Warranty Question
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Novice
Joined: Apr 2007
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From: athens alabama
Warranty Question
i was out riding yesterday and noticed that my exhaust noise on my '07 XL1200C was loud i have stock pipes . after inspection i found that one of nuts on the rear pipe had fallen off and the other nut was about fall off. the dealer was on my way home and i stopped to see if i could get it fixed. i pulled up to the shop and there was a mechanic there and he said that he could fix it but i had to go buy the nut. he said that if he were to write a work order that he would have to charge me $70 labor. i told him that the bike was only 2 months old and was still under warranty. he said that the warranty did not cover missing parts or loss nuts. well i wasn't going to argue about a $1 nut so i went to the parts counter got the nut he put it on and i rode the bike 15 miles home to find the nut missing again...
the dealer is closed today but when i talk to them is this a warranty repair or not
bud
the dealer is closed today but when i talk to them is this a warranty repair or not
bud
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RE: Warranty Question
If your bike isunder warrenty then they should have handled it.
I took my bike in for a $2.00 part replacement. Not because I couldn't do it but because it is under warrenty (and it gives me an excuss to look around the dealer
)
I would have told him off! Then gone to the service manager then gone to the owner! (Ok I'm just that way....0.10 part or not)
I took my bike in for a $2.00 part replacement. Not because I couldn't do it but because it is under warrenty (and it gives me an excuss to look around the dealer
) I would have told him off! Then gone to the service manager then gone to the owner! (Ok I'm just that way....0.10 part or not)
Outstanding HDF Member
Joined: May 2005
Posts: 3,116
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From: Glendale, AZ.
RE: Warranty Question
ORIGINAL: Bluerose
If your bike isunder warrenty then they should have handled it.
I took my bike in for a $2.00 part replacement. Not because I couldn't do it but because it is under warrenty (and it gives me an excuss to look around the dealer)
I would have told him off! Then gone to the service manager then gone to the owner! (Ok I'm just that way....0.10 part or not)
If your bike isunder warrenty then they should have handled it.
I took my bike in for a $2.00 part replacement. Not because I couldn't do it but because it is under warrenty (and it gives me an excuss to look around the dealer
) I would have told him off! Then gone to the service manager then gone to the owner! (Ok I'm just that way....0.10 part or not)
Thread Starter
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Novice
Joined: Apr 2007
Posts: 20
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From: athens alabama
RE: Warranty Question
i'm going to call the shop in the morning and see what they say
bud
bud
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Extreme HDF Member
Joined: Apr 2006
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From: Tucson, Az
RE: Warranty Question
I wouldn't say he was much of a mechanic if he didn't use locktite !!!!!
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Cruiser
Joined: May 2007
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RE: Warranty Question
I had this exact same thing happen to my '07 XL1200C.... I noticed after my 1k service, my exhaust sound was louder and seemed to get louder over time, then it started sounding real dirty.... after a few days of realizing it wasn't my hearing going from my dad's drag pipes on his fatboy, I took it to the dealer to have it fixed. they fixed it in about 10-15minutes and I left. no charge. They said the bolt on one exhaust pipe came completely off and the other was extremely loose and about to come off.
my bike was only about 3weeks - 1month old when it got to revisit the dealer to have it fixed.
wonder how many other people had the bolt on the exhaust clamps come loose.
my bike was only about 3weeks - 1month old when it got to revisit the dealer to have it fixed.
wonder how many other people had the bolt on the exhaust clamps come loose.
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