ACC Helmets
Road Master
Joined: Jul 2006
Posts: 978
Likes: 0
From: Southeastern USA
RE: ACC Helmets
ORIGINAL: Clammy
Hmmm... well this is interesting. Mine is a model EXT-002 with the grey liner, but I bought it secondhand... I wonder if I am covered here. Guess a cal lto ACC will be in order tomorrow.
Cheers!
[sm=icon_rock.gif][sm=icon_rock.gif][sm=icon_rock.gif]
Hmmm... well this is interesting. Mine is a model EXT-002 with the grey liner, but I bought it secondhand... I wonder if I am covered here. Guess a cal lto ACC will be in order tomorrow.
Cheers!
[sm=icon_rock.gif][sm=icon_rock.gif][sm=icon_rock.gif]
Thread Starter
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Road Warrior
Joined: Apr 2007
Posts: 1,748
Likes: 0
From: NC
RE: ACC Helmets
By the way guys,
I like the new way they did my helmet anyways. The strap pulls the front of it down now so wind will not knock it back like is usest to and the new white liner makes it so I do not HAVE to wear a doo rag. With the old liner it was very uncomfortble for me to drive with out a doo rag but now I dont need one. Fits and feels better.
I like the new way they did my helmet anyways. The strap pulls the front of it down now so wind will not knock it back like is usest to and the new white liner makes it so I do not HAVE to wear a doo rag. With the old liner it was very uncomfortble for me to drive with out a doo rag but now I dont need one. Fits and feels better.
Thread Starter
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Road Warrior
Joined: Apr 2007
Posts: 1,748
Likes: 0
From: NC
RE: ACC Helmets
Forgot to tell you ahahhaa. I sent mine back a few weeks ago and they updated it then. The letter I got doesnt apply to me since they did it a couple or so weeks ago ahhaaa.
Road Warrior
Joined: Dec 2006
Posts: 1,592
Likes: 0
From:
RE: ACC Helmets
I'm sure the ACC devotees will take issue with what I'm about to say, but nonetheless........
Prior to this recall, I had my doubts as to the legitimacy of the ACC helmet I had ordered. To be frank, I found the craftsmanship to be substandard and the attention to detail (Q&A) to seem invariably non-existent. Sure, the helmet 'looked' cool. And yeah, it was definitely lightweight. But in terms of it being a true DOT helmet as touted by the company, I had always questioned such a stance.
I spoke with the ACC representative about the recall and my helmet therein. I'm not quite sure how to convey this other than to say that I felt their attitude toward the whole deal (non-compliance with DOT) was not even remotely as serious as I felt it should have been. No apologies offered. A 'no big deal' type of approach. They said to just send it back to them and that they'd put in a new liner; and that it'd take all of just a few quick minutes. A few quick minutes?
Needless to say, my confidence in both this company and their product couldn't be lower. What's to say this 'quick fix' is going to place them back in compliance or not? I don't know? I am awaiting a call from the owner of the company (of which, I was told I'd get a call within the hour or so) to discuss what options are available to those of us (maybe its just me) who may not be thrilled with continuing forward with them as a company as a result of this situation.
Yes, mistakes happen. I realize this. But at the same time, I just felt rather uncomfortable in how said recall was handled. At least this was my experience.
Prior to this recall, I had my doubts as to the legitimacy of the ACC helmet I had ordered. To be frank, I found the craftsmanship to be substandard and the attention to detail (Q&A) to seem invariably non-existent. Sure, the helmet 'looked' cool. And yeah, it was definitely lightweight. But in terms of it being a true DOT helmet as touted by the company, I had always questioned such a stance.
I spoke with the ACC representative about the recall and my helmet therein. I'm not quite sure how to convey this other than to say that I felt their attitude toward the whole deal (non-compliance with DOT) was not even remotely as serious as I felt it should have been. No apologies offered. A 'no big deal' type of approach. They said to just send it back to them and that they'd put in a new liner; and that it'd take all of just a few quick minutes. A few quick minutes?
Needless to say, my confidence in both this company and their product couldn't be lower. What's to say this 'quick fix' is going to place them back in compliance or not? I don't know? I am awaiting a call from the owner of the company (of which, I was told I'd get a call within the hour or so) to discuss what options are available to those of us (maybe its just me) who may not be thrilled with continuing forward with them as a company as a result of this situation.
Yes, mistakes happen. I realize this. But at the same time, I just felt rather uncomfortable in how said recall was handled. At least this was my experience.
