Pay warranty work?
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Cruiser
Joined: May 2005
Posts: 144
Likes: 0
From: St. Johns, MI USA
Pay warranty work?
Have any of you had to pay for work covered by warranty?
I had my bike in for accessories to be installed. I have 600 miles on the bike.
I told them I left the bike in the street to back one of my cars out of the garage to get the bike back in the garage. I could hear the rattle from the garage. I went to put the bike in the garage and the noise stopped when I pulled in on the clutch lever to put it in gear. I asked them about a noise I heard in the primary chain area sounds like ***** rattling when the bike was hot from riding.
I also asked them about the IPod in the saddlebag problem when I first start the bike the radio giving me the message like cannot recognize iPod (I unplug it and plug it back in and it is OK). Is there a software update or something new to fix the problem (I have tried the long nano and the square nano).
Their labor rate is $90.00 per hour. They charged me 1/2 hour for the noise "no problem found" they drove the bike 10 mikes...I did not hear it riding and 1/2 hour for the Ipod "no problem found". The Ipod still does not work right and the noise I did not hear because it is now cold outside.
They told me if they do not replace parts they don't get paid from Harley.
I have owned a 2005 EG Ultra, 2006 EG Ultra, 2007 Road King (the wifes bike, still have) and now a 2012 Street Glide.
I had my bike in for accessories to be installed. I have 600 miles on the bike.
I told them I left the bike in the street to back one of my cars out of the garage to get the bike back in the garage. I could hear the rattle from the garage. I went to put the bike in the garage and the noise stopped when I pulled in on the clutch lever to put it in gear. I asked them about a noise I heard in the primary chain area sounds like ***** rattling when the bike was hot from riding.
I also asked them about the IPod in the saddlebag problem when I first start the bike the radio giving me the message like cannot recognize iPod (I unplug it and plug it back in and it is OK). Is there a software update or something new to fix the problem (I have tried the long nano and the square nano).
Their labor rate is $90.00 per hour. They charged me 1/2 hour for the noise "no problem found" they drove the bike 10 mikes...I did not hear it riding and 1/2 hour for the Ipod "no problem found". The Ipod still does not work right and the noise I did not hear because it is now cold outside.
They told me if they do not replace parts they don't get paid from Harley.
I have owned a 2005 EG Ultra, 2006 EG Ultra, 2007 Road King (the wifes bike, still have) and now a 2012 Street Glide.
Stellar HDF Member
Joined: Mar 2012
Posts: 2,616
Likes: 10
From: Scotland
If you have a noise on your bike you should demonstrate it to the service people, same with a fault, you should not rely on therm finding it based on what you say. If they deem there to be no noise or no fault then they cannot charge Harley for warranty work so they charge you for time instead.
Road Warrior
Joined: Mar 2012
Posts: 1,391
Likes: 4
From: Upstate NY
That sounds wrong to me. You had some concerns about noises and things not working right. Since they didnt find the noise or fix the ipod issue they charged you? Doesn't seem right to me.
Last edited by Captain Smooth; Apr 23, 2012 at 07:37 AM.
Road Warrior
Joined: Sep 2011
Posts: 1,311
Likes: 1
From: -
you can't pay as the iPod thing isn't fixed. About the noise try to establish when it is that you hear it (engine cold/hot) etc, bring it to the dealer when you can show it and they can hear it, so there's no nonsense of "nothing" found.
Also, warranty only if they replace parts... another nonsense. If the bike were to come from the dealer with slack on a cable or a bolt not fixed, are they going to charge you to fix it??
Also, warranty only if they replace parts... another nonsense. If the bike were to come from the dealer with slack on a cable or a bolt not fixed, are they going to charge you to fix it??
Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,160
Likes: 18,082
From: san diego
they're rolling you under the bus!! did you buy from them? they should take care of those issues, at no charge just because the bike is so new and to keep a customer happy. that is a real fast way to loose a customer in my book. secondly the noise is to be noted in work records so if next time there is a problem you have a history. I can't believe they charged for not doing anything. If I have a car come in for a noise/issue and I can't duplicate it, I state that on the work order, no charge it and down the road motors it goes until it can be duplicated. what a bunch of crooks working on your bike dude!
Tourer
Joined: Feb 2011
Posts: 479
Likes: 1
From: Oregon
I'm an auto tech at a dealership and if we can't duplicate a customer's concern then the shop foots the bill for our diag time or we don't get paid at all, but the customer is NEVER charged for a concern they have while their vehicle is still under warranty. I'd chalk this one up to a crappy dealer, cut your losses (you won't get your money back), and find a better dealer. Explain what happened to you at the last one and they will go out of their way to treat you better than the previous dealer.
Outstanding HDF Member
Joined: Jul 2010
Posts: 2,979
Likes: 57
From: PA
they're rolling you under the bus!! did you buy from them? they should take care of those issues, at no charge just because the bike is so new and to keep a customer happy. that is a real fast way to loose a customer in my book. secondly the noise is to be noted in work records so if next time there is a problem you have a history. I can't believe they charged for not doing anything. If I have a car come in for a noise/issue and I can't duplicate it, I state that on the work order, no charge it and down the road motors it goes until it can be duplicated. what a bunch of crooks working on your bike dude!
Hopefully, a valuable lesson was learned.
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Unofficial HDF Chaplain
Joined: Dec 2009
Posts: 21,160
Likes: 18,082
From: san diego
HUH? How are they crooks, simply because they couldn't duplicate an alleged noise and charged for the time to try? OP should have duplicated both problems for the service manager. As it was, he told them about it and left it up to them to try and duplicate it.
Hopefully, a valuable lesson was learned.
Hopefully, a valuable lesson was learned.
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