Price Vs. Experience
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Intermediate
Joined: Oct 2006
Posts: 27
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From:
Price Vs. Experience
A question to all of you out there. What is more important to you when it comes to your Harley-Davidson purchases (Motorcycles, Clothing, Accessories, Service, etc), price or experience? By experience, I'm referring to all of those things that either do or do not give you the "warm fuzzies". Are you getting what you paid for? Are you being treated fairly and honestly? Are you being respected and appreciated? Are you made to feel a part of the family?
I guess the question is: would you sacrifice the experience fora cheaperprice? Sometimes it's hard to have our cake and eat it too.
I guess the question is: would you sacrifice the experience fora cheaperprice? Sometimes it's hard to have our cake and eat it too.
Road Warrior
Joined: Jun 2005
Posts: 1,334
Likes: 2
RE: Price Vs. Experience
Both price and experience count, but experience is more important. If I go into a shop and they ignore me or don't seem to care to help me, then I won't buy anything from them. I went helmet shopping at a Honda dealership and people were just reading newspapers and didn't care to help out. When I went to the showroom nobody cared to approach me while I was checking out the bikes. I went to a Harley dealership and they were very attentative and helpful selecting a helmet, so I bought it from them. They also had no problem showing me bikes and answering questions, so again I bought from them.
However, if they are nice, but are asking ridiculous prices I won't pay them. I will pay a little more from a dealership that has great service but not enough that I get ripped off.
And when it comes to accessories and bikes I buy based on what I like no matter who sells it. I have bought pretty much all my accessories from Chicago Harley because 1) they treat me very well. 2) They sell Harley stuff for 20% off and 3) They sell stuff from other aftermarket companies for 10% off. If they didn't offer a discount, but treated me well I would still buy from them (if I liked the product).
Bottom line is that it's a balance of both for me and in the end I buy what I like.
However, if they are nice, but are asking ridiculous prices I won't pay them. I will pay a little more from a dealership that has great service but not enough that I get ripped off.
And when it comes to accessories and bikes I buy based on what I like no matter who sells it. I have bought pretty much all my accessories from Chicago Harley because 1) they treat me very well. 2) They sell Harley stuff for 20% off and 3) They sell stuff from other aftermarket companies for 10% off. If they didn't offer a discount, but treated me well I would still buy from them (if I liked the product).
Bottom line is that it's a balance of both for me and in the end I buy what I like.
Outstanding HDF Member
Joined: Oct 2005
Posts: 2,035
Likes: 5
From: near Buffalo, NY
RE: Price Vs. Experience
It depends.
When it comes to engine work & service that is good, I don't care what it costs.
When it comes to comparing apples to apples on parts and accessories, it's all about the price.
I buy my HD parts through Zanottis, and I am about to order a wheel set from HogPro because they're delivering the best price.
When it comes to engine work & service that is good, I don't care what it costs.
When it comes to comparing apples to apples on parts and accessories, it's all about the price.
I buy my HD parts through Zanottis, and I am about to order a wheel set from HogPro because they're delivering the best price.
Tourer
Joined: Jul 2006
Posts: 319
Likes: 0
From:
RE: Price Vs. Experience
I like to think 'Family' will not screw me for a buck. I look at the MOCO and it's franchise dealers as business folks out for the botom line. I don't have a problem with businesses making a profit, just don't tell me we're family when I have to pay for an hour labor when the tech spent 10 minutes on my scooter. If my brother did that to me I'd kick his asz. Besides, the warm and fuzzies I like can't be had at the dealer. I do not consider owning a brand as being in any kind of family. I will pay the price for quality work, dealer or Indy.
Elite HDF Member
Joined: Mar 2006
Posts: 3,673
Likes: 606
From:
RE: Price Vs. Experience
the only thing i buy is parts that need replacing from being worn out. no t shirt or any of the other HD BS.i pay what it says the price is in the book. i don't give them time to respect or appreciate me.i tell them what i want, i give them the part number that i looked up in my parts book,they look it up, they give it to me and i pay for it,then i leave. i don't hang around for any small talk. of course i would sacrifice the experience for a cheeper price. if i don't need the parts right away i order online from chicago hd.
Tourer
Joined: Oct 2006
Posts: 341
Likes: 0
From: Ponchatoula, Louisiana
RE: Price Vs. Experience
I could careless about experience, most of the time I know what I want when I go in the door, same when I purchase a new bike, I've already done my research and all I need is someone to do the paperwork. I never let the dealer do any work on my bike, most have a least a couple really good service techs, but I perfer to do my own work.
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Elite HDF Member
Joined: Sep 2006
Posts: 3,718
Likes: 11
From: Punta Gorda,FL
RE: Price Vs. Experience
ORIGINAL: Harleypaw
I could careless about experience, most of the time I know what I want when I go in the door, same when I purchase a new bike, I've already done my research and all I need is someone to do the paperwork. I never let the dealer do any work on my bike, most have a least a couple really good service techs, but I perfer to do my own work.
I could careless about experience, most of the time I know what I want when I go in the door, same when I purchase a new bike, I've already done my research and all I need is someone to do the paperwork. I never let the dealer do any work on my bike, most have a least a couple really good service techs, but I perfer to do my own work.
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Elite HDF Member
Joined: Oct 2006
Posts: 4,547
Likes: 1
From: North East, Pennsylvania
RE: Price Vs. Experience
Its all about the experience to me...if I pay 100% of MSRP and they deliver 110%, then I get a bargain. Its the same in my business...I expect 100% of my fee and in return I will provide back 110%....anything less is unacceptable..
If you want to see a perfect example of experience vs. price, look at the business model of Starbucks...prime example
If you want to see a perfect example of experience vs. price, look at the business model of Starbucks...prime example