Road Warrior
Joined: Nov 2006
Posts: 1,699
Likes: 2
From: Deltona, FL
RE: ACC Helmets
No offense TxHarleyGuy2007, but you didn't have to keep your ACC helmet if you were not satisfied with the product. They do offer refunds.
As for the recall, I'll call them soon. Fortunately I'm right down the road from them in Orlando. I'm more than satisfied with my helmet and from reading the report it only failed the penetration portion of the test. Odds are that not many of us need to worry about that, we are mostly concerned with crush protection.
If you hold one recall against a company, even if it is safety related, how the heck do you travel or even leave your house? Every auto, plane, train, bus manufacturer has at one point had safety recalls. Every single industry has had recalls of some kind, at some time. Some of them glaring safety violations. ACC has produced a quality product that is pushing the boundaries of the industry. I'll give them the benefit of the doubt.
Just saying...
As for the recall, I'll call them soon. Fortunately I'm right down the road from them in Orlando. I'm more than satisfied with my helmet and from reading the report it only failed the penetration portion of the test. Odds are that not many of us need to worry about that, we are mostly concerned with crush protection.
If you hold one recall against a company, even if it is safety related, how the heck do you travel or even leave your house? Every auto, plane, train, bus manufacturer has at one point had safety recalls. Every single industry has had recalls of some kind, at some time. Some of them glaring safety violations. ACC has produced a quality product that is pushing the boundaries of the industry. I'll give them the benefit of the doubt.
Just saying...
Elite HDF Member
Joined: Oct 2006
Posts: 4,128
Likes: 27
From: florida swamp
RE: ACC Helmets
ORIGINAL: Phrogman
No offense TxHarleyGuy2007, but you didn't have to keep your ACC helmet if you were not satisfied with the product. They do offer refunds.
As for the recall, I'll call them soon. Fortunately I'm right down the road from them in Orlando. I'm more than satisfied with my helmet and from reading the report it only failed the penetration portion of the test. Odds are that not many of us need to worry about that, we are mostly concerned with crush protection.
If you hold one recall against a company, even if it is safety related, how the heck do you travel or even leave your house? Every auto, plane, train, bus manufacturer has at one point had safety recalls. Every single industry has had recalls of some kind, at some time. Some of them glaring safety violations. ACC has produced a quality product that is pushing the boundaries of the industry. I'll give them the benefit of the doubt.
Just saying...
No offense TxHarleyGuy2007, but you didn't have to keep your ACC helmet if you were not satisfied with the product. They do offer refunds.
As for the recall, I'll call them soon. Fortunately I'm right down the road from them in Orlando. I'm more than satisfied with my helmet and from reading the report it only failed the penetration portion of the test. Odds are that not many of us need to worry about that, we are mostly concerned with crush protection.
If you hold one recall against a company, even if it is safety related, how the heck do you travel or even leave your house? Every auto, plane, train, bus manufacturer has at one point had safety recalls. Every single industry has had recalls of some kind, at some time. Some of them glaring safety violations. ACC has produced a quality product that is pushing the boundaries of the industry. I'll give them the benefit of the doubt.
Just saying...
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Road Warrior
Joined: Dec 2006
Posts: 1,592
Likes: 0
From:
RE: ACC Helmets
ORIGINAL: Phrogman
No offense TxHarleyGuy2007, but you didn't have to keep your ACC helmet if you were not satisfied with the product. They do offer refunds.
Just saying...
No offense TxHarleyGuy2007, but you didn't have to keep your ACC helmet if you were not satisfied with the product. They do offer refunds.
Just saying...
Just saying...
NOTE:
I have since spoken with the owner of the company. He explained to me what transpired and why it transpired. A definite breakdown with regard to internal checks and balances as it relates to quality control and monitoring. He seemed sincere in his efforts to 'want to make things right'. And to that end, I'll give such the benefit of the doubt.
Outstanding HDF Member
Joined: Sep 2005
Posts: 2,893
Likes: 2
From: USA
RE: ACC Helmets
I've called ACC this morning.
If your helmet was manufactured between the dates of: Oct 2006 through July 07.
Check tag in side helmet.
You will need to phone ACC, let them know the tag inside has a manufacture date between those dates.
They will send a box with prepaid mailer for you to return the helmet and you will have a new one sent back to you in exchange.
Sorry to say...... I'm not dissatisfied with my helmet even in light of the recall.
I like the thing, and don't feel like itâs a failed product.
I've always had a great experience with ACC when ever or how ever I've dealt with them.
I will continue tobelieve that they will make good on the recall and exchange until proven otherwise.
I wish that I could say the same about our State and Federal Tax system.