Is the attitude normal
Cruiser
Joined: Jul 2006
Posts: 169
Likes: 0
From:
RE: Is the attitude normal
I was a service tech for chevrolet for 17 years. Chevy had its problems,, we never treated our customers as if they were crazy. I hope this was a one time bad experience.
Thread Starter
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Cruiser
Joined: Mar 2008
Posts: 114
Likes: 0
From:
RE: Is the attitude normal
Thanks all for your input. I want you all to know by no means was i bad mouthing Harley Davidson. I wanted some insite to the customer service attitude from a few dealers.
Road Captain
Joined: Sep 2007
Posts: 718
Likes: 0
From: New Jersey
RE: Is the attitude normal
I think you just hit a bad dealer, I have never had an experience where I could say the people were rude. \\; Sometimes when you visit different dealers that don't know you they tend to be a little stand offish. \\; Maybe they were just havin' a bad day, we all have 'em.
Extreme HDF Member
Joined: Dec 2007
Posts: 13,402
Likes: 941
From: Illinois
RE: Is the attitude normal
I fully agree with those that suggested getting the service manual. \\; Most things can be done by anyone. \\; There is nothing to doing the oil changes. \\; Replaceing grips, cables, bars, Checking wheel bearings, headset, belt tension are all simple tasks. \\; Even changing the tires. \\; Just putting a set of tires on my bike saved $500 over the dealers quote. \\; I got them for 235 shipped free and no sales tax from Drag Specialies. \\; The dealer wanted one hour labor for ea. tire and $360 for the tires plus tax.
How to brake the bead easy and cheap? \\; Anywhere that you have a bare stud wall like in the garage. \\; Drill through the stub about 20 inches up. \\; Get a 4' stick of 2x4 and bolt it near its end to the stud loosely so it will pivot. \\; Then about a foot or little less out drill a through hole and bolt a short maybe about 18 inch 2x4 to it. \\; Place cardboard on the floor. \\; Put the tire and rim under it and push down near the bead. \\; Get the idea? Leverage man. \\; Don't need no fancy tire changing thingy. \\; Then use good old fashioned tire spoons like your granddad did.
I keep up four motorcycles and five vehicles. \\; The dealers have not seen them since I bought them. \\; Now I have been told by many over the years that I was not very bright. \\; So if I can do it so \\; can you. \\; Now go have fun and save big$$$$$.
How to brake the bead easy and cheap? \\; Anywhere that you have a bare stud wall like in the garage. \\; Drill through the stub about 20 inches up. \\; Get a 4' stick of 2x4 and bolt it near its end to the stud loosely so it will pivot. \\; Then about a foot or little less out drill a through hole and bolt a short maybe about 18 inch 2x4 to it. \\; Place cardboard on the floor. \\; Put the tire and rim under it and push down near the bead. \\; Get the idea? Leverage man. \\; Don't need no fancy tire changing thingy. \\; Then use good old fashioned tire spoons like your granddad did.
I keep up four motorcycles and five vehicles. \\; The dealers have not seen them since I bought them. \\; Now I have been told by many over the years that I was not very bright. \\; So if I can do it so \\; can you. \\; Now go have fun and save big$$$$$.
Intermediate
Joined: Jun 2008
Posts: 30
Likes: 0
RE: Is the attitude normal
ORIGINAL: badinfluence63
The new set up over at Granite State in Lebanon,NH is excellent. \\;
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The old managment refused to do any work on my HD because it was old.
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The new set up over at Granite State in Lebanon,NH is excellent. \\;
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The old managment refused to do any work on my HD because it was old.
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I've run into the same issue a my local HD dealer. They won't work on old iron and they seem to enjoy telling people this. \\; Thank God we have 2 great Indy's in our area where I can get parts, advise and mechanical help when needed.
[IMG]local://upfiles/65026/397BF976BA724C209F35C471DB076276.jpg[/IMG]
Road Master
Joined: Nov 2006
Posts: 801
Likes: 2
From: The Sunshine State
RE: Is the attitude normal
I recently received a "Ownership Experience Survey" in the mail from the HD corporate office. There is a space to enter your dissatisfaction with any dealer. I entered my gripe with a dealer there. I received another letter after I sent it in thanking me for my comments. I don't know if it did any good but, I felt that I had the opportunity speak my mind.
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Banned
Joined: Apr 2008
Posts: 587
Likes: 2
From: Titletown, USA
RE: Is the attitude normal
there is a specific forum for this topic...please take it to \\; https://www.hdforums.com/m_231961/mpage_13/tm.htm
Outstanding HDF Member
Joined: Jun 2005
Posts: 3,238
Likes: 0
From: Desmoines, Iowa
RE: Is the attitude normal
there is enough dealers and indy shops that you can pick and choose.and all pretty close if a person take crap today it is your own fault.i do buseiness with three differnt dealers and two indy shops.i wont play there games.i go where i can get the best deal.
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Big Kahuna HDF Member
Joined: Mar 2007
Posts: 29,598
Likes: 19
From: Oregon
RE: Is the attitude normal
ORIGINAL: UncleDon
there is a specific forum for this topic...please take it to https://www.hdforums.com/m_231961/mpage_13/tm.htm
there is a specific forum for this topic...please take it to https://www.hdforums.com/m_231961/mpage_13/tm.htm
I can't believe that Terry hasn't banned your azz. You're just a thread killer.
Terry, please?
Elite HDF Member
Joined: Apr 2008
Posts: 3,900
Likes: 4
From: way down upon the Suwannee River
RE: Is the attitude normal
I have a Harley shop close by. terrible attitude, they acted like I should be honored to pay msrp when I was looking for a new bike.I bought my bike at a shop 60 miles away. they gave me a great deal. and I have no problems with them at all.anything but small or emergancy purchases I make the hours drive to them. There are still some good dealers around.