Lemon Experiences?
Seasoned HDF Member
Joined: Feb 2010
Posts: 5,618
Likes: 5,215
From: Green Country
ill guess that this post will be good for at least 7 pages of people who want to jump on the bandwagon about bitching at harley
the bike is covered,, its new. why not let them fix it before being upset...
also,, for the 11 Heritage poster how about next time get a service plan... or pay yourself if it breaks... I dont wish ill on you or your bike,,,but its how it works..
wish all the repairs go well,, good luck.
the bike is covered,, its new. why not let them fix it before being upset...
also,, for the 11 Heritage poster how about next time get a service plan... or pay yourself if it breaks... I dont wish ill on you or your bike,,,but its how it works..
wish all the repairs go well,, good luck.
Elite HDF Member
Joined: Jul 2006
Posts: 4,813
Likes: 6
From: Rio Grande Valley-Texas
Your on a 4 post rant and so far you have asked 1 question: Anyone gotten real customer service out of HD? Never had to deal with them on a MOCO level and limited on local level and it was positive. Only reason I'm ever in the local service area is cuz I drink coffee with one of the guys.
What is the real problem? You say they found defects and you think there is a trans/primary issue? You haven't said what. Is it that it doesn't sound like a GoldWing?
There are thousands of satisified HD folks out there but as you say a lemon can slip thru. Good luck with your quest, I suggest you go to a lawyer site or something like that.
What is the real problem? You say they found defects and you think there is a trans/primary issue? You haven't said what. Is it that it doesn't sound like a GoldWing?
There are thousands of satisified HD folks out there but as you say a lemon can slip thru. Good luck with your quest, I suggest you go to a lawyer site or something like that.
Seasoned HDF Member
Joined: Feb 2010
Posts: 5,618
Likes: 5,215
From: Green Country
Just to clarify, I tried to answer the original question of whether anyone has gotten real customer service from HD.
The local dealership got right on the issue. The MOCO has taken somewhat of a "wait and see" approach, but it hasn't been negative.
I failed to mention that the dealership did call me late yesterday evening, and said they think the problem is solved; just putting the bike through some testing to see if anything else develops. So I'm hopeful an end is near...
The local dealership got right on the issue. The MOCO has taken somewhat of a "wait and see" approach, but it hasn't been negative.
I failed to mention that the dealership did call me late yesterday evening, and said they think the problem is solved; just putting the bike through some testing to see if anything else develops. So I'm hopeful an end is near...
Stellar HDF Member
Joined: Oct 2008
Posts: 2,086
Likes: 154
From: Buffalo, NY
Yeah very vague from the OP. I would like to know the detail that makes the bike unable to ride. I think for some first time buyers, the fact a air-cooled engine doesn't sound like their Escalade, or the tranny clunks, they imagine issues that are not there. "It sounds funny"
Thread Starter
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Cruiser
Joined: Oct 2012
Posts: 105
Likes: 0
From: PNW
Several months later and numerous mind-numbing conversations with HD corp. but today it has finally concluded. HD is the proud new owner of the lemon they sold us and they've replaced it with a brand new one. Just a whole lot of wasted time and nonsense to ultimately do what should have been done 6 months ago.
Note to self: if anything ever needs to go beyond the dealer level again, sell/burn/trade the bike off. I'd rather ride a Vespa or deal with Allstate than ever go through something like dealing with HD ever again. Dealer has been spectacular throughout the whole ordeal, but the company folks....unbelievable.
Happy riding!
Note to self: if anything ever needs to go beyond the dealer level again, sell/burn/trade the bike off. I'd rather ride a Vespa or deal with Allstate than ever go through something like dealing with HD ever again. Dealer has been spectacular throughout the whole ordeal, but the company folks....unbelievable.
Happy riding!
Extreme HDF Member
Joined: Dec 2007
Posts: 13,402
Likes: 941
From: Illinois
Do not believe a single word the OP has puked up.
Did not identify any specific problems and only made broad unspecified complaints.
My experience with 9 HD's has been nothing but outstanding.
Did not identify any specific problems and only made broad unspecified complaints.
My experience with 9 HD's has been nothing but outstanding.
Tourer
Joined: Jul 2012
Posts: 382
Likes: 1
From: Colorado
As for not mentioning any specific issues I agree that some info on the problems he was having and what the dealer was doing to fix it would be nice to have for others in case they experience the same issue.
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Stellar HDF Member
Joined: Jun 2009
Posts: 3,424
Likes: 421
From: Northern, Ohio (Yuck!)
Do you not see the post from the OP a few up saying that HD has taken ownership on the original bike and pony'd up a new bike to him. I think that if that happened he must have had some valid issue.
As for not mentioning any specific issues I agree that some info on the problems he was having and what the dealer was doing to fix it would be nice to have for others in case they experience the same issue.
As for not mentioning any specific issues I agree that some info on the problems he was having and what the dealer was doing to fix it would be nice to have for others in case they experience the same issue.
The OP did not offer a shred a proof...
Not even a picture of the old bike or a picture of the new bike.
I can show you copies of all kinds of official paper work between me, my lawyer and GM from when I had to go after them in a lemon law case. Funny how the OP with 3 posts won't show us any paper work....
