Anyone heard of this
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Road Master
Joined: Oct 2009
Posts: 861
Likes: 136
From: Wisconsin
I wouldn't accept it either, and have never had this pulled on me,but since I've heard this from several people, from different dealerships I was wondering if this is moco policy.
Jonnierock
Jonnierock
Stellar HDF Member
Joined: Jun 2009
Posts: 3,423
Likes: 421
From: Northern, Ohio (Yuck!)
You guys can make up an answers you want to.
I was there, I saw it, I heard it.
Strange coincidence that the OP's dealer and mine would say the same thing...
But yeah, you guys who have absolutely no clue, who are just guessing at the answer must be right...
I was there, I saw it, I heard it.
Strange coincidence that the OP's dealer and mine would say the same thing...
But yeah, you guys who have absolutely no clue, who are just guessing at the answer must be right...
Cruiser
Joined: Aug 2010
Posts: 163
Likes: 0
Maybe the "3 feet rule" is a discretionary tool used by the dealer (the moco) to prevent ding-bats from claiming there is a defect when there isn't one?
Example: The day I picked up my new softail there was a guy in the service department just raising Hell. He claimed that the rear crash guards (the ones that protect hard bags) weren't correct because they didn't look 'Harley Like'. No B.S. the guy wanted new bag guards because his didn't look 'Harley' enough.
I am sure we have all witnessed a case where either a. someone had buyers remorse and invented nonexistent problems or b. some blowhard that lives to complain/complains to live and is being a PITA. No?
I am sure that most dealers if you show them a REAL paint defect on a brand new bike will take care of it and if they don't, sent a email/letter to the moco and find a different dealer. Not all dealer service depts are liars/cheaters.
Shrug! Just my .02
Example: The day I picked up my new softail there was a guy in the service department just raising Hell. He claimed that the rear crash guards (the ones that protect hard bags) weren't correct because they didn't look 'Harley Like'. No B.S. the guy wanted new bag guards because his didn't look 'Harley' enough.
I am sure we have all witnessed a case where either a. someone had buyers remorse and invented nonexistent problems or b. some blowhard that lives to complain/complains to live and is being a PITA. No?
I am sure that most dealers if you show them a REAL paint defect on a brand new bike will take care of it and if they don't, sent a email/letter to the moco and find a different dealer. Not all dealer service depts are liars/cheaters.
Shrug! Just my .02
Seasoned HDF Member
Joined: Jan 2007
Posts: 20,616
Likes: 4,440
From: anacoco, la
yeah, okay. i guess the thumbprint in the paint on the bottom of the fuel tank would definitely fall into this '3 foot rule', but when i brought it to their attention after washing/waxing the bike, they ordered a new fuel tank without hesitation.
Road Captain
Joined: Apr 2010
Posts: 732
Likes: 61
From: Springfield, MA
My dealer, unfortunately now closed, did not follow a three foot rule. When I picked up my Lo there was a very small mark in the paint from the handle bar hitting the tank. They not only replaced that tank, but when the replacement came in it too had a minuscule mark and they ordered another one for me. SO , if there is a rule it is not always followed. Just my 2cents
Intermediate
Joined: Jun 2012
Posts: 47
Likes: 0
From: Queens
I remember watching a show (can't remember which) where an inspector at the harley plant went over a yellow special edition vrod and would circle all little scratches and dings, no matter how tiny, with a white chalk. Those parts were immediately replaced. Harley will not sell you a bike that's less than immaculate, at least cosmetically.
Road Master
Joined: May 2012
Posts: 1,137
Likes: 8
From: illinois
when i picked my sg up they asked if i seen any scratches or anything i thought was wrong and i also just got my survey from harley and they asked about the apperance of my bike and if i was 100% happy with it so i call bs
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