitch from a friend, he had it for years. It is used. HE didn't have the hardware any longer.
Ultimate HDF Member
Joined: Sep 2006
Posts: 7,101
Likes: 1,013
now it makes sense, yes they did good for ya.
Road Captain
Joined: May 2011
Posts: 537
Likes: 120
From: DELMARVA
Service with a smile
Ditto on Khrome Werks service.
I bought a set of staggered duals for my Deuce when they were half price on close out.
A year later I decided that the pipes were a bit too loud and called them up.
They sent out a kit that lowered the DB a notch.
Not bad considering they didn't even make the pipes anymore.
I bought a set of staggered duals for my Deuce when they were half price on close out.
A year later I decided that the pipes were a bit too loud and called them up.
They sent out a kit that lowered the DB a notch.
Not bad considering they didn't even make the pipes anymore.
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