Thanks Frenchbiker. I was considering these guys but I will look elsewhere. I thought the customer was always right.

 

So, let me get this straight... all of this is over $33? Good lord, brother. I hear you load and clear, but...

You've wasted more than that, just on the time it took to type the first post, all by itself. I understand your principle, but man... let it go, and chalk it up to a lesson learned.

I know I got more important **** to do than waste that much time arguing over $33, on top of all the time wasted dealing with it up to that point.

 

jusy my thoughts

 

Quite passionate responses from the "plaintiff" and "defendant."

I will say, at least the vendor is a member here and is willing to put forth the facts publicly in his defense. No matter who is right or wrong in the sense of 'customer service', that does lend credibility to his business I think.

 

Look I'm not here to start trouble and the company I work for is definetly not in business to rip people off. I work for them but this account is not affialiated with them.

It's not over $33 or "the principle" It's the fact the the guy drove with lights and is having trouble doing whatever he's doing. Now he wants to return them because he's frustrated doing whatever he's doing. We tried to help this guy for 3 weeks. Believe me if it was a simple return or an "easy as that" task we would of done it.

C'mon. As a company what are we supposed to do with perfectly working used HID equipment? We don't sell used product so were supposed to eat the cost of all the shipping plus the cost of the used product and now your refund?

If the hid kit has been installed we cannot accept your return. We cannot accept returns based on the inability to install our product(s).

If it's a defective part, that's one. We will gladly replace it promptly which we did in your case. It's another thing to call us after this is all said and done, repeated times and say you don't know how to install it and ask us for customers info because you "know them from a forum" then say "Well after driving around for a few days I'm good. Can I return everything for a refund?"

That's why we said no.

It wasn't like "Hey I accidently purchased this kit on your site. I didn't mean to. Can I cancel the order and get a refund?" and were like "Oh well it's your kit now. Ha Ha!" He drove around with the lights after installing the kit for a few days mind you. We cannot return the product for a refund. Now if you wanted to exchange it by all means we would be willing to do that. but you want to say "Give a refund or else I'm going to spread bad feedback about you to forums I frequent"

Enough said. We tried helping you out for 3 weeks and you come to us yesterday and ask for a "refund or else..."

 

Tommy, I didn't read all the crap dont have time for that. But the guy said you sent him the wrong relay harness and you didn't have the correct bulb in stock so you sent him a different one on the premise that he could return it if he didn't like it. How was he supposed to know if he liked it or not if he didn't install it and try it out.

No, you're off base here. Sounds like you had crappy installation instructions too.

I'm ruling for the plaintif, give him his money back. Eat the cost. And maybe you can save some face and make some more sales. Afterall there's thousands and thousands of potential cutomers on this site. If you played your cards right you could make a lot of sales.

 

I see that you didn't read any of the story because you would of known that what you are implying is simply not true. It's not an a+b situation. There's a little more to it.

I'll simple it down for you so you don't have to read all that stuff from earlier post.

Guy buys a 6k white bulb kit Sep3. Guy e mails at 5pm Sept 4th and ask if he can change it to a 43k bulb. I tell him no problem, except that we don't currently have in stock the 43k. He says okay and to send him what he originally ordered (6k white bulb). When we get 43k in stock, send him that and he'll send us back the 6k. No problem again. Relay came wrong. We fixed it and said we'll send an extra 43k bulb for your trouble. Sent out the new working relay and 2 43k bulbs. He calls a few days after receiving it except when he calls a few days after receiving the 43ks and driving around he wants a refund because the installation is too difficult.

Final Thought:

It's not that the kit didn't work (which I've quoted in earlier post, this guy saying it was working perfectly). It was his installation errors.

Not to mention as a business, again, we can't warranty for ourselves working products. The factory would laugh at us and send them right back to us because they work. We don't sell used products either.

So all in all it's not only his $33 for his refund but the cost of shipping plus the cost of the equipment lost as well.

If he didn't want it he should of installed it and drove around with it for a few days in the first place.

I can't go buy a K&N Air Filter from Advanced Auto Parts, install it, drive around with it for a week, the uninstall it and bring it back to them and say I want a refund.

Our situation is no different.

Lastly, I'll say this. We've sold 10 or 15 Motorcycle Kits since this customer and not one had a problem.

Here is the thread from another customer in this forum of ours who gladly has it hooked up and running.

https://www.hdforums.com/forum/touri...eet-glide.html

 

I'm siding with the defendant. They worked with the customer for THREE WEEKS, and a proprietor should never be held hostage. If that was the case, then anyone could (and often do!) claim anything they want to.

The very minute a customer starts making threats,and stops being reasonable, is the very minute I'd stop negotiations.

And for pete's sake... it's frigging $33!

Sanders, I'd give up on this lost cause if I was you. You can't reason with unreasonable people, your reputation is, and will be fine.

 

I agree. For a $33 part none the less!

 

Let me Unignore you just for a second to correct some of your statements.

First, stop lying to the members here, or I'm going to prove publicly AGAIN that you cannot be trusted.

What do you mean you tried to help me? Not only you didn't help me, because I didn't need help from you, but you didn't even deliver what you were supposed to deliver which is a friggin' WORKING HID KIT for my Harley. Is it hard to understand?

I own a $26K Harley Davidson and you think I'm gonna fabricate stories to get $32.95 back? You're the one out of your mind, dude.

My only mistake is to have bought a HID kit from you, period. I learned my lesson and will move on.

Now, quit lying here because I will not let you fabricate stories, much less insult my intelligence.

The fact of the matter is, in 1 month, you sent me THREE harnesses, not 2, THREE.

The FIRST one was completely defective and you admitted it in writing, the SECOND was a TEMPORARY and DIFFERENT harness that you sent me until you could ship the THIRD and hopefully correct one.

Do not forget to tell the Forum members that I did RETURN the SECOND harness you sent me, along with the 2 bulbs that worked with it, which, once again, was not what I ordered.
I paid $8.50 Priority Mail w/delivery confirmation and insurance to ship them back to you and didn't make a big deal out of it.

The THIRD harness you sent me which, supposedly, was a working motorcycle harness with relay for a bi-xenon bulb, WORKED INTERMITTENTLY and created problems. In other words, I had a headlight working for a few seconds and then I'd lose the headlight completely. In addition, it did interfere with the security system of my Harley and also did interfere with the normal functioning of the auxiliary lights. These 2 systems are 100% standard and work perfectly with the stock H4. As soon as I connect your harness, problems happen. What do you have to say about that?

You think I'm gonna risk my life for $32.95, riding a bike that can lose its headlight unexpectedly? What else could happen? Your junk frying the main harness and the bike catching fire?

Oh, and if you expected me to ask for a FOURTH harness to solve the last problems I had, you're even more out of your mind than I thought. The whole experience with PremierHIDlights.com was a complete disaster, so the sooner it ends, the better,

Your stuff was available for return so that you could inspect it, but since you didn't want to credit me for my purchase, I'm not going to spend one more penny with you and this junk will end up in the trash can tonight.

Now, you have the right to try to sell the same junk to someone else here, I can't stop you. But it is my right and my moral obligation, with respect to my fellow bikers here, to warn them of what they might experience with you.

Finally, keep my $32.95 and make the best use of it.

Back to the dungeon, this time, for good.