Taking advice and re-posting with WARNING in subject line.

Nexl online will screw you if you send them their requested "check or money order before processing order". I learned the hard way...they will not send merchandise or return email or phone calls, but they did cash my check - two months ago.

To all who have responded with recommendation to go to ACC. I tried them first, but they do not have a 3/4 helmet which is what I need and Nexl advertises.

Live and learn,
Rem

 

For those of you trying to get a refund:

I have had the same problem with my order with Nexl. I ordered a helmet on 4/2/07 and was told (via the website) that the helmet would ship in 4 weeks. After 6 weeks I began sending emails and leaving phone messages. No response to any of them.I paid for my order through GOOGLE Checkout.

GOOD NEWS!!!! I contacted GOOGLE Checkout support on 6/18/07,explaining my problem and asked how I might get a refund. I got a return email 4 or 5 hours later from Checkoutsaying that they would contact Nexl and I would be contacted by Nexl or GOOGLE within 5 days. I just got an email from GOOGLE today (6/22/07) saying that my order has been canceled and a full refund has been issued to my card! I logged onmy GOOGLE checkout account as well as Nexl's site and confirmed that my order has been cancelled and my money refunded. Hopefully the rest of you can get the same results by going through GOOGLE. The email address is.... checkout-support@google.com

I hate that we are all going through this. I ordered a helmet from Nexl in 2004 and still wear it today. I just hate that their customer relations has gone so sour.

Best of luck to you all in getting a refund. That email again is checkout-support@google.com

 

It's a shame since their helmets are good. I have one but I did a search for a local dealer and bought it there.

 

I dont believe I have ever seen one of their helmets.

Its fine if an order is going ot be backordered for 4 weeks happens often.. but for your order to be past due and you cannot contact me is not right.... to bad....

 

I've had Nexl and have ACC.. ACC seems better quality and didn't give me the mushroom look ..

Wayne

 

seems like someone on this board is in the Santa Cruz area.
their Website has an address in Aptos CA, and their web site has another address down the road a ways in Watsonville CA.
Phone numbers on web and whois match up.
Seems that someone in the area could at least do a drive by and see if they appear to be in business, no? ... or even walk in and find out why they are screwing the pooch so hard?

Domain name: NEXLSPORTS.COM

Registrant Contact:
nexl sports products
Gil Williams (gil@nexlsports.com)
+1.8317861800
Fax: +1.8317861804
121 Aviation Way
watsonville, CA 95076
US

Administrative Contact:
nexl sports products
Gil Williams (gil@nexlsports.com)
+1.8317861800
Fax: +1.8317861804
121 Aviation Way
watsonville, CA 95076
US

Technical Contact:
Netpaths
Cayley Vos (domain@netpaths.net)
+1.3103723086
Fax: +1.3202101109
23940 Madison St.
Los Angeles, CA 90505
US

Status: Locked

Name Servers:
ns1.vospro.com
ns2.vospro.com

Creation date: 20 Jul 1999 21:23:45
Expiration date: 20 Jul 2008 21:23:45

 

Ipurchasedone on ebay after talking with JP cyclesand going on nexlsports.com I placed a call tonexl office and was informed that it was 8 to 12 weeks waiting time andthatall nexlhelmets are on back order. that was last fall it may have change since.
Its agood helmet and DOT approved.

 

Yeah I also got screwed, I ordered one in December and have gotten the run around ever since.
Here's the history on my order - ( Should mention I've tried to cancel my order several times and get no response)


Order History

12/11/2006
Pending

12/17/2006
Processing
payment received, thank you, order will ship in 3-4 weeks

01/26/2007
Processing
Jorge,

Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.

We have had problems beyond belief.

Shells are being assembled next week and we will begin shipping finished
helmets Feb 12, we will expedite your order to 2 day and refund shipping.

To Cancel Order please email gil@nexlsports.com

06/22/2007
Processing
Jorge,

Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.

Shells are being assembled and we will begin shipping finished helmets July 6, we will expedite your order to 2 day and refund shipping.

To Cancel Order please email gil@nexlsports.com

If necessary via email please contact us using our system.

Thank you and have a great day

 

Same story here.. This is a straight up scam. Protested the charge with my credit card company and filed a complaint with the BBB after 2 months of BS.

Doesn't really matter though, they responded to the complaint with the following, and thus closed the BBB complaint.

The comments for your order are

Thank you for taking the time to call, we do realize it has taking us longer than usual to reply to your inquiry and please accept our sincere apology.

We have had problems beyond belief

Shells are being assembled and we will begin shipping finished helmets June 29, we will expedite your order to 2 day and refund shipping.

To Cancel Order please email gil@nexlsports.com



(And don't bother trying to cancel order by contacting old Gil, you won't get a response.) I'm sure my credit card company will sort it out.

Lesson learned... Tell your friends... STAY AWAY FROM NEXL!!

 

I took the liberty of posting the companys BBB complaint history.. It has skyrocketed from 36 complaints when I made my complaint about a month ago to 121 complaints as of today.

Buyer Beware!!


Nexl Sports Products

340 Bowen Ave

Aptos, CA 95003-4234

Telephone: (831) 786-1800

Fax: (831) 786-1804

www.nexlsports.com
[align=center]



The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report.[/align]





Principal:
Gabby & Gil Williams

File Open Date:
April 2006

TOB Classification:
Sporting Goods - Retail

BBB Membership:
This company is not a member.[/align][/align]
Customer Experience
Based on BBB files, this company has an unsatisfactory recordwith the Bureau due to failure to respond to one or more complaints and or two or more otherwise unresolvedcomplaints. However the business has resolvedmost complaints presented to the bureau.

In October of 2006, a construction incident at the company's Watsonville, CA warehouse caused delays in processing orders. The Watsonville, CA warehouse has been shut down as of March 2007. Consumers with inquiries about product orders or refunds should email the company at gil@nexlsports.com.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 121 complaints about this company in the last 36 months, our standard reporting period. Of the total of 121 complaints closed in 36 months, 118 were closed in the last year.





Billing or Collection Issues


Resolved



1 -
Company resolvedthe complaint issues. The consumer acknowledged acceptance to the BBB.



Sales Practice Issues


Resolved



2 -
Company resolvedthe complaint issues. The consumer acknowledged acceptance to the BBB.



Delivery Issues


Resolved



20 -
Company resolvedthe complaint issues. The consumer acknowledged acceptance to the BBB.



13 -
Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.


Unresolved



7 -
Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.


No Response



44 -
Company failed to respond to the BBB to resolve or address the complaint issues.



Service Issues


Resolved



1 -
Company resolvedthe complaint issues. The consumer acknowledged acceptance to the BBB.



Customer Service Issues


Resolved



5 -
Company resolvedthe complaint issues. The consumer acknowledged acceptance to the BBB.



3 -
Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.


No Response



2 -
Company failed to respond to the BBB to resolve or address the complaint issues.



Product Issues


Resolved



1 -
Company resolvedthe complaint issues. The consumer acknowledged acceptance to the BBB.