No More Breakouts?
Cruiser
Joined: Oct 2011
Posts: 147
Likes: 4
From: Australia
just received the bad news
A situation has developed with CVO Breakout production and asignificant volume of dealer orders have been cancelled from MY13 production.The attached communication from the H-D Asia Pacific Regional Office is theofficial release advising dealers of this situation. This action relates to theadditional Phase V production provided, but not production allocated as part ofthe standard Phase V allocation.
Your order has been cancelled as part of this global actionand unfortunately there are no replacement vehicles available in MY13. Theorder will cleared from the VOM system in due course as part of the action. Wewill confirm order reference details as soon as the changes made by the factorybecome clear.
At H-DA we recognize that this is a disappointing situationand have developed the following actions in response:
ˇ You will be offered an initial build CVOallocation from MY14 to replace the lost unit; and
ˇ If you provide H-DA with the Name and Addressdetails of a customer impacted by the cancellation prior to COB Friday 5thApril we will provide a $1,000 Retail Voucher that can be claimed in store bythe customer should they:
A. Chooseto wait for supply of CVO vehicle from MY14 range
B. Switchtheir order to any vehicle from the MY13 range
ˇ This voucher will be sent to the customer uponadvise by the dealer that a valid person has purchased a vehicle and a vouchershould be sent. We will match this request to the initial records sent to H-DAprior to Friday 5th April. The dealer should send the redeemedvoucher with a copy of the receipt for refund of $1000 (inc GST) to H-DA oncecustomer has used it for purchase.
We appreciate that this puts you in a difficult position,however the matter is out of our control and no alternative actions are open tous other than those listed above.
A situation has developed with CVO Breakout production and asignificant volume of dealer orders have been cancelled from MY13 production.The attached communication from the H-D Asia Pacific Regional Office is theofficial release advising dealers of this situation. This action relates to theadditional Phase V production provided, but not production allocated as part ofthe standard Phase V allocation.
Your order has been cancelled as part of this global actionand unfortunately there are no replacement vehicles available in MY13. Theorder will cleared from the VOM system in due course as part of the action. Wewill confirm order reference details as soon as the changes made by the factorybecome clear.
At H-DA we recognize that this is a disappointing situationand have developed the following actions in response:
ˇ You will be offered an initial build CVOallocation from MY14 to replace the lost unit; and
ˇ If you provide H-DA with the Name and Addressdetails of a customer impacted by the cancellation prior to COB Friday 5thApril we will provide a $1,000 Retail Voucher that can be claimed in store bythe customer should they:
A. Chooseto wait for supply of CVO vehicle from MY14 range
B. Switchtheir order to any vehicle from the MY13 range
ˇ This voucher will be sent to the customer uponadvise by the dealer that a valid person has purchased a vehicle and a vouchershould be sent. We will match this request to the initial records sent to H-DAprior to Friday 5th April. The dealer should send the redeemedvoucher with a copy of the receipt for refund of $1000 (inc GST) to H-DA oncecustomer has used it for purchase.
We appreciate that this puts you in a difficult position,however the matter is out of our control and no alternative actions are open tous other than those listed above.
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