Boardtracker HD Closed
Intermediate
Joined: Jun 2018
Posts: 49
Likes: 13
From: Florida
I ordered an accessory from Boardtracker HD over a month ago. Got an email from them today saying they didn't have a ship date for my item and that I could cancel my order for a full refund due to the delay. They said the delay is due to a legal battle between HD corporate and the owner of Boardtracker HD. HD corporate is not shipping parts to them until the dispute is settled. My guess is the mothership is tired of these online "dealers" low-balling corporate and the brick and mortar dealers on parts and accessories. If so, can't say that I blame them but competition is a good thing, unless you are HD corporate.
Road Master
Joined: Dec 2018
Posts: 997
Likes: 489
From: Louisville, KY
They're being sued for somewhere around 6 million dollars. Don't pay your receivables, sooner or later they'll stop fronting you merchandise.
So you also want Surdyke, and the other dealers selling at a discount off of MSRP to fail? For offering a better price to their customers? WOW. Just WOW. I don't know what margins are on HD parts, accessories, and the like, but presumably it's healthy enough that the online discount sellers are still making a profit after discounting some +/- 20%. This ISN'T what has Boardtracker on the ropes.
So you also want Surdyke, and the other dealers selling at a discount off of MSRP to fail? For offering a better price to their customers? WOW. Just WOW. I don't know what margins are on HD parts, accessories, and the like, but presumably it's healthy enough that the online discount sellers are still making a profit after discounting some +/- 20%. This ISN'T what has Boardtracker on the ropes.
Thread Starter
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Road Warrior
Joined: Oct 2010
Posts: 1,862
Likes: 127
From: Republic of Texas
Well, the refund is in Pending status in my PayPal account. We will see.
Road Master
Joined: Aug 2018
Posts: 766
Likes: 651
From: Reno, NV
Suggest calling your credit card company to file a complaint. If you cancel an order they have to issue a refund.
Big Kahuna HDF Member
Joined: Oct 2010
Posts: 51,364
Likes: 4,614
From: Texas
Last edited by Hairy Larry; Mar 20, 2019 at 04:40 PM.
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Road Warrior
Joined: Oct 2010
Posts: 1,862
Likes: 127
From: Republic of Texas
They are back on-line today. My wish list and past order list is still there.
http://www.boardtrackerharleyonline.com/
http://www.boardtrackerharleyonline.com/
Seasoned HDF Member
Joined: Feb 2013
Posts: 25,078
Likes: 19,467
From: New York
Hope you get your refund. I going to stay away from them for the time being and order from surdyke.com.
Road Master
Joined: Dec 2016
Posts: 956
Likes: 144
From: Old Bridge, NJ
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All of us at Boardtracker Harley-Davidson are sorry for any inconveniences caused as our website has been down. We are happy to announce it's back up and running! Thank you for your patience.
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Sounds like they may have resolved their problems with the MOCO.
