Awful experience with PremierHIDlights.com
Road Master
Joined: Jun 2012
Posts: 974
Likes: 4
From: Utah
For what its worth, MO..
Having owned and run several businesses over the past 30 years.
The first rule is the customer is always right.
Second rule is "see rule #1"
I figured out about 2 years in your better off sucking it up and making a customer whole no matter what the issue is. In the last 28 years I have never refused one single refund, not ever. Not even if I thought the customer was the biggest jackass on the face of the earth. I am in no way calling anyone here a jackass!
I have to wonder what Tommy's boss thinks of this situation. I can tell you this. Do I think from reading all this that Frenchbiker may have botched the installation? Yep, sure. Do I believe Frenchbikers version of the story and Tommy's version? Most of both, the truth probably lies in the middle somewhere like it usually does. Bottom line for me? If I owned the company and found out about this at this point, Tommy, you would be job hunting my friend and even though I already would know I lost Frenchbikers business, and probably a lot more, I would refund him.
There is right and wrong and then there is being a smart business person. The company you work for will no doubt be hurt by this post. I for one will never purchase anything from you!
Having owned and run several businesses over the past 30 years.
The first rule is the customer is always right.
Second rule is "see rule #1"
I figured out about 2 years in your better off sucking it up and making a customer whole no matter what the issue is. In the last 28 years I have never refused one single refund, not ever. Not even if I thought the customer was the biggest jackass on the face of the earth. I am in no way calling anyone here a jackass!
I have to wonder what Tommy's boss thinks of this situation. I can tell you this. Do I think from reading all this that Frenchbiker may have botched the installation? Yep, sure. Do I believe Frenchbikers version of the story and Tommy's version? Most of both, the truth probably lies in the middle somewhere like it usually does. Bottom line for me? If I owned the company and found out about this at this point, Tommy, you would be job hunting my friend and even though I already would know I lost Frenchbikers business, and probably a lot more, I would refund him.
There is right and wrong and then there is being a smart business person. The company you work for will no doubt be hurt by this post. I for one will never purchase anything from you!
Stellar HDF Member
Joined: Mar 2012
Posts: 2,616
Likes: 11
From: Scotland
I see that you didn't read any of the story because you would of known that what you are implying is simply not true. It's not an a+b situation. There's a little more to it.
I'll simple it down for you so you don't have to read all that stuff from earlier post.
Guy buys a 6k white bulb kit Sep3. Guy e mails at 5pm Sept 4th and ask if he can change it to a 43k bulb. I tell him no problem, except that we don't currently have in stock the 43k. He says okay and to send him what he originally ordered (6k white bulb). When we get 43k in stock, send him that and he'll send us back the 6k. No problem again. Relay came wrong. We fixed it and said we'll send an extra 43k bulb for your trouble. Sent out the new working relay and 2 43k bulbs. He calls a few days after receiving it except when he calls a few days after receiving the 43ks and driving around he wants a refund because the installation is too difficult.
Final Thought:
It's not that the kit didn't work (which I've quoted in earlier post, this guy saying it was working perfectly). It was his installation errors.
Not to mention as a business, again, we can't warranty for ourselves working products. The factory would laugh at us and send them right back to us because they work. We don't sell used products either.
So all in all it's not only his $33 for his refund but the cost of shipping plus the cost of the equipment lost as well.
If he didn't want it he should of installed it and drove around with it for a few days in the first place.
I can't go buy a K&N Air Filter from Advanced Auto Parts, install it, drive around with it for a week, the uninstall it and bring it back to them and say I want a refund.
Our situation is no different.
Lastly, I'll say this. We've sold 10 or 15 Motorcycle Kits since this customer and not one had a problem.
Here is the thread from another customer in this forum of ours who gladly has it hooked up and running.
https://www.hdforums.com/forum/touri...eet-glide.html
I'll simple it down for you so you don't have to read all that stuff from earlier post.
Guy buys a 6k white bulb kit Sep3. Guy e mails at 5pm Sept 4th and ask if he can change it to a 43k bulb. I tell him no problem, except that we don't currently have in stock the 43k. He says okay and to send him what he originally ordered (6k white bulb). When we get 43k in stock, send him that and he'll send us back the 6k. No problem again. Relay came wrong. We fixed it and said we'll send an extra 43k bulb for your trouble. Sent out the new working relay and 2 43k bulbs. He calls a few days after receiving it except when he calls a few days after receiving the 43ks and driving around he wants a refund because the installation is too difficult.
Final Thought:
It's not that the kit didn't work (which I've quoted in earlier post, this guy saying it was working perfectly). It was his installation errors.
Not to mention as a business, again, we can't warranty for ourselves working products. The factory would laugh at us and send them right back to us because they work. We don't sell used products either.
So all in all it's not only his $33 for his refund but the cost of shipping plus the cost of the equipment lost as well.
If he didn't want it he should of installed it and drove around with it for a few days in the first place.
