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Boardtracker HD Closed

  #11  
Old 03-20-2019, 12:38 PM
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Originally Posted by PopsHD
I ordered an accessory from Boardtracker HD over a month ago. Got an email from them today saying they didn't have a ship date for my item and that I could cancel my order for a full refund due to the delay. They said the delay is due to a legal battle between HD corporate and the owner of Boardtracker HD. HD corporate is not shipping parts to them until the dispute is settled. My guess is the mothership is tired of these online "dealers" low-balling corporate and the brick and mortar dealers on parts and accessories. If so, can't say that I blame them but competition is a good thing, unless you are HD corporate.
I hope you see your refund. I cancelled a pending order I had with them when this mess started, and it's been 2 weeks and I haven't seen the money refunded to me yet.
 
  #12  
Old 03-20-2019, 01:20 PM
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Originally Posted by Brewmany
They're being sued for somewhere around 6 million dollars. Don't pay your receivables, sooner or later they'll stop fronting you merchandise.

So you also want Surdyke, and the other dealers selling at a discount off of MSRP to fail? For offering a better price to their customers? WOW. Just WOW. I don't know what margins are on HD parts, accessories, and the like, but presumably it's healthy enough that the online discount sellers are still making a profit after discounting some +/- 20%. This ISN'T what has Boardtracker on the ropes.
I suspect the dealers that discount online sales can and do make as much or more actual profit than the dealers selling out of the brick and mortar establishments simply because with online sales they do not have the tremendous overhead your local dealership has.
 
  #13  
Old 03-20-2019, 01:24 PM
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Originally Posted by NoSecCatfish
I hope you see your refund. I cancelled a pending order I had with them when this mess started, and it's been 2 weeks and I haven't seen the money refunded to me yet.
Well, the refund is in Pending status in my PayPal account. We will see.
 
  #14  
Old 03-20-2019, 02:35 PM
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Originally Posted by NoSecCatfish
I hope you see your refund. I cancelled a pending order I had with them when this mess started, and it's been 2 weeks and I haven't seen the money refunded to me yet.
Suggest calling your credit card company to file a complaint. If you cancel an order they have to issue a refund.
 
  #15  
Old 03-20-2019, 03:32 PM
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They are back on-line today.

http://www.boardtrackerharleyonline.com/
 

Last edited by Hairy Larry; 03-20-2019 at 04:40 PM.
  #16  
Old 03-20-2019, 03:45 PM
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Originally Posted by Hairy Larry
They are back on-line today. My wish list and past order list is still there.

http://www.boardtrackerharleyonline.com/
They were online when I ordered over a month ago too. Then yesterday I received an email from Anthony as stated in my original post.
 
  #17  
Old 03-20-2019, 04:15 PM
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Originally Posted by PopsHD
Well, the refund is in Pending status in my PayPal account. We will see.
Hope you get your refund. I going to stay away from them for the time being and order from surdyke.com.
 
  #18  
Old 03-20-2019, 04:17 PM
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I received my order from them this week.
 
  #19  
Old 03-20-2019, 05:07 PM
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Originally Posted by Hairy Larry
They are back on-line today.

http://www.boardtrackerharleyonline.com/
I just received tan email from them.

All of us at Boardtracker Harley-Davidson are sorry for any inconveniences caused as our website has been down. We are happy to announce it's back up and running! Thank you for your patience.
-Boardtracker Harley Online

Sounds like they may have resolved their problems with the MOCO.

 
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  #20  
Old 03-21-2019, 08:07 AM
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I hope they were able to resolve their issues, or at least have a workable plan to resolve their issues, and are in good graces with MoCo.
 

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