Stealer?
Thread Starter
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Cruiser
Joined: Aug 2010
Posts: 163
Likes: 0
Stealer?
Today was a nice fall day in my neck of the woods so I decided to get a little saddle time in. Well, to make a short story long....... I got a flat while out on the road. Oh ****, Right?
Anyways I call my local *stealer* and ask them if they can recommend a towing service. One that will be extra careful with my sled. The guy at the dealer asks me where I am at. I am about an hour away from the dealer. The service guy says to me 'hold on we are sending a truck and trailer to come get you.
Please note that I did not buy the bike from this dealer. They never asked me what year, model etc..... The only response I got was 'hold on we are coming to get you'.
About an hour later the truck and trailer shows up and we load my bike up. We take it back to the shop and BOOM like magic they wheel my **** into the back and slap a new tire on (apparently I ran over something because I had punctures in the tire).
The dealer did charge me for a new tire of course. However, they did not charge me for towing. The subject never came up.
So, I guess what I am trying to say is, not all dealers are created equal. Some go way above and beyond to make sure their customers are taken care of.
BTW the name of the dealer is Worth HD of Kansas City, MO. I have been taking my bike to them for about two years and every visit is a reminder of what customer service should be.
Anyways I call my local *stealer* and ask them if they can recommend a towing service. One that will be extra careful with my sled. The guy at the dealer asks me where I am at. I am about an hour away from the dealer. The service guy says to me 'hold on we are sending a truck and trailer to come get you.
Please note that I did not buy the bike from this dealer. They never asked me what year, model etc..... The only response I got was 'hold on we are coming to get you'.
About an hour later the truck and trailer shows up and we load my bike up. We take it back to the shop and BOOM like magic they wheel my **** into the back and slap a new tire on (apparently I ran over something because I had punctures in the tire).
The dealer did charge me for a new tire of course. However, they did not charge me for towing. The subject never came up.
So, I guess what I am trying to say is, not all dealers are created equal. Some go way above and beyond to make sure their customers are taken care of.
BTW the name of the dealer is Worth HD of Kansas City, MO. I have been taking my bike to them for about two years and every visit is a reminder of what customer service should be.
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Last edited by Zig Zag 2010; Nov 2, 2011 at 09:41 PM.
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Road Warrior
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You could buy 5 pizzas and still be way ahead than having to pay for a tow.
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Thread Starter
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Cruiser
Joined: Aug 2010
Posts: 163
Likes: 0
I live in Kansas City and I am looking for a dealer. Nice to hear.
Hands down, no question about it, Worth HD is the best of them all. Though Shawnee Cycle plaza gets an honorable mention, their service dept is the best Metric service dept I have encountered in the area (though no where close to Worth).
You may pay a little more at a dealer then at an Indie shop but..... in this case you get what you pay for. Good luck to you in whatever shop you pick.
I have heard good things about Gails in Grandview but I have not dealt with them.