I can't go buy a K&N Air Filter from Advanced Auto Parts, install it, drive around with it for a week, the uninstall it and bring it back to them and say I want a refund.
Our situation is no different.
Lastly, I'll say this. We've sold 10 or 15 Motorcycle Kits since this customer and not one had a problem.
Here is the thread from another customer in this forum of ours who gladly has it hooked up and running.
https://www.hdforums.com/forum/touri...eet-glide.html
Seasoned HDF Member
Joined: Sep 2007
Posts: 9,208
Likes: 374
From: Central Illinois, Between I-80 and I-74
For what its worth, MO..
Having owned and run several businesses over the past 30 years.
The first rule is the customer is always right.
Second rule is "see rule #1"
I figured out about 2 years in your better off sucking it up and making a customer whole no matter what the issue is. In the last 28 years I have never refused one single refund, not ever. Not even if I thought the customer was the biggest jackass on the face of the earth. I am in no way calling anyone here a jackass!
I have to wonder what Tommy's boss thinks of this situation. I can tell you this. Do I think from reading all this that Frenchbiker may have botched the installation? Yep, sure. Do I believe Frenchbikers version of the story and Tommy's version? Most of both, the truth probably lies in the middle somewhere like it usually does. Bottom line for me? If I owned the company and found out about this at this point, Tommy, you would be job hunting my friend and even though I already would know I lost Frenchbikers business, and probably a lot more, I would refund him.
There is right and wrong and then there is being a smart business person. The company you work for will no doubt be hurt by this post. I for one will never purchase anything from you!
Having owned and run several businesses over the past 30 years.
The first rule is the customer is always right.
Second rule is "see rule #1"
I figured out about 2 years in your better off sucking it up and making a customer whole no matter what the issue is. In the last 28 years I have never refused one single refund, not ever. Not even if I thought the customer was the biggest jackass on the face of the earth. I am in no way calling anyone here a jackass!
I have to wonder what Tommy's boss thinks of this situation. I can tell you this. Do I think from reading all this that Frenchbiker may have botched the installation? Yep, sure. Do I believe Frenchbikers version of the story and Tommy's version? Most of both, the truth probably lies in the middle somewhere like it usually does. Bottom line for me? If I owned the company and found out about this at this point, Tommy, you would be job hunting my friend and even though I already would know I lost Frenchbikers business, and probably a lot more, I would refund him.
There is right and wrong and then there is being a smart business person. The company you work for will no doubt be hurt by this post. I for one will never purchase anything from you!
Most companies can find something to do with "used" parts.
Seasoned HDF Member
Joined: Mar 2007
Posts: 66,948
Likes: 4,573
From: TOAK western branch
Buy from Retro Solutions LLC instead. Real products, the best customer service I have ever seen with an aftermarket company and a true no BS lifetime warranty. If there's something wrong, you call them and they fix it with you on the phone or they send you new parts, period. Products come professionally packaged, individually labeled, with proper instructions and they always get it right the first time.
If anyone tells you that a 6000k bulb will not have a hint of blue, they're lying, pure and simple. Anything over 4300k is going to deviate from true white towards blue. 5000k would be the balance you're looking for, which Retro Solutions offers in an entire kit made specifically for a motorcycle.
If anyone tells you that a 6000k bulb will not have a hint of blue, they're lying, pure and simple. Anything over 4300k is going to deviate from true white towards blue. 5000k would be the balance you're looking for, which Retro Solutions offers in an entire kit made specifically for a motorcycle.
Tourer
Joined: Jun 2011
Posts: 499
Likes: 1
From: Herrin, Illinois
Wow, never buying from this company. This decision is based purely on the responses from the "employee" that chimed in on here.
Of the many people that will now not buy with your company, I bet that 33 dollar refund looks like a pittance!!!
Of the many people that will now not buy with your company, I bet that 33 dollar refund looks like a pittance!!!
Road Captain
Joined: Nov 2007
Posts: 588
Likes: 1
From: North Carolina
It does not really matter if the OP knew what he was doing. If it were my company I would definately terminate any employee who responded the way it happened on this forum. Especially over $33.00. Whatever happened to "the customer is always right", even if they really aren't? That is just good business. I was actually looking at their site the other day. I will not be purchasing anything from this company. To the OP. Good luck in finding what you are looking for in your lighting search.
Road Master
Joined: May 2012
Posts: 867
Likes: 160
From: Vermont
tommy sanders responded in one of his posts explaining his companies warranty policy. The policy states that if a kit has already been installed it will not be eligible for warranty. How is one to know if something doesnt work if they dont install it and try it out????
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Road Warrior
Joined: May 2010
Posts: 1,593
Likes: 11
From: Mass/NH
I LOVE their "warranty"..." void if you couldn't install it correctly"...and who makes that call from thousands of miles away???? Oh the company who's product doesn't work...you get what you pay for...flush them.
