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That story is awful. I can't believe you'd be treated that way after spending 20g's on a fatboy. Heck, you shouldn't be treated that way for spending 7g's on a sportster!!
I feel very lucky to live where I do, as I've never had anything but good things to say about the local dealer. I live in NH and bought my bike at Nashua Hd. Their sister shop, manchester hd has been equally as good. Polite, respectful, and appreciative of your business.
7 Surprising Harley-Davidson Products that Are Not Motorcycles
Slideshow: The bar-and-shield logo shows up on far more than motorcycles, some of the company's most unexpected products have nothing to do with riding.
Slideshow: From the troubled AMF years to modern misfires, these bikes earned reputations for reliability issues, questionable engineering, or disappointing performance.
Crazy Bunderbike Build Looks Amazing, But Is It Impossible to Ride?
Slideshow: The Swiss custom shop has taken a Harley Softail and stretched it into something so long and low that it looks closer to a rolling sculpture than a conventional motorcycle.
Engraved Rebellion: Inside Bundnerbike's Glam Rock II
Slideshow: A standard cruiser becomes an intricate metal canvas in the hands of a Swiss custom house known for pushing Harley-Davidson platforms far beyond their factory brief.