Stealer?
Ultimate HDF Member
Joined: Jan 2008
Posts: 7,476
Likes: 5
From: Republic of Texas
Yet you refer to them as stealer's. I understand the praise but I never thought of my local dealer in those terms but then I have known them most of my life. Watched them grow from a small tin shop to this nice dealership and they still come out of their offices to shake my hand. Even when things are wrong they try to make it right.
Today was a nice fall day in my neck of the woods so I decided to get a little saddle time in. Well, to make a short story long....... I got a flat while out on the road. Oh ****, Right?
Anyways I call my local *stealer* and ask them if they can recommend a towing service. One that will be extra careful with my sled. The guy at the dealer asks me where I am at. I am about an hour away from the dealer. The service guy says to me 'hold on we are sending a truck and trailer to come get you.
Please note that I did not buy the bike from this dealer. They never asked me what year, model etc..... The only response I got was 'hold on we are coming to get you'.
About an hour later the truck and trailer shows up and we load my bike up. We take it back to the shop and BOOM like magic they wheel my **** into the back and slap a new tire on (apparently I ran over something because I had punctures in the tire).
The dealer did charge me for a new tire of course. However, they did not charge me for towing. The subject never came up.
So, I guess what I am trying to say is, not all dealers are created equal. Some go way above and beyond to make sure their customers are taken care of.
BTW the name of the dealer is Worth HD of Kansas City, MO. I have been taking my bike to them for about two years and every visit is a reminder of what customer service should be.
Anyways I call my local *stealer* and ask them if they can recommend a towing service. One that will be extra careful with my sled. The guy at the dealer asks me where I am at. I am about an hour away from the dealer. The service guy says to me 'hold on we are sending a truck and trailer to come get you.
Please note that I did not buy the bike from this dealer. They never asked me what year, model etc..... The only response I got was 'hold on we are coming to get you'.
About an hour later the truck and trailer shows up and we load my bike up. We take it back to the shop and BOOM like magic they wheel my **** into the back and slap a new tire on (apparently I ran over something because I had punctures in the tire).
The dealer did charge me for a new tire of course. However, they did not charge me for towing. The subject never came up.
So, I guess what I am trying to say is, not all dealers are created equal. Some go way above and beyond to make sure their customers are taken care of.
BTW the name of the dealer is Worth HD of Kansas City, MO. I have been taking my bike to them for about two years and every visit is a reminder of what customer service should be.
Outstanding HDF Member
Joined: May 2009
Posts: 2,671
Likes: 1
From: Virginia
Today was a nice fall day in my neck of the woods so I decided to get a little saddle time in. Well, to make a short story long....... I got a flat while out on the road. Oh ****, Right?
Anyways I call my local *stealer* and ask them if they can recommend a towing service. One that will be extra careful with my sled. The guy at the dealer asks me where I am at. I am about an hour away from the dealer. The service guy says to me 'hold on we are sending a truck and trailer to come get you.
Please note that I did not buy the bike from this dealer. They never asked me what year, model etc..... The only response I got was 'hold on we are coming to get you'.
About an hour later the truck and trailer shows up and we load my bike up. We take it back to the shop and BOOM like magic they wheel my **** into the back and slap a new tire on (apparently I ran over something because I had punctures in the tire).
The dealer did charge me for a new tire of course. However, they did not charge me for towing. The subject never came up.
So, I guess what I am trying to say is, not all dealers are created equal. Some go way above and beyond to make sure their customers are taken care of.
BTW the name of the dealer is Worth HD of Kansas City, MO. I have been taking my bike to them for about two years and every visit is a reminder of what customer service should be.
Anyways I call my local *stealer* and ask them if they can recommend a towing service. One that will be extra careful with my sled. The guy at the dealer asks me where I am at. I am about an hour away from the dealer. The service guy says to me 'hold on we are sending a truck and trailer to come get you.
Please note that I did not buy the bike from this dealer. They never asked me what year, model etc..... The only response I got was 'hold on we are coming to get you'.
About an hour later the truck and trailer shows up and we load my bike up. We take it back to the shop and BOOM like magic they wheel my **** into the back and slap a new tire on (apparently I ran over something because I had punctures in the tire).
The dealer did charge me for a new tire of course. However, they did not charge me for towing. The subject never came up.
So, I guess what I am trying to say is, not all dealers are created equal. Some go way above and beyond to make sure their customers are taken care of.
BTW the name of the dealer is Worth HD of Kansas City, MO. I have been taking my bike to them for about two years and every visit is a reminder of what customer service should be.
This type of service is exactly why I bypass my two local dealers & will ride 61 miles to Waugh HD in Orange, VA. They treat me better than family, & after the second visit ALL the service people knew me by name.
Dealers pay attention! This type of service will cost you little, & bring you customers for life!
Last edited by CWDoc115; Oct 30, 2011 at 07:14 AM. Reason: typo
Seasoned HDF Member
Joined: Sep 2009
Posts: 25,310
Likes: 2,446
From: Eastern NE
Similar incident in NE for me - Dillon HD fixed a brake problem I experienced while out on a Sat ride & it was close to closing. Got me in & fixed...no questions, or hesitations. Glad to hear these good dealer stories.
Thread Starter
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Cruiser
Joined: Aug 2010
Posts: 163
Likes: 0
Yet you refer to them as stealer's.
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Road Captain
Joined: Dec 2010
Posts: 577
Likes: 0
From: Upstate South Carolina
I had a buddy of mine who was shopping for a bike at Harley-Davidson of Greenville. He ended up buying a used Harley from a metric dealer. After riding it for a few days it was stumbling and popping on occasion. He took it to HDOG and they felt the supermarket pipes and lack of tune was the issue. He didn't want to tune the bike because he wanted to change the pipes back to stock anyway. So he left with a mission to find a set of stock pipes for his new bike. Next day HDOG calls him to tell him they had just removed a stock set from a new bike and he could have them for free.
That convinced me that I would drive the extra 20 miles for my future MoCo needs.
That convinced me that I would drive the extra 20 miles for my future MoCo needs.
Last edited by RockerSE; Oct 30, 2011 at 09:00 AM. Reason: just to laugh at auto correct changing aftermarket to supermarket
