Train Wreck of a Dealership
Grand HDF Member
Joined: May 2010
Posts: 3,599
Likes: 5,175
From: SWMO
I just don't understand why when customers feel they have been wronged by a dealership, and they wan't to share that fact on this forum, they are so damned reluctant to share the details and the name of the dealership. Stop tip toeing around and lay it on us!
Road Warrior
Joined: Jul 2014
Posts: 1,584
Likes: 520
From: VA
Like two others have said, they don't care. You would be more likely to find a Unicorn than to get Harley to help you with a dealer issue. If the dealership owner won't make you whole, hire a lawyer, provided it's worth pursuing.
Seasoned HDF Member
Joined: Jan 2011
Posts: 157,417
Likes: 56,984
From: Michigan 15 Minutes East Of Hell
What he said :>)
Yes, if you want suggestions then we need more details and especially who you've spoken to at the dealership and whether you've got to the owner of the dealership yet.
Road Master
Joined: Jan 2017
Posts: 1,129
Likes: 505
From: Illinois
The best way to deal with bad dealers is to not spend money there. If you did spend money and you were wronged as in your case, then get your lawyer to send them a letter threatening legal action. One thing that owners hate and listen to is having to deal with legal issues. They now have to pay their attorney, have their insurance go up and maybe take time off to go to court. It is better for them to just make things right, well, at least for those who care about their business.
If you feel very strong about your situation, then I encourage you to go this route, because as others have said, H-D corporate does not care about you or your experience. This isn't Tesla.
If you feel very strong about your situation, then I encourage you to go this route, because as others have said, H-D corporate does not care about you or your experience. This isn't Tesla.
Road Warrior
Joined: Jul 2018
Posts: 1,263
Likes: 478
From: Appalachia
[QUOTE=Screamin beagle;19198418]Lets start here...is your bike black? Because if it is and its been mis-treated we should burn that bitch (dealership) to the ground!!!
Because Black Bikes Matter ?
Because Black Bikes Matter ?
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Seasoned HDF Member
Joined: Jun 2014
Posts: 14,262
Likes: 15,532
From: Tulsa
So, if you wanted to contact someone at Harley Davidson about an absolute train wreck of a dealer, who would you contact ? For reference, this dealer is located in Northern Virginia. Harley did send me a survey via e-mail, but this dealer is so completely inept in every facet of the business that I think someone a little higher up the food chain should be aware.
Seasoned HDF Member
Joined: Apr 2015
Posts: 10,032
Likes: 5,305
Apparently, Medallia sends out satisfaction surveys for a number of large corporations. Whether or not the surveys are viewed by someone at H-D corporate, I can't say. However, I can confirm that the dealers see them. After I submitted mine with some not so flattering ratings and comments, I got a call from the service manager at the dealership wanting to know why I gave them the ratings I gave them.