Tri-Glide Issues
Road Master
Joined: Jan 2005
Posts: 1,073
Likes: 3
From: san antonio, tx
thanks, spud. i imagine it will be easier for all the triglide owners if all of your problems are kept in one thread.
don't get discouraged. keep in mind this a first production year and the bugs are still being worked out. relax and enjoy the ride!
don't get discouraged. keep in mind this a first production year and the bugs are still being worked out. relax and enjoy the ride!
Outstanding HDF Member
Joined: Oct 2007
Posts: 3,178
Likes: 6
From: 50 Miles North N.Y.C.
My 09 Tri Glide Front cylinder noise lifter has to be replaced. Trunk leaks. Swirl marks on Trunk door.( Was not bad lifter. ACR was loose was turning out causing it to leak on compresion stroke. Sounded like leak from head pipe. Had ACR fixed at Reggie Pink HD around 6-09 )
Last edited by carlo; Mar 28, 2011 at 02:21 PM.
Ultimate HDF Member
Joined: Nov 2005
Posts: 5,926
Likes: 138
From: NE Ohio
The folks with the problems should coordinate it so they all call the Moco at the same time and complain about the problems and ask for satisfaction. Wonder if it would ruin someones day in customer service.
Road Warrior
Joined: May 2008
Posts: 1,890
Likes: 3
Please keep us posted as to the outcome of your call.
I am sending a letter via U.S. Certified Mail, Return Receipt Requested
To: Attn: Customer Service
Harley-Davidson Motor Company
3700 W. Juneau Ave.
Milwaukee, WI 53208
For those of you that want to call Customer Service, their direct dial number is:
414/343-4056
Does anyone know if Harley monitors this forum? I belong to a couple of automotive forums and I know for a fact that Corvette and Porsche monitor their respective forums.
I have witnessed some positive changes especially from Corvette as a direct result of Corvette Forum Members complaints. Hopefully our posts will not fall upon deaf ears and I plan on mentioning the Harley Forum in my letter to Customer Service.
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Club Member
Joined: Jan 2006
Posts: 3,792
Likes: 6
From: North East Ohio
It might be helpful if we call customer service that we post here the name of the person whom we talked to. When I talked to John at CS he acted like he never heard of a heat issue with the 103 motors.
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Advanced
Joined: Jan 2009
Posts: 78
Likes: 2
From: Springfield, MO
I spoke with Ola at HD customer service yesterday and she logged my complaints and gave me a confirmation #. When HD logs a complaint, it is specifically tagged to your vin # so that when a dealer calls a tech service person at HD HQ, they have access to any complaints you have made directly to HD and vice versa. For instance, when HD pulled up my vin, they told me that my dealer had last called a tech rep at HD in January of '09 to discuss my trunk leak. They keep a record of every contact about your specific bike no matter who calls in to what department. Ola told me that they really need the dealers to call HD tech service when they service the trikes so they can keep a tally of all of the problems they're having. I passed this info along to the dealer and asked them to call HD tech service with every issue they have and to reference my vin#. This way there is a record of all of my (and other people's) issues.
I also told Ola that I have discussed my problems with all of you wonderful, supportive people on this forum and told her that none of my problems are specific to my trike. I told her they may want to have someone take a look at this forum - no response from her on that! She left it with me that I really need to have my dealer service department contact them with more specific information, so that's what I have done.
I also told Ola that I have discussed my problems with all of you wonderful, supportive people on this forum and told her that none of my problems are specific to my trike. I told her they may want to have someone take a look at this forum - no response from her on that! She left it with me that I really need to have my dealer service department contact them with more specific information, so that's what I have done.
Thread Starter
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Stellar HDF Member
Joined: May 2007
Posts: 2,431
Likes: 38
From: Caldwell, Idaho
I have a 10 am appt with my HD dealer in Meridian. Service Mgr wants to "measure" and will take 2 hrs...Hmm, replace my rubber gasket and/or replace door since it only locks on the upper left-hand side. Measure for what?
Should I wait and see what results from above measurement before calling Customer Service?
I realize with any new product the 'bugs' have to be worked out...but at least I'm not alone
Should I wait and see what results from above measurement before calling Customer Service?
I realize with any new product the 'bugs' have to be worked out...but at least I'm not alone